Customer Support Executive

We're Hiring: Assistant Manager - Sales (Building Automation Solutions)

Location: Chennai

Experience: 8+ years

Key Responsibilities:

- Drive sales & marketing for Building Automation Solutions (BAS)

- Build & maintain client relationships, conduct demos & presentations

- Provide technical support (BAS & ELV systems)

- Market research & competitor analysis

Qualifications:

- BE/B.Tech in Instrumentation/Electronics/Automation

- Proven sales experience in BAS / ELV / Project Sales

- Strong knowledge of HVAC & BAS systems

Role Overview:

We're looking for a Senior Full-Stack Developer who doesn’t just write code—but builds systems, owns features end-to-end, and leverages AI tools to move fast and build smart. This isn’t a ticket-taking role. This is for builders who can architect, develop, and ship independently, with a bias toward action and clarity.

If you live inside your terminal, talk to Co-pilots like your pair programmer, and obsess over clean APIs and smooth user flows—let’s talk.

What you’ll do

• Take full ownership of features from problem → design → code → deploy → iterate
• Build modular, scalable APIs and frontend components using the MERN stack
• Use AI tools to write, debug, optimize code, and unblock yourself fast
• Integrate 3rd-party APIs, services, and AI capabilities where relevant
• Collaborate async with product, design, and other engineers
• Optimize performance, scalability, and dev workflows
• Own dev hygiene—documentation, tests, Git practices, CI/CD pipelines

Must-Haves:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 4–5 years of full-stack experience in production-grade MERN apps
• You’ve shipped products end-to-end, not just maintained features
• Strong in JavaScript/TypeScript, both on frontend and backend
• Solid foundation in system design, API design, and debugging
• Comfortable using AI-native tools to code faster and better
• GitHub is your second home. You write clean commits and structured PRs
• Cloud/infra experience (Vercel, AWS, Docker/Kubernetes)

Application Link- https://forms.gle/R5eDjeWJ46b6ob188

Recruiterflow is an AI-first RecOps platform built for ambitious recruiting agencies. We offer an integrated ATS & CRM with powerful automation features to streamline recruiting operations. Our mission is to transform how recruiting agencies function by turning hiring into a structured sales process—helping them close roles faster, engage top talent better, and scale with confidence. We’re already among the top 5 players in the industry, and our next milestone is to break into the top 3 within the next three years.

Key responsibilities:

• Research, ideate and develop long-form and short-form content such as articles, blogs, white papers, case studies, press communication, thought-leadership insights, marketing campaigns and collateral.
• Develop a content calendar and manage content generation targets in line with the organisation wide content strategy.
• Deliver content for various stages of the Buyer’s Journey – TOFU, MOFU and BOFU
• Help the marketing team to devise and execute the marketing activities by providing content for social media, nurture campaigns, videos, etc.
• Build and own Reddit as a distribution channel for brand content
• Ensure all content is in line with SEO standards and practices.
• Quality check the content to ensure it is free of grammatical or factual errors and follows all brand editorial guidelines for consistency.
• Ensure targeted delivery of content and meet predefined organic KRAs.

Ideal Candidate:

• 4+ years of overall writing experience, including at least 2 years specifically in B2B content writing or as a SaaS content writer.
• Strong verbal and written communication skills.
• Excellent copywriting skills.
• Exceptional ideation, research, and writing abilities.
• Ability to work under tight deadlines.
• Hustler attitude to work

Responsibilities:

• Responsible for generating revenue through the sale of sponsorship packages for conferences by targeting various companies, organizations and associations.
• Strategic research to understand the relevant market and business challenges aligned with the subject area of each event and develop a list of potential sponsors for each conference.
• Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools to meet and exceed the budgeted sponsorship target for each conference.
• Engaging with clients on the phone and developing lasting relationships.
• Working with the marketing department to convert inbound sales enquiries into leads.
• Oversight of the full sales cycle of each event, managing baseline business metrics and growth targets.
• Attend daily/weekly sales update meetings and conference planning meetings as required.
• Achieving monthly and overall revenue targets.

Requirements:

• Minimum 1 to 2 years of experience in Business Development.
• Excellent verbal and written communication.
• Experience in market research and lead generation.
• Bachelor's degree in Mass Communication or other relevant field.

Job Type:

• Full time & On-site
• 5 day work week

• Location: Kormangala, Bangalore

• Good knowledge of ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET.
• Design, code and test new Windows and web software applications
• Enhance existing systems by analyzing business objectives, preparing an action
• Plan and identifying areas for modification and improvement
• Maintain existing software systems by identifying and correcting software defects
• Investigate and develop skills in new technologies
• Create technical specifications and test
• Tech/BS in computer science or a related field.

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

Requirement-

- Min 2.5 Years development experience on the SugarCRM / SuiteCRM platform

- Design, implement, test and maintain our CRM built on SuiteCRM

- Setup integrations to various systems

- Create and maintain software documentation

- Implement Proof of Concepts for testing business ideas

- Recommend ways to improve reliability, maintenance, efficiency, and quality

- Follow SCRUM Agile Development methodology

- Experience on large scale projects

- Expertise in security framework

- Develop new modules, components and improve functionality in existing modules

- Experience with composer and upgrade safe modules

- Experience in SuiteCRM upgrade and code optimization

- Experience with MySQL database would be preferred

- Solid knowledge of beans, workflow, logic-hooks, Reports, roles & permissions and security groups