MS Sql Server DBA Developer

Location: Pune, India (Hybrid) Employment Type: Full-time

Notice Period: Immediate Joiner Preferred (Can join within a week)

Position Overview

We are seeking a Senior Salesforce Developer with strong hands-on expertise in Lightning Web Components (LWC), Apex, Integrations, and Experience Cloud.

The ideal candidate will play a key role in designing and developing complex Salesforce applications across multiple clouds while ensuring best practices, scalability, and performance.

Key Responsibilities

·        Design, develop, and implement custom Salesforce solutions using Apex, LWC, Aura, and Flows.

·        Work on Experience Cloud and other Salesforce Clouds such as Sales, Service, and Data Cloud.

·        Develop custom APIs and integrations with external systems using REST/SOAP, Platform Events, or Middleware tools.

·        Build scalable, reusable Lightning Web Components and optimize performance.

·        Configure profiles, permission sets, and sharing rules for secure data access.

·        Participate in code reviews, unit testing, and CI/CD automation using Git/SFDX.

·        Collaborate with architects and cross-functional teams to ensure seamless delivery.

·        Mentor junior developers and maintain adherence to Salesforce best practices.

• Crafting the performance marketing strategy for the company and managing the overall online marketing calendar around the same
• Managing all online properties of the brand
• Measuring ROI and a set of other KPIs, based on in-depth analysis of standard digital metrics
• Liaising with multiple agencies, as well as internal offline and traditional marketing teams to devise and execute innovative marketing campaigns throughout the year
  
  

• 5+ years experience in Digital Marketing with experience in Digital Advertising, Website Management, Lead Generation, and/or Lifecycle Marketing
• Experience with problem-solving and analytical skills including conducting qualitative and quantitative research, analyzing data, data visualization, developing hypotheses, synthesizing insights & recommendations
• Experience with digital and web analytics and data tracking tools (e. g., Google Analytics, ) and SQL
• Website management and technology experience including CMS, HTML, CSS, and Javascript
• Experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
• Experience using various Facebook Interfaces: Ads Manager, Power Editor, Business Manager, Page Insights
• Experience with ad serving tools and DSPs (e. g., DoubleClick, Adobe Advertising Cloud)
• Experience working both strategically as well as in an executional capacity to build and deploy the campaign
• Experience presenting ideas to several stakeholders at once
• Experience collaborating and coordinating with internal and external cross-functional teams
• Experience with digital marketing and digital measurement latest trends and best practices

• Participate in full machine learning Lifecycle including data collection, cleaning, preprocessing to training models, and deploying them to Production.
• Discover data sources, get access to them, ingest them, clean them up, and make them “machine learning ready”. 
• Work with data scientists to create and refine features from the underlying data and build pipelines to train and deploy models. 
• Partner with data scientists to understand and implement machine learning algorithms. 
• Support A/B tests, gather data, perform analysis, draw conclusions on the impact of your models. 
• Work cross-functionally with product managers, data scientists, and product engineers, and communicate results to peers and leaders. 
• Mentor junior team members 

Who we have in mind:

• Graduate in Computer Science or related field, or equivalent practical experience. 
• 4+ years of experience in software engineering with 2+ years of direct experience in the machine learning field.
• Proficiency with SQL,  Python, Spark, and basic libraries such as Scikit-learn, NumPy, Pandas.
• Familiarity with deep learning frameworks such as TensorFlow or Keras
• Experience with Computer Vision (OpenCV),  NLP frameworks (NLTK, SpaCY, BERT).
• Basic knowledge of machine learning techniques (i.e. classification, regression, and clustering). 
• Understand machine learning principles (training, validation, etc.) 
• Strong hands-on knowledge of data query and data processing tools (i.e. SQL) 
• Software engineering fundamentals: version control systems (i.e. Git, Github) and workflows, and ability to write production-ready code. 
• Experience deploying highly scalable software supporting millions or more users 
• Experience building applications on cloud  (AWS or Azure) 
• Experience working in scrum teams with Agile tools like JIRA
• Strong oral and written communication skills. Ability to explain complex concepts and technical material to non-technical users

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

JavaScript

- ReactJS

- Redux-Saga

- ES6 (or TypeScript) syntax

- Good problem-solving

- Good debugging

Good to have :

- TypeScript experience

- Material UI experience

- JEST knowledge

- Git and Github/Gitlab/Bitbucket experience