Customer Support Executive

Job Summary:

We are seeking a highly motivated and creative Social Media Manager & Video Content Creator to lead our online presence. This role is perfect for a multi-talented individual who can not only manage and grow our social media channels but also create compelling video content that drives engagement and brand loyalty. The ideal candidate will be a strategic thinker, a skilled content producer, and a proactive community manager who is comfortable taking full ownership of our social media and video initiatives.

Key Responsibilities:

Social Media Management & Strategy:

• Ownership of Social Media Accounts: Manage and take full ownership of all company social media accounts, including Facebook, Instagram, YouTube, LinkedIn, and Twitter.
• Content Planning & Development: Develop and implement a comprehensive social media content calendar. Coordinate with the design team to produce engaging image and video content that aligns with our brand strategy.
• Community Engagement: Timely responses to all online inquiries and direct messages from customers on social media platforms. Monitor conversations, address customer questions, and coordinate with internal teams for sales inquiries and support issues.
• Brand Growth: Develop and execute strategies to grow our social media followers, increase engagement rates, and expand our brand's reach.
• Performance Analysis: Track, analyze, and report on social media performance metrics to optimize content strategy and improve results.

Video Content Production & Editing:

• Content Creation: Conceptualize, shoot, and edit a wide range of video content specifically for social media. This includes short-form videos (Reels, Shorts, TikToks) and long-form content for platforms like YouTube and webinars.
• Full Production Cycle: Manage the entire video production process from idea generation and storyboarding to shooting, editing, and final delivery.
• Video Editing: Utilize professional video editing software (e.g., Adobe Premiere Pro, DaVinci Resolve) to assemble raw footage, add motion graphics, special effects, music, and sound design to create high-quality, polished videos.
• Asset Management: Maintain a well-organized library of video assets, including raw footage, final edits, and project files.

Network Security Engineer – 10+ Years of Experience

(Males & Immediate Joiners only)

Mandatory Skills:

- 10+ years of experience in network security with a strong focus on data center security, cloud security, and container security.

- In-depth knowledge of firewalls, intrusion detection/prevention systems (IDS/IPS), and other security tools like anti-virus and endpoint protection.

- Experience with cloud security solutions and securing cloud-native applications.

- Strong experience with vulnerability management, penetration testing, and disaster recovery planning.

- Advanced knowledge of network protocols, network security design, and defense against common attack vectors (e.g., DDoS, SQL injection, phishing).

- Familiarity with security frameworks such as NIST, ISO 27001, and other relevant security standards.

- Excellent analytical, problem-solving, and critical thinking skills, with a strong attention to detail.

- Strong communication and interpersonal skills, with the ability to train staff and consult with management on security matters.

We are looking for an experienced Network Security Engineer with 8+ years of experience in managing and securing network infrastructures, including data center and cloud security solutions, as well as container security. If you have a strong background in firewall solutions, vulnerability management, and a passion for securing modern IT environments, this role is for you!

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 Role Purpose:

As a Network Security Engineer, you will be responsible for ensuring the security, integrity, and confidentiality of the organization's network and systems. You will focus on installing, administering, and troubleshooting network security solutions, working with a variety of security tools and platforms, including firewalls, cloud security, containers, and endpoint protection. 

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 Key Responsibilities:

 Security Solutions Management:

- Install, configure, and administer network security solutions, including firewalls and cloud security tools.

- Update software and firmware for network security systems with the latest security patches, ensuring defenses are up-to-date.

- Configure and support security systems such as firewalls, anti-virus software, and intrusion detection/prevention systems.

- Implement container security solutions to secure applications and services in cloud environments.

 Vulnerability & Penetration Testing:

- Conduct vulnerability assessments and penetration testing to identify potential threats and vulnerabilities.

- Develop and implement disaster recovery plans to mitigate the impact of potential security breaches.

- Monitor network traffic for signs of suspicious activity, perform threat analysis, and recommend improvements to reduce risk.

 Security Policy & Access Control:

- Create and enforce network security policies, including access controls, authorization roles, and defenses against unauthorized access, modifications, and data destruction.

- Ensure network resources are properly configured to defend against unauthorized or malicious activities.

- Provide expert advice and support to staff, managers, and executives on security best practices.

 Security Monitoring & Incident Response:

- Actively monitor network and application traffic for suspicious behavior and respond to potential security incidents.

- Identify, analyze, and respond to security breaches, providing clear documentation and resolution strategies.

- Ensure the effectiveness of security controls and defenses by reviewing security alerts and incidents.

 Training & Consultation:

- Train staff and end-users on security protocols and best practices to raise awareness and reduce human error.

- Provide technical consultations and guidance on improving security measures across all departments.

- Offer continuous education on new threats and security solutions to enhance overall organizational security posture.

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About the Company:

It is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. We pride ourselves in being a trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, we work with the largest and the most reputed investors.

Location: Ahmedabad

Job Description:

• Advising Affluent clients on their investments and managing their overall financial portfolio whilst deepening the wallet from existing clients

• Responsible for managing HNI clients and acquiring new customers

• To research, investigate and update them on available investment opportunities/financial market trends to determine whether they fit into client's portfolios

Requirements:

• Graduate + MBAs from premier institutes

• Relationship Managers with prior experience in a Broking/Private bank/wealth management setup

• Should be an aggressive, result-oriented & self-motivated professional

• Should have experience in handling HNI Client Acquisitions and Relationship Management & service

• Ability to engage clients in meaningful conversations about their finance

• A thorough understanding of financial markets and the various financial products to identify the best product mix for the client to suit his risk profile

• Strong interpersonal skills with an ability to generate trust and confidence in clients

• The candidate should be self-driven and aspire to move up the ladder, with the growing organization by building up and leading their own teams independently

ABOUT THE ROLE

We are seeking a highly skilled and experienced Project Manager to join our dynamic team. As the Project Manager - Automobile, you will be responsible for overseeing the planning, execution, and successful completion of projects related to the development and implementation of alternative gas fuel systems for automobiles. You will collaborate with

cross-functional teams, including engineering, production, procurement, and quality assurance, to ensure project milestones are achieved within the defined scope, timeline, and budget.

The ideal candidate should possess a strong background in automotive engineering and project management, with a proven track record of delivering projects on time and within budget.

Requirements: 7+ years of proven experience as a Project Manager in the automotive industry, preferably in alternative fuel systems or related fields.

Responsibilities:

● Lead and manage the end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure.

● Define project scope, goals, and deliverables in collaboration with stakeholders and senior management.

● Develop detailed project plans, schedules, and budgets, and ensure adherence to project timelines and budgetary constraints.

● Coordinate and collaborate with cross-functional teams to assign project tasks and ensure efficient utilization of resources.

● Monitor project progress, identify potential risks, and develop mitigation strategies to ensure timely completion of deliverables.

● Conduct regular project status meetings and provide progress updates to stakeholders and senior management.

● Establish and maintain strong relationships with customers, suppliers, and other external stakeholders.

● Ensure compliance with industry standards, regulations, and quality assurance processes throughout the project lifecycle.

● Identify process improvements and drive continuous improvement initiatives to enhance project management methodologies and efficiency.

● Prepare and present project reports, including project status, financials, and key performance indicators, to senior management.

At Egnyte we develop content governance and collaboration products that are deployed across several large companies such as Yamaha and Red bull. The Egnyte platform supports daily, business critical operations for a million-plus user base interacting with a multi-petabyte content set.

We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  

We’re looking for Senior Software Engineers and he should be able to take a complex problem and work with product managers, devops and other team members to execute end to end.

• Design and develop scalable cloud components that seamlessly integrates with on-premises systems.
• Challenge and redefine existing architecture or make 10x improvements in performance and scalability.
• Ability to foresee post-deployment design challenges, performance and scale bottlenecks.
• Hire and mentor junior engineers
• Doing code reviews, unit and performance testing of the code.
• Monitor and manage 3000+ nodes using modern DevOps tools and APM solutions.

• Demonstrated success designing and developing complex cloud based solutions
• Solid CS fundamentals with one or more areas of deep knowledge
• Experience with the following technologies: Java, SQL, Linux, Python, Nginx, Haproxy, BigQuery, HBase, New Relic, memcache, Elasticsearch, docker.
• Data driven decision process
• Relies on automation testing instead of manual QA
• Experience in working with Google cloud, AWS or Azure is preferred

• Call Customers with Overdue Accounts.
• Understand and Explain Benefits of Repayment and Credit History of Customer.
• Correct Customer Misunderstanding On Product Policy and Terms.
• Set Up Payment Plan and Follow-Up Schedule.
• Educate Customer On Consequences for Late Payment.
• Escalate Difficult or Unusable Case to Team Leaders.
• Provide Feedback On Reason for Default to Team Leader.

What you need to have:

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa

MUST HAVES:

Experience Required:

• LAN/Wireless LAN based skills(over 3 years experiences)
• Firewall based skill (over 3 years experiences)
• Server based skill (over 3 years experiences)
• WAN/Internet based skills (over 3 years experiences)

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• Required General Skills:

• Fluent in Japanese(both written & verbal) and English(reading & written)

Job role :

• · WAN, LAN, Wireless LAN, Firewall, ServerWork Contents;
• · Support Design and Implementation
• · Create documentation or basic design and detail design
• · Join required meeting(Internal, External)
• · Management Change(Create and close change record)
• · Test(Unit, Integrated) in on-site
• · Create the result of test document
• · Create change procedure
• · Installation equipment in on- site
• · Support soft MACD from remote site
• · Create operation manual
• · Support problem management
• · Support inventory management
• · Support configuration hencmanagement
• · Support reporting
• · Cisco Router/Switch/FW (MPLS, BGP, OSPF, STP, VLAN, QoS, VRF)
• · Juniper Router/Switch(SRX/EX/QFX)
• · Server (Linux,)
• · Wireless (CAPWAN)

Responsibilities and Duties
You'd be responsible to:

• conceptualize new content ideas,
• research on the assigned topics,
• and create high-quality content around mobile games.
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Qualifications and Skills

• Impeccable written and verbal command over English is a must.
• Graduate/post-graduate in English literature or Technology would be a plus.
• Must NOT be over 28 years old in age.