MLops Lead Engineer

Role Overview

We are seeking a Junior Developer with 1-3 year’s experience with strong foundations in Python, databases, and AI technologies. The ideal candidate will support the development of AI-powered solutions, focusing on LLM integration, prompt engineering, and database-driven workflows. This is a hands-on role with opportunities to learn and grow into advanced AI engineering responsibilities.

Key Responsibilities

• Develop, test, and maintain Python-based applications and APIs.
• Design and optimize prompts for Large Language Models (LLMs) to improve accuracy and performance.
• Work with JSON-based data structures for request/response handling.
• Integrate and manage PostgreSQL (pgSQL) databases, including writing queries and handling data pipelines.
• Collaborate with the product and AI teams to implement new features.
• Debug, troubleshoot, and optimize performance of applications and workflows.
• Stay updated on advancements in LLMs, AI frameworks, and generative AI tools.

Required Skills & Qualifications

• Strong knowledge of Python (scripting, APIs, data handling).
• Basic understanding of Large Language Models (LLMs) and prompt engineering techniques.
• Experience with JSON data parsing and transformations.
• Familiarity with PostgreSQL or other relational databases.
• Ability to write clean, maintainable, and well-documented code.
• Strong problem-solving skills and eagerness to learn.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Nice-to-Have (Preferred)

• Exposure to AI/ML frameworks (e.g., LangChain, Hugging Face, OpenAI APIs).
• Experience working in startups or fast-paced environments.
• Familiarity with version control (Git/GitHub) and cloud platforms (AWS, GCP, or Azure).

What We Offer

• Opportunity to work on cutting-edge AI applications in permitting & compliance.
• Collaborative, growth-focused, and innovation-driven work culture.
• Mentorship and learning opportunities in AI/LLM development.
• Competitive compensation with performance-based growth.

Key Responsibilities:

• Provide day-to-day support for the Fiserv Signature platform, responding to issues, troubleshooting, and resolving technical problems efficiently.

• Collaborate with clients and internal teams to analyze, configure, and implement solutions on the Fiserv Signature platform.

• Assist in system upgrades, patches, and maintenance activities to ensure the platform remains secure and up to date.

• Conduct detailed investigations to identify root causes of issues and propose effective solutions.

• Support client onboarding, data migrations, and customizations as needed.

• Document issues, resolutions, and procedures to maintain a knowledge base for the support team.

• Provide training and guidance to end-users regarding system features, functionalities, and best practices.

• Work with vendors or Fiserv support for escalation of unresolved issues and coordination of system fixes.

• Identify areas of improvement within the platform and collaborate with the development team to implement solutions.

• Perform system monitoring and performance checks to ensure optimal platform performance.

• Assist in testing new features and updates prior to production rollout.

• Keep clients updated on progress, ensuring a high level of customer satisfaction.

Secondary Skill

Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent work experience).

• Proven experience supporting Fiserv Signature or similar banking/financial services platforms.

• Strong technical proficiency in troubleshooting and resolving system-related issues.

• Familiarity with banking systems, transactions, and financial software.

• Understanding of system architecture, integrations, and workflows in relation to Fiserv Signature.

• Excellent communication skills, both written and verbal.

• Strong problem-solving and analytical abilities.

• Ability to work independently and as part of a team.

• Experience in project management and working with cross-functional teams.

Preferred Qualifications:

• Certification in Fiserv Signature or similar platforms.

• Experience with database management (SQL, Oracle, etc.).

• Experience with web services, APIs, and integrations.

• Familiarity with Agile or Scrum methodologies.

Skills and Attributes:

• Technical troubleshooting and analytical thinking.

• Strong interpersonal skills with the ability to work with clients at all levels.

• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

• Attention to detail and the ability to work with precision

Job Location - Hyderabad & Ahmedabad 

What you'll do: 

• Perform complex application programming activities with an emphasis on mobile development:  Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks 

• Assist in the definition of system architecture and detailed solution design that are scalable and extensible 
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible 
• Own the quality of code and do your own testing. Write unit test and improve test coverage. 
• Deliver amazing solutions to production that knock everyone’s socks off 
• Mentor junior developers on the team 

What we’re looking for: 

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around. 
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time. 
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts. 
• Flexible and willing to accept change in priorities, as necessary 

• Demonstrable passion for technology (e.g., personal projects, open-source involvement)  
• Enthusiastic embrace of DevOps culture and collaborative software engineering 
• Ability and desire to work in a dynamic, fast paced, and agile team environment 
• Enthusiasm for cloud computing platforms such as AWS or Azure 
• Excellent written and verbal communications skills 

Preferred Qualifications:  

• Experience with Apache Cordova framework 
• Demonstrable knowledge of native coding background in iOS, Android 
• Experience developing and deploying applications within Kubernetes based containers  
• Experience in Agile and SCRUM development techniques 

 Business Development Executive (BDE) is a sales professional who helps organizations grow by identifying and developing new business opportunities. Their key responsibilities include:

1. Attracting New Clients: Innovating and overseeing the sales process to bring in new business.
2. Risk Management: Identifying and managing company risks that might hinder growth.
3. Market Research: Identifying opportunities in new and existing markets.
4. Client Engagement: Delivering pitches and presentations to potential clients and maintaining existing relationships.
5. Collaboration: Fostering a collaborative environment within the business.
6. Outbound Campaigns: Running outbound campaigns (phone calls, emails) to create sales opportunities.
7. Proposal Development: Creating customized proposals for clients’ specific needs.

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com

WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.

Responsibilities:

• Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
• Review and manage admin-related reports and checklists for accuracy and completion.
• Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
• Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
• Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
• Manage databases and other information systems to ensure data is updated and accessible.
• Coordinate and support various administrative projects and initiatives.
• Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
• Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
• Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
• Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.

Requirements:

• Bachelorʼs degree in any discipline
• Minimum 3 years of proven experience in a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office & G Suite is a must
• Excellent organizational and time-management skills
• Quick-thinking, planning, coordinating, and executing skills

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)

Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

CITRIOT – Job Description for Tech Lead

Responsibilities:

• Determining project requirements and developing work schedules for the team that will be working in a hybrid environment (remote-in person).
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members and managing time effectively to ensure projects are completed to standard in a time-constrained environment of our startup Citriot.
• Identifying risks and forming contingency plans as soon as possible. Be able to update work schedules and performing troubleshooting as required. Example: coming up with an alternative hardware platform or a software tech stack very quickly if one fails or is unable to deliver results, and ensuring that the team is capable of delivering the results.
• Analyzing existing operations and being a mentor towards the interns. Being empathetic towards the employees and resonating well with their level of knowledge and skills; while at the same time encouraging them to achieve more.
• Keeping up-to-date with industry trends and developments (very important).
• Being transparent with the team about challenges, failures, and successes.
• Writing progress reports and delivering presentations to the relevant stakeholders (not required very often, but an important responsibility).

Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field (preferably CS or ECE). The candidate we’re looking for should have a research mindset and can complete projects in strict “startup-friendly” deadlines.
• Experience with Scrum/agile development methodologies.
• 2-5 years experience as a software engineer, firmware engineer or a hardware engineer in lead positions who is familiar with the following software/tools:
  • Experience & expertise in one or more programming languages: Python, JavaScript and C++
  • Experience programming microcontrollers in Embedded C or MicroPython
  • Experience with two or more of the following prototyping environments: Arduino (boards and IDE), Raspberry Pi (headless setup, GPIO programming), Nvidia Jetson/TX1/TX2 boards with setup
  • Strong conceptual knowledge on networking topologies, communication technologies and interfacing protocols (SPI, I2C, CAN, etc.)
  • Have worked on a PCB design project at least once in their career/university
  • Have experience programming embedded boards from either Microchip or STM32 (let us know if you have experience with any others as well)
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.

If you are interested in the role, we request you to kindly attach a pdf/word file along with your resume(and/or cover letter) mentioning how well you would fit in our company based on the above points.

Requirements:

• Experience of managing Engineering teams in an Agile environment.
• Expert knowledge of delivering solutions in Azure cloud within a large-scale enterprise environment.
• Great understanding of DevOps principles and how they assist in taking products to market in an effective manner.
• Experience of Automation/Configuration management tools as well as working in a continuous delivery environment, monitoring and tooling.
• Knowledge and experience in Azure, Kubernetes, Containerisation, Azure DevOps pipelines.
• Experience in managing permissions in Azure DevOps.
• Working experience in Application Gateways, App Services, Front-Door, Azure Service Bus, etc.
• Troubleshooting experience in virtual/cloud infrastructures.
• Experience in delivery of projects using IAC (Infrastructure as Code).