Machine Learning - Software Engineer

Fi is a new age money management app designed to simplify your financial life. With Fi, you can save, pay, invest, or borrow, all in one place. You can track and analyze your expenses across Fi and all your other bank accounts. You can also apply for a credit card, access instant loans, and grow your wealth and more with our range of investment options.

What this role is about :

We are looking for interns who possess a passion for pushing technology to the limits and finding creative solutions that make an impact for our users. As part of the product management team, you will work closely with user research and cross-functional teams to identify product insights, create the product vision, drive development and continuously iterate.

What we look for:

- Ability to work cross-functionally in a highly collaborative but fast, changing and ambiguous environment

- Understanding of the consumer through research, and market data and with focus on the consumer during product development

- Spark that separates you from the rest

- Ability to think out of the box and on your feet

- Passion for consumer-facing high-quality products.

- Ability to understand and evaluate complex engineering systems and suggest creative solutions by collaborating closely with engineering

- Exposure to product design with some experience in creating wireframes, storyboards, user flows and process flows 

- Strong business acumen

You should apply if:

- You are a graduate in Engineering or a related subject

- You have some experience in product related internships

- You're passionate about building the best possible user experience

- You have some exposure to Figma or Sketch and software development

- You're passionate about sharing your knowledge and collaborating across teams

- You are comfortable with ambiguity and have the skill to transform broad ideas into action plans

- You have empathy towards users and colleagues, are creative and excited by ideating/ building

- You seek high ownership, independent environments and feedback oriented cultures

What You’ll Gain:

-Hands-on experience in defining product strategy and executing features in a fast-paced fintech startup.

-Exposure to the end-to-end product lifecycle, from ideation and research to execution and launch.

-Opportunity to work closely with cross-functional teams, including engineering, design, and marketing.

-Mentorship from experienced product managers to sharpen your analytical and problem-solving skills.

-A deeper understanding of user behavior, data-driven decision-making, and fintech industry trends.

-Potential opportunity for a full-time role based on performance.

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

• 4+ years distributed service engineering experience in a software development environment
• Experience driving feature design reviews, documentation, UX reviews, and working with Product Managers through the entire launch process
• Strong development experience in Java, C++, C#, or similar OO languages
• Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals
• Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures
• Good understanding of databases, NoSQL systems, storage and distributed persistence technologies
• Experience building multi-tenant, virtualized infrastructure a strong plus

Achieving the monthly sales target
Diligently managing the unqualified and qualified leads
Detailing their previous day work in the morning meetings
Ensuring customer on-boarding process is fast and smooth
Engaging with the existing customers to provide valuable feedback about the product

1.    Expert in iPhone SDK, SQLite Database.
2.    Proficient with Swift (mandatory) & Objective C.
3.    Experience with iOS frameworks such as Core Data, Core Animation, etc.
4.    Experience with offline storage, threading, and performance tuning.
5.    Familiarity with RESTful APIs to connect iOS applications to back-end services.
6.    Understanding of Apple's design principles and interface guidelines
7.    Knowledge of low-level C-based libraries is preferred.
8.    Understanding of Apple's design principles and interface guidelines.
9.    Experience with performance and memory tuning with tools.
10.   Familiarity with cloud message APIs and push notifications.
11.   Should have knowledge about API related to Facebook, Twitter, LinkedIn, Google +, Vimeo, YouTube, etc.
12.   Understanding of Apple's design principles and interface guidelines