Graphic Designer

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Position: Android Developer (1- 4 years)

Location: Marol, Andheri East, Mumbai

Company: Big Rattle Technologies Private Limited

Immediate Joiners only.

Summary

We are seeking an experienced and dedicated Android Developer to join our mobile team. You will be responsible for designing, developing, and maintaining high-performance, user-centric Android applications. You will be instrumental in driving the technical implementation of our mobile strategy, ensuring high code quality, and leveraging the latest Android development best practices. You must have delivered at least 3-4 projects.

Required Skills (more the better):

• Kotlin Mastery: Strong proficiency in the Kotlin programming language, including experience with functional programming concepts, null safety, and extension functions.
• Android SDK & IDE: Deep expertise with the Android SDK and Android Studio.
• Architecture Components: Proven experience with key Android Jetpack libraries: Lifecycle, ViewModel, LiveData/StateFlow, Navigation, and Room persistence library.
• Asynchronous Programming: Extensive practical experience with Kotlin Coroutines for efficient background processing.
• Version Control: Expert knowledge of Git for source control management.
• Testing: Experience with automated testing methodologies, including unit testing and UI testing.
• Experience on Android Architecture Components – MVVM Architecture
• Experience with integratingRESTful API
• Strong understanding of object-oriented programming
• Knowledge of Push Notifications & cloud-based messaging
• Understanding of security principles including secrets, encryption, etc
• Bonus Skills (Preferred): Experience with Jetpack Compose, Dependency Injection frameworks (e.g., Hilt/Dagger), and cloud service integration (e.g., Firebase), Local DB e.g., Room, Realm, etc

Responsibilities will include:

• Design & Development: Lead the design and development of advanced, feature-rich applications
• Quality & Performance: Write robust, well-tested code, conduct rigorous unit and integration testing (using JUnit and Espresso/Compose Testing), and continuously optimize app performance, stability, and responsiveness.
• Collaboration: Participate actively in code reviews, technical design discussions, and work closely with Product Managers, UX/UI Designers, and QA teams in an Agile environment.
• Ensure the application is secure and free of vulnerabilities
• Evaluate third party IDEs and tools to build relevant applications.
• Conduct code reviews & peer reviews.
• Establish coding standards.
• Integrate user interface with code.
• Prepare necessary documentation.
• Review updates/patches and make necessary code updates.
• Develop apps for different versions of Android and ensure compatibility with different screen sizes
• Maintenance & Deployment: Manage application releases, debugging, and deployment to the Google Play Store, and maintain the build system using Gradle.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Why should you join Big Rattle? 

Big Rattle Technologies specializes in AI/ ML Products and Solutions as well as Mobile and Web Application Development. Our clients include Fortune 500 companies. Over the past 13 years, we have delivered multiple projects for international and Indian clients from various industries like FMCG, Banking and Finance, Automobiles, Ecommerce, etc. We also specialise in Product Development for our clients.

Big Rattle Technologies Private Limited is ISO 27001:2022 certified and CyberGRX certified.

What We Offer:

• Opportunity to work on diverse projects for Fortune 500 clients.
• Competitive salary and performance-based growth.
• Dynamic, collaborative, and growth-oriented work environment.
• Direct impact on product quality and client satisfaction.
• 5-day hybrid work week.
• Certification reimbursement.
• Healthcare coverage.

How to Apply:

Interested candidates are invited to submit their resume detailing their experience. Please detail out your work experience and the kind of projects you have worked on. Ensure you highlight your contributions and accomplishments to the projects.

Responsibilities:

• Should have worked on end-to-end talent management - hire-to-retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across the company
• Ensuring cultural homogeneity
• Employee engagement
• Performance Management and its Process
• Compensation benchmarking
• Onboarding & Induction:
• Should have done the following:
• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about the HR policies of the company.
• Discuss future planning and expansion of the company with employees
• Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer.
• Employee Grievance Handling:
• Should have been involved in the below:
• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employees and employers regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.
• HR Compliances & Organizational Development:
• Should have worked closely with other HR stakeholders for the following.
• Coordinate with HR Ops for registering new employees in EPF, ESI and medical benefits.
• Check and clear expense reports of employees with HR Ops
• Responsible for joining and exit interviews.
• Implementation of new policies according to the system.
• Alignment of staffing philosophy, strategies, and values with business goals. Maintain a record of all employee's data- joiners, leavers Work with auditors for all HR Audit purposes.

Requirements:

• 3-5 Years of experience in HRBP Functions in a Startup company.
• Developing HR strategies, policies, and practices.
• Excellent communication skills.
• Being Data Oriented is a must.
• Analytical skills.
• Problem-solving skills.
• Proactive nature.
• Excellent interpersonal skills.
• Meticulous attention to detail.
• Highly organized.
• Great people skills.