Manager - Ad Sales (AdTech, MarTech)

• 2+ years of experience in customer support, preferably within the cryptocurrency or fintech industry.
• Strong communication skills (both verbal and written) with a customer-first approach.
• Ability to troubleshoot and resolve issues efficiently and professionally.
• Proficiency in using support software, CRM tools, and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in rotational night shifts as required.

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

Job Description:

Company: NNIIT (On-Roll)

Salary: 4 LPA Plus Incentives

Job Location: Hyderabad (On site)

Roles & Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day
• Understand customer needs and requirements. Route qualified opportunities to the appropriate sales executives for further development and closure.
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest.
• Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects.

FAQs:

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000

INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

Key Responsibilities:

•Design, development, support and maintain automated business intelligence products in Tableau.

•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.

•Develop strong communication skills with a proven success communicating with users, other tech teams.

•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.

•Design, code and review business intelligence projects developed in tools Tableau & Power BI.

•Work as a member and lead teams to implement BI solutions for our customers.

•Develop dashboards and data sources that meet and exceed customer requirements.

•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.

•Partner with Product Owners and cross functional teams in a collaborative and agile environment

•Provide best practices for data visualization and Tableau implementations.

•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.

Desired Candidate Profile:

•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.

•Ability to architect and scope complex projects.

•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.

•Applied experience in Agile development processes (SCRUM)

•Ability to independently learn new technologies.

•Ability to show initiative and work independently with minimal direction.

•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.

•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

Education:

•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Job title: Engineering Manager

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before. 

We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 260+ employees (and increasing every day) from 22 different nationalities and with over 25 languages spoken.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment. 

Location: Bangalore, India

Department: Engineering

Job summary:

We are seeking an Engineering Manager, with experience in developing scalable SaaS applications and leading and managing high performing distributed teams, to join our growing company and be a part of our success story. 

We are looking for an individual with great leadership and team handling skills, strong hands-on experience in software development, and excited to work in a fun and friendly fast paced environment.

Responsibilities and tasks:

• Manage a team (comprising of Software Engineers, Sr. Software Engineers, QA Engineers), including providing technical direction, task allocation, and code reviews.
• Drive technical projects and provide leadership in an innovative and fast-paced environment.
• Owns overall planning, execution, and success of complex technical projects.
• Contribute technically to projects.
• Work closely with the Product Management team to ensure we're building the best products which deliver value to our clients.
• Set up best practices for development, champion their adoption
• Work closely with team to estimate and plan projects in an Agile environment

• Managing customer issues and escalations and tracking the Customer SLAs closely
• Defining/evolving and enforcing relevant software development processes for the Engineering team.
• Ensuring that the team complies to the quality standards
• Active communication and coordination with clients and internal stakeholder
• Motivating, mentoring, and helping your team with developing their careers and provide guidance for performance appraisals
• Participate in hiring different roles required within the team

What You Need to Succeed at BlueOptima: 

• Minimum Bachelor's degree in Computer Science or equivalent with 10- 12 years in the software industry and 3-5 years of experience managing customer facing software development teams.
• Minimum of 5 years of software product development experience, and hands on technical work with full life cycle implementations.
• Experience in Web application development / Hosted solutions
• Comfortable guiding teams in an Agile environment
• Should have worked in cross functional teams (product management, development, QA, sales, customers), should be able understand team dynamics and priorities of each functional stakeholder and work with them to meet project goals
• Should be assertive, proficient in resolving conflicts and gains consensus in cross functional teams
• Adaptable to changing business requirements and priorities
• Experience with continuous integration and continuous delivery pipelines
• Demonstrated ability to recruit, build effective teams and to motivate, direct and coach team members; ability to manage multi-site teams
• Strong Java, Database fundamentals.
• Knowledge of and experience in, maintaining mission critical applications with 24x7 operations, 5 9’s availability (Desirable)
• Knowledge of AWS, Springboot, ReactJS, Postgres (Desirable)

Why join our team?

Culture and Growth:

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits: 

• 32 days of holidays (this includes public and religious holidays)
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Gratuity payments
• Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
• 12 Weeks Paid Paternity Leave, 6 months Maternity leave
• Support with childcare costs (50%)
• Work From Home assistance and equipment budget
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• International travel opportunities & Global annual meet-up
• High-quality equipment (Ergonomic chairs and 32’ screens)