Customer Support Executive

POSITION: QA Engineer

JOB OVERVIEW:

We are looking for a QA Engineer to assess software quality through Manual and Automated Testing. You will be responsible for finding and reporting software bugs and glitches. You should have a keen eye for details and must be competent in executing test cases. You should also possess excellent communication and problem-solving skills and should be passionate about quality ensuring that our products, applications, and systems work correctly.

WHAT YOU WILL DO:

● Testing life cycle SDLC STLC.

● Analysis of the requirement Design & Implement functional test-cases.

● Reviewing software requirements and preparing test scenarios.

● Executing tests on software usability.

● Analyzing test results on database impacts, errors or bugs, and usability.

● Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

● Interacting with clients to understand product requirements.

● Participating in design reviews and providing input on requirements, product design, and potential problems.

● Ensure complete test -coverage, interact with Product management development team & different stakeholders.

● Involve in Test-plan, Test scenario Test strategy review. Participate in the defect triage call, use the existing Tool & built the new Test script

● Hands-on API testing with REST Assured, Postman, Swagger.

● Should be having a good Analytical Skill.

● Should be expert in SQL severRedshift & web service testing.

● Expert in Agile & waterfall methodology & feature file writing.

● Assist in setting up & built the new Test- environments.

● Helping in new processes & procedures.

● Candidate must have good understanding of Automation Framework

● Test Execution (Expert) - Deep dive into large volumes of data comparison validation

● Test Framework (Expert) - Solid understanding of Test Phases, Type of testing to be undertaken & be able to perform them. Risk gate assessments for entry & exit criteria's. Test outputs - plan, cases, results, sign off reports.

REQUIRED SKILLS

● Must have strong experience working in the Software Testing field throughout the career across all phases of software development life cycle.

● SAAS application testing experience

● Must have exposure as well as hands on experience of manual as well as performance testing for various web based, mobile based and desktop-based Software Products and Application projects.

● Must have strong hands-on experience of various types of testing including end to end functional testing,UIUX, Performance, Security, Architecture, Websites and Performance testing etc.

● Must have led various software testing projects end to end including Test Plans & Test Cases

preparation, Effort Estimation, Test Reporting, Project Coordination activities for various projects.

● Knowledge of Database testing over MySQL or other relational non-relational databases is a plus.

● Strong experience with Automation tools including Selenium and others for testing Web basedRESTAPIsWeb ServicesSchedulersBatches & Event driven applications.

● Knowledge of at least one Programming language & coding on an Automation framework is plus.

● Must have familiarity to leading tools for requirement management, test case management, bug

management and version control.

● Should have strong documentation and verbal communication skills and excellent aptitude.

● Good to have: JIRA, Lean FT, Jenkins

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Position: Content Manager / Lead

Working Days: 5

Industry: Ecommerce

Preferred Skills: script development, Content Management, Social Media Management, Shoot Planning & Execution

Functions: Video Editors/Graphic Designers

Job Description: 

We’re looking for a creative, trend-obsessed Content Manager to lead content across social media and production. If you are someone who understands organic content, loves storytelling, and thrives in a fast-paced creative environment, this may just be your calling.

You get to plan, create, shoot, collaborate, and turn everyday ideas into scroll-stopping content people can’t ignore.

Social Media Management:

● Own and execute end-to-end content calendars across platforms including Instagram, YouTube, LinkedIn, and emerging channels.

● Collaborate closely with design, marketing, and creative teams to produce high-impact posts, stories, and reels.

● Monitor and analyze social media performance metrics and optimize content strategies based on insights.

Video Content & Creative Strategy:

● Plan, shoot, and edit short-form video content such as Reels, YouTube Shorts, product demos, and campaign creatives.

● Ensure all content aligns with brand guidelines while maintaining high creative and engagement standards.

● Stay updated with industry trends and continuously introduce fresh, innovative content ideas.

Who You Are:

● A creative and strategic content professional with 5+ years of experience in content, social media, or influencer marketing.

● Experienced in leading and managing teams (10+ members) while driving content execution and performance.

● Skilled in storytelling with a strong visual sense and understanding of digital-first brand communication.

● Highly organized with strong communication and project management skills.

● Experienced in working with influencers, creators, and cross-functional teams.

● Deeply aware of social media trends, platform algorithms, and audience behavior.

● Passionate about creating engaging content within health, beauty, wellness, lifestyle, or D2C brands.

Hiring for International BPO Sales Executive for Inbound Process

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 5 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

**Freshers are Welcome**

Interested one can connect Uzma

Position Name – Oracle Integration Cloud (Banking domain)

Experience Required –5-8 Years

Notice period – Immediate joiner or 15days

Job Type – Remote

JOB DESCRIPTION:

Key Skills Oracle Integration Cloud Implementation Experience Build and testing interfaces to external systems such as Banks, Downstream and Upstream applications using OIC Knowledge of BI Publisher to create reports/extracts is must Oracle ERP Cloud/EBS Knowledge is must or any other relevant ERP PCS/VBCS/APEX skills good to have Relevant Experience level - 3 to 7 years in Oracle OIC.

If you're interested then please share the below-mentioned details :

o    Current CTC:

o    Expected CTC:

o    Current Company:

o    Notice Period:

o    Current Location:

o    Preferred Location:

o    Total-experience:

o    Relevant experience:

o    Highest qualification:

o    DOJ(If Offer in Hand from Other company):

o    Offer in hand:

1. Building REST APIs using Node.js, Express, and MongoDB
2. Working on Flutter application development using various advanced strategies like state management, API integrations, and scalable databases
3. Working with Socket.io library for Flutter and Node.js product development
4. Learning and developing the cryptographic functions for product security
5. Managing product workloads on public/private cloud - we are currently on AWS & also planning to be on GCP/Azure (our platform would also be available as on-premise deployment, you will handle these deployments)
6. Develop API based architecture in order to ensure the business growth and integration-al capabilities of the product
7. Work on using GIT and CI-CD for product version control and continuous delivery

Key Result Areas: 

• Build world class Webapps for the Ola Electric ecosystem.
• Work on a full product development lifecycle from requirement gathering, product design, development, to roll out and maintenance
• Effectively collaborate with multiple teams and stakeholders including product and design
• Own the delivery of multiple features of the product end to end 
• Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
• Experience in building Websites from Scratch is a big plus

Key Skills Required: 

• Min 3+ Years in Web Application Development
• Write clean, solid and testable code while keeping the user experience fast and reliable
• Strong understanding of HTML, CSS, JS, JQuery, Reach, Redux 
• Proficient in Web Interface designing
• Experience in developing reusable UI components
• Deep functional knowledge or hands on design experience with Web Services 
• Strong grasp of security principles and how they apply to E-Commerce websites.

• Design and implement high performance server side application solutions for the targeted domain.
• Develop integrated solutions between the product server side components and customer systems.
• Participate in the full life-cycle development process from software definition, through design, development, test (Unit & Integration), release and maintenance.
• Developing JSON, REST and SOAP APIs/web services.
• Code review and code management on versioning control system.
• Document the development process, architecture, and standard components
• Collaborate with different teams
• Mentor team members
• Keep abreast of new trends and best practices in web development

• In depth knowledge of object-oriented PHP and Laravel Framework
• Must have previous experience in development of high-end web applications in PHP, MYSQL and AJAX
• Previously built applications/websites in MVC frameworks, especially CodeIgniter
• Strong understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Strong knowledge of JavaScript and JavaScript frameworks, preferably jQuery
• Proficient understanding of code versioning tools, such as Git, Bitbucket
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Familiarity with limitations of PHP as a platform and its workarounds
• Strong knowledge of coding best practices, server deployment and troubleshooting