LEAD UI/UX DESIGNER

Exciting Opportunity at Eloelo: Join the Future of Social Media with India’s largest Live Streaming Platform

Are you ready to be a part of the dynamic world of live streaming? Look no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore.

About Us:

Eloelo stands at the forefront of the creator economy, live streaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive.

Recent Milestone:

In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.

Why Eloelo?

• Be a part of a team that thrives on creativity and innovation in the live streaming.
• Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity
• Create at the intersection of RTC, AI, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence
• Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible 
• Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere

Responsibilities:

• Develop an in-depth comprehension of customer segments and their distinctive behaviors through data science and analytical insights.
• Take charge of the entire customer journey, from inception to completion, while maintaining accountability for its effectiveness.
• Utilise global product knowledge and customer insights to identify user needs, generating actionable data-driven recommendations for product enhancement.
• Collaborate across departments, including product, design, business, and brand marketing, to devise and execute growth strategies rooted in data analysis.
• Employ continuous experimentation to enhance value propositions and streamline execution processes.
• Drive monthly customer key performance indicators (KPIs) such as acquisition, churn reduction, activation, and revenue growth.
• Proactively identify and rectify marketing funnel issues to mitigate and minimize customer churn.
• Foster cross-functional collaboration with teams spanning design, engineering, marketing, and data analytics to ensure seamless product initiative delivery.

Core Competencies, Knowledge and Experience:

• 3-5 years relevant experience in leading and driving customer funnel initiatives
• Proven track record of successful growth campaigns
• Expertise with CRM tools such as CleverTap, MoEngage, Hubspot etc
• Expertise with analytical tools for marketers such as Google Analytics, Mixpanel, Appsflyer, Adjust etc
• Being comfortable with working in a dynamic and diverse work environment
• Highly analytical thinking and ability to analyze and interpret wide variety of data
• Ownership and self-driven mindset

More about this Customer Care Executive job

Please go through the FAQs to get all answers related to the given Customer Care Executive job

• What is the eligibility criteria to apply for this Customer Care Executive job?

Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience

• How much salary can I expect for this job role?

Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.

• How many working days are there for this Customer Care Executive job?

Ans: This Customer Care Executive job will have 6 working days.

• Are there any charges applicable while applying or joining this Customer Care Executive job?

Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., The Everything Store.

• Is it a work from home job?

Ans: No, it’s not a work from home job and can't be done online.

• How many openings are there for this Customer Care Executive role?

Ans: There is an immediate opening of 5 Customer Care Executive at The Everything Store

• Who can apply for this job?

Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.

• What are the timings of this Customer Care Executive job?

Ans: This Customer Care Executive job has Day Shift.

Eligibility Criteria: 

1. Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
2. Coding of the Magento templates.
3. Developing Magento modules in PHP using best practices.
4. Experience with complete eCommerce lifecycle development.
5. Understanding of modern UI/UX trends.
6. Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
7. Integration of Magento to SAP or similar ERP systems

• Make and attend necessary phone calls - inbound and outbound calls.
• Provide the required information to the customers
• Resolve any queries regarding gift delivery or transit damage.
• Maintain database by updating customer information daily
• Write communication scripts for inbound calls
• Keep the team informed about customer calls and demos regularly

Here is a great opportunity with one of the largest Ayurvedic sites in the USA, Australia, Canada and Europe where Venture Capital Funds such as Fireside Ventures and Kalpavriksh Fund ( a Centrum Group Venture Capital Fund) and several other Marquee angel investors have invested > INR 44 crores in the firm!

What you need to have:

As someone who will be a part of our team, your understanding of the product and our customers will be incredibly valuable.

Skills Required

• Thorough understanding of React.js and its core principles.
• Experience with popular state management tool -Redux
• Experience with HTTP based packages like Axios.
• GIT experience is a plus

About You

• You take initiative and ownership to see things through to completion. If it needs doing, you do it.
• You’re eager to take on challenges. When you don’t know something, you embrace the chance to grow and get better.
• We work together as a team, and that means we encourage each other to improve as a team. You are self-sufficient and love the challenge of solving problems and learning new things

As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

Benefits:

• Food allowance
• Leave encashment
• Paid sick time

• Coordinate with global hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

Who we have in mind: 

• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, https://resources.workable.com/tutorial/post-a-job-on-stackoverflow">Stack Overflow, and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations

Education: Must have a bachelor’s / Master’s degree in Management preferably in Human Resources, Business, or any other related field from a premier institute.

Experience: A candidate for the position will demonstrate a minimum of 4 years of relevant working experience in the IT industry.

Communication Skills: The position demands constant interactions with employees, management, and stakeholders and, therefore, excellent communication skills are an absolute necessity.

Computer Knowledge: A candidate for this position must be proficient in the use of MS Word, Excel, and PowerPoint, all necessary for the creation of not only visually but verbally engaging materials, reports, presentations, and proposals for departmental heads and management, stakeholders.

Interpersonal Skills:

• He should also possess good
• Verbal and non-verbal communication.
• Listening skills.
• Assertiveness.