LTE Test Engineer

Sales Engineer

Location: Navi Mumbai / Mumbai ( All areas)

Experience: 2 -8 years

Qualification:

Diploma or Graduation in mechanical field

Work Experience:

2+ years of experience in related industry

Strong technical knowledge of equipment and elevator systems.

Languages : English, Hindi and local language

Job Summary:

We are seeking a motivated and skilled Sales Engineer to join our

team across various regions in the equipment and elevator sector. This role combines technical expertise with strong sales acumen to drive business growth by identifying customer needs, offering tailored solutions, and ensuring the successful implementation of our products. The ideal candidate will possess solid engineering knowledge, exceptional communication skills, and the ability to build

and maintain long-lasting customer relationships.

1. Technical Sales

Develop and execute strategies to achieve sales targets for equipment and elevator systems. Conduct technical presentations and product demonstrations for prospective and existing clients. Provide detailed technical and application advice to customers on equipment and elevator solutions.

2. Customer Engagement

Identify and assess customer needs through site visits, consultations, and discussions. Prepare and deliver proposals, quotations, and technical documentation.

Maintain and build relationships with key clients, ensuring high levels of customer satisfaction and retention.

3. Project Management

Oversee the technical aspects of sales projects from inception to completion, ensuring all specifications and requirements are met.

Collaborate with engineering and installation teams to ensure successful project delivery. Address and resolve technical issues that arise during the sales process or order finalization.

4. Market Analysis

Monitor and analyse market trends, competitor activities, and customer feedback to identify opportunities and threats. Provide insights and recommendations to enhance product offerings and sales strategies.

5. Reporting and Documentation

Maintain records of sales activities, customer interactions, and project status in the CRM system. Prepare regular sales reports, forecasts, and performance metrics for management review.

Skills:

•2-7 years of proven experience as a sales or in a similar role.

•Strong written and verbal communication skills.

•Strong technical knowledge of equipment and elevator systems.

•Excellent communication and presentation skills.

•Time management and ability to meet deadlines

•Strong problem-solving skills and a customer-focused approach.

•Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

•Valid driver’s license and willingness to travel as required.

•Ability to work independently and manage time effectively in a field-based role.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

We are looking "Senior SAP PS Functional Consultant" for Reputed Client @ Chennai Permanent Role.

• 6+ Years of Experience in SAP PS support / implementation with knowledge of integration to other modules.

• Will be able to Configure SAP PS Module as per Change Requests, Assessment Reports & Business Blueprint Documents.

• Must be able to produce/perform System Configuration, System developments & Testing Reports and conduct Training Sessions.

• Able to conduct User Acceptance Testing and Training Sessions.

• Able to Handle project Testing Data & Project Cutover Data.

• Expert in Master Data Management of SAP PS related Objects.

• Support End Users for all SAP Project Systems processes including cost planning, controlling & procurement items.

• Able to support reporting requirements from Business.

• Ability to communicate effectively.

Role and Responsibilities:

As a PHP Developer, you will be responsible for collaborating with our cross-functional teams to design, develop, and maintain web applications that meet our clients' requirements. Your role will involve the following responsibilities:

• Develop and maintain web applications using PHP and other relevant technologies.
• Collaborate with front-end developers, designers, and other stakeholders to ensure seamless integration of front-end and back-end components.
• Write clean, efficient, and well-documented code while adhering to coding standards and best practices.
• Participate in the entire application lifecycle, from concept and design to testing, deployment, and maintenance.
• Troubleshoot, debug, and resolve issues related to web application functionality and performance.
• Optimize applications for maximum speed and scalability.
• Stay up-to-date with industry trends and emerging technologies to continually improve your skills and the solutions we provide.
• Actively participate in code reviews, knowledge sharing, and continuous improvement initiatives.
• Collaborate with project managers to meet project milestones and deliver high-quality solutions on time.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a PHP Developer with a strong portfolio of web applications.
• Proficiency in PHP, MySQL, JavaScript, HTML, CSS, and related technologies.
• Experience with PHP frameworks such as Laravel, Symfony, or CodeIgniter.
• Familiarity with version control systems (e.g., Git).
• Strong problem-solving skills and a proactive attitude towards challenges.
• Good understanding of software development principles and design patterns.
• Excellent communication and teamwork abilities.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and a commitment to producing high-quality work.

Additional Information:

• This is a full-time position based at our Bhilai office.
• Competitive salary and benefits package.
• Opportunities for skill development and career growth within the company.
• Collaborative and vibrant work environment.

Task:

• Design, implement and maintain Java application phases
• To take part in software and architectural development activities
• Conduct software analysis, programming, testing and debugging
• Identifying production and non-production application issues
• Transforming requirements into stipulations
• Develop, test, implement and maintain application software
• Recommend changes to improve established Java application processes
• Develop technical designs for application development
• Develop application code for Java programs

We wish:

• Minimum 7 years of experience with excellent Java development skills
• Demonstrable hands-on experience of delivering solutions in a JavaEE 6 environment
• Open-source frameworks and standards Hibernate, Spring JDBC
• Hands-on experience with tools such as: Ant, Eclipse, Maven, SVN, SoapUI, JIRA, Bamboo
• WS concepts and protocols: WSDL, REST, SOAP, JMS, XSLT, XML Schema
• Experienced with one or more open-source ESB products (JBOSS FUSE ESB, Apache Camel, Apache servicemix) and / or message-oriented middleware and Active MQ, JMS
• Strong Java unit test skills
• Good experience in design patterns & design principles
• Experience with Webservices, PLSQL and SQL (Oracle 10g or above)
• Experience in Oops development with Core Java
• Desirable:
  • Experience with: Elastic Search, Smooks, Lucene, Jasper, Report
  • Domain driven design
  • Experience with NoSQL technologies: Casandra, Mongo DB
  • Experience with agile development practices (Eg Scrum) and continues integration environment
  • J2EE application and web containrs such as GlassFish, Jetty, Tomcat
  • CMMi-5 level process experience advantage

We Offer:

• Freedom to realize your own ideas & individual career & development opportunity.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
• Professional challenges and career development opportunities.

You should be someone who has the following

• Ability to write clean, maintainable and scalable code
• Experience working in the following technologies for at least 1.5 years - Vue and related ecosystems like Vue-router, Vuex, Pinia, Nuxt, Typescript, TailwindCss
• Willingness to learn at work
• Ability to work and coordinate in remote projects as well
• Excellent English communication
• Enjoys working in teams

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)