
LMS Executive (Operations + Learner Support & Upselling)
Job Title: LMS Executive (Operations + Learner Support & Upselling)
Role Overview
The LMS Executive will manage LMS operations, resolve learner queries, assist users on the platform, and support upselling and cross-selling of relevant programs. This role combines LMS operations, learner support, and revenue assistance.
Key Responsibilities
LMS Operations
- Manage day-to-day LMS activities: user creation, enrollments, access control
- Upload and maintain courses, assessments, videos, and learning content
- Track learner progress, attendance, completion, and certifications
- Prepare LMS reports and dashboards
- Support live classes, webinars, and virtual sessions
Learner Support & Assistance
- Handle learner queries via calls, email, WhatsApp, and LMS tickets
- Resolve login, access, course navigation, and certificate-related issues
- Guide learners on effective use of LMS features
- Ensure timely resolution and high learner satisfaction
Upselling & Cross-Selling
- Understand learner needs and recommend relevant course upgrades
- Identify upsell and cross-sell opportunities from existing learners
- Coordinate with sales/counselling team for conversions
- Follow up with learners for renewals and additional enrollments
- Update learner interactions in CRM
Skills & Qualifications
- 1–3 years experience in LMS operations, EdTech support, or customer service
- Strong communication and coordination skills
- Basic understanding of upselling and cross-selling
- Hands-on experience with LMS platforms (Moodle, TalentLMS, Canvas, etc.)
- Comfortable working in a fast-paced EdTech environment
Working Days & Location
- 6 days working (any one weekly off as per business requirement)
- Work Location: Onsite – Bangalore (Silk Board)
- Only candidates comfortable with onsite work and 6-day working should apply

About learners point.org
About
Candid answers by the company
Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment
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