Customer Support Executive

As a Digital Marketing Manager at Brainstorm Force, you’ll be responsible for planning, leading, and optimizing multi-channel marketing initiatives that directly impact our growth.

You will own key marketing channels, manage end-to-end campaigns, and guide a small team of cross-functional collaborators to improve performance.

Why You’ll Love Working With Us

• Remote work
• Flexible working hours
• Competitive pay
• Paid time off
• Allowances for setting up workspace
• Excellent work-life balance
• Career growth opportunities

Your role bridges hands-on execution (experiments, funnels, campaigns) with channel ownership and performance leadership - driving traffic, conversions, and retention.

Key Responsibilities:

Marketing Strategy & Campaigns:

• Own and execute data-driven marketing campaigns across SEO, paid ads, content, affiliates, and email.
• Align channel strategies with business and product-level goals.
• Plan and coordinate product launches, cross-sell/upsell campaigns, and retargeting flows.
• Lead end-to-end execution - from idea, creative briefs, and collaboration with stakeholders to delivery and reporting.

Channel & Funnel Management:

• Take ownership of channels like SEO, email, paid, content, or affiliates and ensure measurable performance improvements.
• Build and optimize funnels for awareness → nurture → conversion → retention.
• Test and iterate creatives, landing pages, CTAs, and email sequences for higher engagement and conversions.

Performance Tracking & Optimization:

• Monitor campaign performance using GA4, Looker Studio, Hotjar, and SEO tools.
• Report ROI metrics such as CAC, ROAS, CTR, conversion rates, and revenue impact.
• Run A/B or multivariate experiments to validate growth hypotheses and scale what works.

Content & Partnerships:

• Collaborate with content, design, and creator/affiliate partners to produce high-converting assets.
• Support and scale affiliate and influencer partnerships with strategic campaigns and content co-creation.
• Ensure content strategies engage the right audience across blogs, social, and partner channels.

Team Leadership & Collaboration:

• Mentor and guide junior marketers (Marketing Associates / Specialists) on execution and outreach best practices.
• Delegate effectively, providing clear briefs and ensuring campaign consistency.
• Partner with product and design teams to align messaging, assets, and user experience.

Required Skills and Qualifications:

• 4-7 years of digital marketing experience, with proven success executing and managing multi-channel campaigns.
• Strong ownership of marketing channels including SEO, email, ads, content, affiliates, or influencers.
• Proficiency in analytics and campaign tools (GA4, Looker Studio, Semrush/Ahrefs, Meta Ads Manager, UTM tracking).
• Excellent writing and copy-editing skills, with the ability to simplify and clarify messaging.
• Strong grasp of conversion funnels, attribution, CAC, LTV, and performance-driven growth methods.
• Comfort in leading campaigns, mentoring juniors, and collaborating with cross-functional teams.
• Strong analytical mindset with the ability to turn data into insights and improvements.
• Strong execution discipline: balancing speed, quality, and persistence.

Good-to-Have Qualities -

• Experience in the WordPress, SaaS, or website builder ecosystem.
• Ability to understand the mindset and workflows of web designers, developers, and creators.
• Past leadership in affiliate/influencer partnerships.
• Comfort with AI tools to accelerate copy, workflows, and research.

KPI's for Success:

• Increased traffic and conversions from owned channels.
• Growth in signups, website traffic and product revenue.
• Improved conversion rates across funnels and campaigns.
• Number and quality of partnerships, affiliates, and creators engaged.
• Execution of successful product launches or large campaigns.
• Improved team velocity and on-time delivery of campaigns.

Looks interesting? Apply now and be part of our awesome team!

Strong sales, business development and networking profile

Mandatory (Experience): Must have 1+ years of experience in Sales, Business Development in investment Banking, Venture Capital, Private Equity, or related fields

Mandatory (Tech Skills 1): Must have experience engaging with startups or early-stage companies for partnerships or fundraising

Mandatory (Tech Skills 2 ): Must have experience identifying and sourcing startup deal flow or fundraising mandates

Mandatory (Tech Skills 3): Must have basic understanding of startup financing, equity structures, investor types, and fundraising models

Mandatory (Tech Skills 4): Must maintain deal pipeline, BD dashboards, and mandate records

Mandatory (Note 1): Must have high ownership and target-driven mindset

Mandatory (Note 2): Female candidates only

Need MALE candidates only because the shift timings will be 1pm to 10pm.

2. It's a Hybrid role, candidate has to come Once in a week in the office.

3. Looking more at Immediate Joiners.

4. Preferred candidates from nearby locations or Delhi NCR.

5. This is an Individual Contributor role at mid-management level, where candidate has to work and mange end-to-end Accounting of the company single handedly.

6. Also Coordinating with the internal and HR teams for releasing the payments.

7. Candidate will be directly reporting to Director of Accounts Center.

Key Responsibilities:

² Develop and maintain responsive web applications using React.

² Collaborate with UX/UI designers to translate wireframes and mockups into functional code.

² Optimize applications for maximum speed and scalability.

² Write clean, maintainable, and efficient code following best practices.

² Participate in code reviews and contribute to team knowledge sharing.

² Troubleshoot and debug applications to enhance performance.

² Stay up-to-date with the latest industry trends and technologies to ensure our tech stack remains cutting-edge.

Qualifications:

² Current SDE 3 designation or equivalent experience in a senior development role.

² 5+ years of experience in software development, with a strong focus on frontend technologies, particularly React.

² Proficiency in JavaScript (ES6+), HTML, and CSS, with a deep understanding of modern web development practices.

² Experience with state management libraries (e.g., Redux, MobX) and routing solutions.

² Strong knowledge of RESTful APIs and experience with modern build tools (Webpack, Babel).

² Experience with testing frameworks (e.g., Jest, React Testing Library) and test-driven development (TDD).

² Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Technical Manager: We are looking for someone who can report to the firm’s chief technology officer, the technical lead is a full-time position that participates in all phases of the project lifecycle and consistently delivers business value to our clients. The technical lead is a leader within our client-facing project delivery team structure and sets best practices, approach and direction for the technical aspects of our practice. The ideal candidate has a passion for the web and higher education and is a champion for Laravel or similar frameworks.  And guide our passionate Software Developers to design, develop robust products. Candidates should be open minded to new solutions, forward thinking and strong ability to adapt. As a Lead, you’ll work closely with our engineers to ensure system consistency and improve user experience. Ultimately, you should be able to lead, develop and maintain functional and stable web applications to meet our company’s needs along with managing the team.

Primary Responsibilities

• Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work. 

• Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work. 

• In partnership with the other technical lead, sets direction for all aspects of our technology practice. 

• Leads and advances our growing Laravel practice. 

• Responsible for various aspects of ongoing support and maintenance engagements. Partners with project managers and web developers to successfully manage these client relationships
  
  

•  Understand requirements & plan the architecture for frontend/backend of the application
• Plan out the contracts & APIs for communication of various components.
• Work on integration of any external libraries and tools as per required by the application needs
• Working with modern tools to make the application more robust, efficient and scalable

• Understands each client’s organizational goals and objectives. 

• Develops lasting relationships with client personnel that foster client ties. 

• Seeks opportunities to increase customer satisfaction and deepen client relationships. 

• Delivers training to client personnel of various skill levels and technical capabilities.

Communication Responsibilities:

•    Delivers engaging, informative and well-organized presentations.
•    Resolves and/or escalates issues in a timely fashion. 
•    Understands how to tactfully communicate difficult/sensitive information.
•    Demonstrates strong interpersonal skills. 
•    Elicits cooperation from a variety of sources including Froogal management and client  

   team  members.

•    Comfortable using teleconferencing and web-based technology to communicate with our 

   Clients.

Other Responsibilities: 

•   Helps team members progress toward their professional development goals.
•   Defines and disseminates technology best practices.
•   Ensures we are proactive in our pursuit of new solutions and innovation within our   

   technology practice. 

•   Advances the firm’s thought leadership, specifically around web technologies, via the    

              mStoner blog, social media outlets and industry events and conferences. 

• Strong understanding of Object-Oriented Programming & its implementation in any programming language. Knowledge of PHP and/or JS is a plus
• Proven industry experience as a Tech Lead
• Experience/Knowledge of microservice architecture
• Fluency and Hands-on Experience on Laravel 5+ PHP Framework (specially working with Eloquent Models/Collections) and/or React/Redux is a plus.
• Excellent knowledge of relational databases such as MySQL and/or NoSql based DB such as MongoDB.
• Experience in JavaScript. Vue JS/React JS is a plus