Lead - UX Research / Analytics (Customer Experience, App/ Web)

Job Title: Front-End Developer

Department: IT

Location: Mohali

Shift: Rotational Shifts

Employment Type: Full-time

Job Overview:

We are seeking a skilled and passionate Front-End Developer to join our dynamic team. The ideal candidate should have a deep understanding of modern front-end technologies, responsive design, and a keen eye for UI/UX aesthetics. You will collaborate with the design, backend, and product teams to create scalable and user-friendly web applications.

Key Responsibilities:

• Build and maintain responsive, high-performance user interfaces.
• Work closely with designers, backend developers, and product managers to transform UI/UX wireframes into efficient, high-quality code.
• Optimize web applications for maximum speed, scalability, and cross-browser compatibility.
• Write clean, maintainable, and reusable code while adhering to industry best practices.
• Participate in regular code reviews, troubleshoot issues, and improve performance and user experience.
• Keep up with the latest trends, frameworks, and best practices in front-end development.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong proficiency in:
• HTML5, CSS3, JavaScript, TypeScript
• Modern front-end frameworks like React, Next.js, or Vue.js
• CSS preprocessors (e.g., Sass, LESS) and component libraries
• In-depth knowledge of responsive design principles and cross-browser compatibility.
• Experience with version control systems like Git.
• Familiarity with build tools and bundlers such as Webpack, Vite, or Gulp.
• Understanding of RESTful APIs and integrating them with backend services.
• Experience with UI/UX design tools like Figma or Adobe XD.
• Excellent problem-solving skills, strong attention to detail, and the ability to work in a fast-paced environment.

We’re seeking a highly experienced and certified Salesforce Platform Architect with deep expertise in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging business needs with technical execution, driving digital transformation across CRM initiatives in the organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Requirements:

• 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
• Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Experience with Enterprise Integrations with Salesforce.
• Experience with contact center technologies, including CTI integration, case routing, and service analytics.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• ⁠Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.

Key Responsibilities:

• ⁠Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• ⁠Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise.
• ⁠Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.
• ⁠Design scalable solutions for customer onboarding, relationship management, and service automation.
• ⁠Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Ensure compliance with financial regulations and data privacy standards.
• ⁠Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• ⁠Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI-driven service enhancements

1. Scouting for LAP loan leads

2. Collecting documents from customer and submitting it at nearby branch

3. Explaining all Loan related processes and charges to customer

4. Clearly communicating all loan related charges to customers

5. Having Loan case file in proper order

6. Ensuring all communication with customer once documents are received

7. Ensuring all TAT's are followed in moving the loan file forward

8. Providing all necessary customer support

Qualification:12th std pass out

Language: Kannada

• Identify new revenue opportunities and meet appropriate targets set out by management.
• To understand thoroughly and establish appropriate channels/mediums of reaching the target audience keeping the budget in mind. 
• To prepare weekly action plan along with the team.
• Tracking Pipeline, Call reports, Lead tracker report and updating it in the CRM
• Responsible for selling our festivals to prospective sponsors and alliance partners against agreed targets
• Responsible for Relationship building & key account management with the existing clients to get more business                  
• Doing market research & Preparing database
• Scheduling meeting with the respective people
• 2-3 years Experience in Marketing & New Business Development with an exposure to Brand management, Brand promotion, Digital Media, Mass communication ,Media Sales
• Full time MBA - Sales & marketing from a reputed institute

We are looking to hire a Full-time, Remote (India) Frontend engineer to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world-class product and deliver at high speeds with high quality.

Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, want some quiet time every day, want to make a difference, values work-life balance, and enjoy life outside work.

Experience - At least 5 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.

Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical frontend standpoint working closely with backend engineers and designers
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company

General Skills Needed -

- Create state-of-the-art user experiences including complex dashboards, pdf reports, complex graphs delivering the end-to-end implementation all the way to the user
- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable working on CI/CD pipelines, cost-effective cloud deployment strategies. AWS experience highly preferred
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside

Technical Skills Needed -
- Expert level knowledge in JavaScript, HTML, CSS, and modern web development standards and frameworks (React preferred/Angular/Vue/etc)
- Expert level knowledge in the appropriate frameworks

1. React (preferred), Angular, Vue, or other modern frontend frameworks
2. Integrating with Rest APIs
3. PostgreSQL, MySQL, any NoSQL or other database technology

- Expertise in data presentation and reporting - creating beautiful reports and graphs in the UI based on the data collected by the backend
- Must have a great level understanding of various frameworks on authentication and authorization, billing and metrics
- Must have some knowledge in creating cost-efficient and scalable cloud deployments (AWS preferred) and be ready to learn
- Expert level knowledge in industry-standard design patterns and tools