Account Manager

Job Summary:

We are seeking a Senior DevOps & SRE Engineer to join our team and help us build, deploy, and maintain our infrastructure and applications. The ideal candidate will have experience working in a fast-paced environment and a strong background in DevOps and Site Reliability Engineering (SRE). You will be responsible for ensuring the reliability, scalability, and security of our applications and infrastructure.

Responsibilities:

• Build and maintain our CI/CD pipeline and deployment automation tools
• Design and implement monitoring and alerting systems to ensure the health of our applications and infrastructure
• Work closely with development teams to ensure that code is deployed in a reliable and scalable manner
• Participate in on-call rotations to provide 24/7 support for our production systems
• Develop and maintain disaster recovery plans and processes
• Continuously improve our infrastructure and processes to ensure scalability, reliability, and security
• Mentor and provide technical leadership to junior team members
• Keep up-to-date with industry best practices and emerging technologies in DevOps and SRE

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience in DevOps or SRE
• Strong programming skills in at least one of the following languages: Python, Go, Ruby, or Java
• Experience with infrastructure as code tools such as Terraform or CloudFormation
• Experience with containerization technologies such as Docker and Kubernetes
• Strong understanding of networking concepts such as TCP/IP, DNS, and load balancing
• Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack
• Excellent problem-solving skills and the ability to troubleshoot complex issues in a fast-paced environment
• Strong communication and collaboration skills with both technical and non-technical stakeholders

Preferred Qualifications:

• Experience with cloud providers such as AWS or Azure
• Experience with building and maintaining large-scale distributed systems
• Experience with database technologies such as MySQL, PostgreSQL, or MongoDB
• Experience with automation tools such as Ansible or Chef
• Experience with Agile development methodologies such as Scrum or Kanban

If you are passionate about DevOps and SRE and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime 

Employee Value Proposition: 

1. Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

2. Employees get free lunch and snacks. 

3. Monthly reward and recognition to outstanding performers. 

4. Employees get promotion every 6 months basis performance

5. Outstanding performers can qualify for promotion every quarter.

6. Employee can get promoted up to 4 times in a year. Every promotion results in change of designation and increase of salary .

7. Accelerated career growth of employees and one can become UH in another 3 months time)

8. Regular team parties and Annual Day outing for all employees.

Qualification / Education and other Requirements:

1. Education- Any Post Graduate (MBA,PGDM ,M.Te ch/M.COM/M.A etc with 0-1 yrexp.)

2. Excellent verbal and written communication.

3. Good Interpersonal skills, numerical and analytical ability.

4. Decision making skills. 

5. Language required: English & Hindi (mandatory), Kannada/Tamil/Marathi/Telugu (optional)

6. Proficient in MS-Office (Excel, Word).

7. Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

8. Comfortable with working 6 days a week and the week off will be on weekday. 

**Laptop with webcam and good speed Internet connection is a must**

About the company http://nobroker.com/" target="_blank">NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 85 lakh customers, it has grown 10X in last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility – Sales Executive

1. Identifies business opportunities by identifying prospects. 

2. Sells products by establishing contact and developing relationships with prospects recommending solutions.

3. Outbound calling on data collected through lead generation activities / secondary data sources.

4. Daily follow-ups on older leads and work on new leads.

5. Maintains quality service by establishing and enforcing organization standards.

6. Must be energetic, well-spoken, and eager to close sales deals and generate revenue for the organization. 

About Training- Training will be provided for initial few days for an employee to understand end to end process.

Mindhouse is a leading Global Wellness Platform, offering a variety of meditation, yoga and nutrition based services.

The Mindhouse app was rated as one of Google Play's Best Apps for 2020 for personal growth, and has seen over 200,000 downloads since April 2020. The app is also used by employees at over 600 corporates, and we work with over 100 organizations to curate live classes for their employees.

Our founding team brings rich experience of scaling and building global businesses & internet unicorns. And one of our team members holds a Limca Record for motorcycling (this isn’t really relevant to your role, we just like bragging about it).

Website: https://http://www.mindhouse.com/">www.mindhouse.com/

About the Role

As part of the sales team, you will be responsible for talking to leads interested in our services and converting them into paid members. This role involves understanding the needs of potential customers, suggesting classes/programs to them, converting them to paid members of Mindhouse and ensuring a smooth on-boarding process for them. 

We are looking for self-starters with great convincing skills, and most importantly - someone who enjoys doing sales.

Come work directly with the founding team while we are putting together a core team to help build a global wellness platform out of India and gain the opportunity to grow at an extremely fast pace along with the organisation. 

Apply today and change the face of the global health & wellness industry. 

Skills & Competencies

• Excellent communication skills with fluency in English
• Passion for sales - it should excite you not scare you
• A highly driven self-starter, with very strong ownership of their work
• Interest in mind-body wellness/fitness

Responsibilities

• Own sales targets to facilitate membership sales and renewals
• Understanding the prospective customer's needs and goals, and suggesting relevant programs
• Setting trial classes, following-up with the prospects to collect feedback and pushing for conversions

What you’ll love about us

• Open minded collaborative culture of enthusiastic hustlers
• Fast paced work environment with a steep learning curve, and high potential for growth
• Ownership, autonomy and freedom to operate in a flat non-hierarchical structure - work directly with key stakeholders
• Free & pretty great coffee (once we’re back to office full-time)

Roles and Responsibilities

- Define SEO requirements and recommend site enhancements designed to increase our average ranking and drive traffic
- Conduct keyword research and analysis to enhance ranking across search engines for regional news publisher websites. 
- Optimize components including title tags, meta-descriptions, keyword volume, internal linking for English and Regional news websites.

- Strong understanding on Google Assistant and voice search.

- Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
- Maximize organic traffic growth by establishing a robust SEO target keyword list and working closely with SEO, Content and Social teams
- Advanced understanding of the fundamentals of the search engine industry, including but not limited to crawlers, relevance ranking criteria, keyword research, competitive analysis, content management systems and performance scorecards, search algorithms and current SEO trends
- Be an expert on the ins and outs of our website, ensuring sitemaps stay updated and the correct processes are in place Work with the content team on link building efforts, including strategy and processes
- Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance
- Strong working knowledge of and proficiency with o Web analytics tools such as Google Analytics, Google Webmaster Tools

Job Specific Knowledge & Skills

a)  Functional :
- Proficiency in MS Excel, PowerPoint, and Word. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tool
- Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc)
- Deep understanding of how search bots crawl websites Good understanding on how websites are build and work at both the back and front end. Understand canonicals and noindex rules
- Sound knowledge of HTML and CSS to identify code-based optimization opportunities

b) Behavioral:

- Proficiency in Search Engine Optimization reporting and analytical tools
- Excellent communication and presentation skills, good analytical or problem solving skills. You are good at time management & should have the ability to handle projects independently

Qualification:

- 3-5 years of experience in SEO, SEM, Display and search marketing, PPC, Social media optimization, etc.
- Bachelor's degree in Engineering or Marketing
- Proficiency in MS Excel, PowerPoint, and Word

- Media Industry preferred, but non-media professionals can also apply