Senior CloudOps Engineer at Cloud Sara Technologies · Remote, Trivandrum · 6 - 6 years · ₹6L - ₹8L / yr · Raised funding · Remote friendly · Posted 26 Oct 2026

Senior CloudOps Engineer – Microsoft Azure
Technology: Microsoft Azure | Cloud Operations | Governance | FinOps
Experience: 6+ Years
Location: Remote – Trivandrum
Employment Type: Contract-to-Hire (C2H)
Work Mode: Remote
Job Description
We are looking for a Senior CloudOps Engineer with strong hands-on Microsoft Azure experience to manage cloud operations, platform reliability, security governance, and cost optimization. The role focuses on production operations, governance enforcement, security, and ensuring reliable and cost-efficient cloud infrastructure.
Key Responsibilities
- Own Azure platform reliability, availability, and operational readiness.
- Lead incident management, root cause analysis, and remediation activities.
- Implement Azure governance using Azure Policy, RBAC, PIM, naming conventions, and tagging standards.
- Drive FinOps initiatives, including resource rightsizing, reservations, savings plans, and cost optimization.
- Manage Azure Kubernetes Service (AKS), focusing on scaling, resource utilization, and operational boundaries.
- Maintain operational runbooks, SOPs, and change management processes.
- Manage Azure subscriptions, management groups, networking, identity, and access controls.
- Identify and remediate governance gaps, excessive permissions, and configuration drift.
Must-Have Skills
- 6+ years of hands-on Microsoft Azure experience with production operations ownership.
- Strong expertise in Azure infrastructure, networking, subscriptions, and management groups.
- Experience with Azure governance, Azure Policy, RBAC, and identity/access management.
- Working knowledge of Infrastructure as Code (Terraform, ARM templates, or Bicep).
- Experience in incident management, root cause analysis, and operational remediation.
- Understanding of Azure cost optimization and FinOps practices.
- Ability to enforce security, governance, and operational standards.
Good-to-Have Skills
- Hands-on experience with Azure Kubernetes Service (AKS).
- Experience establishing CloudOps processes and governance frameworks.
- Exposure to Azure Cost Management, reservations, and savings plans.
- Experience with ITIL-based IT service management.
Mandatory Certifications
Candidates must have at least 2–3 relevant certifications from the following list:
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-140)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Preferred: ITIL 4 Foundation
Important Note
This is a Cloud Operations-focused role, not a DevOps enablement or application development position. Candidates must demonstrate strong operational ownership, governance enforcement, security awareness, and cost accountability.
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About Cloud Sara Technologies
About
We are an IT solutions and staffing company established in 2011 and headquartered in Chennai. We provide enterprise software, AI solutions, and IT staffing services, with expertise across technologies such as .NET, React, Python, Java, Oracle, and SAP.
Our offerings include AI-powered solutions, ERP, HRMS, CRM, finance and inventory management systems, along with Oracle and SAP implementation and support. We also provide dedicated developer staffing and project-based technology services to clients across India and international markets.
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Senior CloudOps Engineer
Technology: Microsoft Azure | Cloud Operations | Governance | FinOps
Experience: 6+ Years
Location: Remote-Trivandrum
Contract-to-Hire (C2H)
Role Overview
We are looking for a Senior CloudOps Engineer with strong hands-on Azure experience to
drive cloud operations, platform reliability, security governance, and cost optimization. The
role focuses on operational ownership, enforcing governance standards, managing
production environments, and ensuring secure, reliable, and cost-efficient cloud operations.
Key Responsibilities
• Own Azure platform reliability, availability, and operational readiness.
• Lead incident management, root cause analysis, and remediation.
• Implement Azure governance using Azure Policy, RBAC, PIM, naming conventions, and
tagging standards.
• Drive FinOps initiatives, including resource rightsizing, reservations, savings plans, and cost
optimization.
• Manage Azure Kubernetes Service (AKS), focusing on scaling, resource utilization, and
operational boundaries.
• Maintain operational runbooks, SOPs, and change management processes.
• Manage Azure subscriptions, management groups, networking, identity, and access controls.
• Identify and remediate governance gaps, excessive permissions, and configuration drift.
Must-Have Skills
• 6+ years of hands-on Microsoft Azure experience with production operations ownership.
• Strong expertise in Azure infrastructure, networking, subscriptions, and management groups.
• Experience with Azure governance, Azure Policy, RBAC, and identity/access management.
• Working knowledge of Infrastructure as Code (Terraform, ARM, or Bicep).
• Experience in incident management, root cause analysis, and operational remediation.
• Understanding of Azure cost optimization and FinOps practices.
• Ability to enforce security, governance, and operational standards.
Good-to-Have Skills
• Hands-on experience with Azure Kubernetes Service (AKS).
• Experience establishing CloudOps processes and governance frameworks.
• Exposure to Azure cost management, reservations, and savings plans.
• Experience with ITIL-based IT service management.
Mandatory Certifications (At least 2–3 certifications required):
o Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
o Microsoft Certified: Azure Administrator Associate (AZ-104).
o Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-140).
o Microsoft Certified: Azure Fundamentals (AZ-900).
o Preferred: ITIL 4 Foundation certification.
Note: This is a Cloud Operations-focused role, not a DevOps enablement or application
development position. Candidates must demonstrate strong operational ownership,
governance enforcement, security awareness, and cost accountability.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience with Microsoft Azure, including IaaS, PaaS, networking, identity (Entra ID), and governance services.
2+ years of experience with DevOps tooling and practices, including CI/CD pipelines (Azure DevOps or GitHub Actions), Infrastructure as Code (Terraform, Bicep, or ARM), and version control (Git).
2+ years' experience in infrastructure design, platform engineering, or architecture.
Strong proficiency with automation and scripting — PowerShell, Azure CLI, Python, or Bash.
Solid understanding of containerisation (Docker) and familiarity with orchestration platforms (Azure Kubernetes Service).
Deep understanding of cloud architecture, deployment patterns, and management best practices, including the Azure Well-Architected Framework.
Experience defining standards, governance frameworks, and reference architectures for cloud platform consumption.
Strong knowledge of networking concepts, storage configurations, virtualisation technologies, and disaster recovery/backup design for hybrid environments.
Experience with Azure DevOps (Repos, Pipelines, Boards, Artifacts) or equivalent platforms.
Familiarity with identity and access management (IAM), including Entra ID, RBAC, PIM.
Strong understanding of security, compliance requirements, and IT governance frameworks (ITIL, COBIT, or similar).
Preferred
Senior Cloud Site Reliability Engineer (CSRE) – Azure
About Searce:
Searce is an AI-native, engineering-led modern technology consultancy that empowers
clients to futurify their businesses by delivering real, intelligent business outcomes. As a
trusted partner for over 3,000 clients globally, Searce specializes in cloud modernization,
data engineering, applied AI, and robust cloud platform security. Driven by a "HAPPIER"
cultural mindset and our proprietary evlos problem-solving framework, we eliminate
bureaucratic fluff to build working prototypes fast and scale enterprise production
environments intelligently. We don't just fix systems; we leverage multi-cloud technologies
to transform client operations into distinct competitive advantages.
Position Overview:
We are looking for a high-caliber Senior or Lead Cloud Site Reliability Engineer (CSRE) to
architect, secure, and stabilize next-generation hybrid and multi-cloud environments.
Operating at the intersection of infrastructure design, security compliance, and production
operations, you will serve as the technical Subject Matter Expert (SME) across GCP, Azure,
and AWS.
Whether optimizing a microservice mesh on GKE, tuning autoscaling on AKS, or driving a
massive disaster recovery drill across AWS regions, your focus will be absolute reliability. For
the Lead path, you will couple this deep engineering toolkit with stakeholder management
and mentorship to drive an elite operational culture.
Experience & Level Expectation:
Years of Experience: 3 to 10 years of intensive, hands-on production operations
experience in a dedicated DevOps, Cloud Platform Engineering, or SRE role.
Associate level (3-5 Years): Expected to show flawless execution of IaC, advanced
triaging of infrastructure failures, and ownership of the CI/CD and deployment
lifecycles.
Intermediate level (5-10 Years): Expected to take architectural ownership, serve as
primary Incident Commander for complex outages, design cross-cloud governance
frameworks, and act as a reliable bridge between technical teams and client
leadership.
Key Responsibilities & Role Expectations:
Multi-Cloud Platforms & Orchestration: Design, configure, and maintain
production-grade Kubernetes clusters across major platforms (AKS).
Manage advanced network routing, service meshes (e.g., Istio), and multi-tenant
isolation.
Infrastructure as Code (IaC) & GitOps: Build declarative, enterprise-grade, reusable
infrastructure components using Terraform or Crossplane. Standardize automated
environment provisioning to eliminate configuration drift across multi-branch
environments.
Incident Management & Reliability (SRE): Own and optimize the production on-call
rotation. Lead rapid mitigation strategies for Sev-1/Sev-2 system outages, reducing
Mean Time to Recovery (MTTR) through centralized log and metric correlation.
Root Cause Analysis (RCA): Facilitate rigorous, blameless post-incident reviews to
identify core architectural vulnerabilities and establish long-term fixes preventing
recurrence.
Lifecycle, Patching & Upgrades: Plan and execute zero-downtime cluster upgrades,
operating system patching strategies (Linux/Windows), database lifecycle updates,
and multi-region Disaster Recovery (DR) failover drills.
Core Core Operations & Legacy Integration: Manage enterprise-level hybrid
networking architecture (VPCs, Firewalls, Load Balancers, DNS routing, and DHCP
configurations) while effectively connecting cloud native services to legacy
infrastructures like Active Directory.
Security & Governance: Embed Zero Trust policies, secure secrets management
(Secrets Manager/Key Vault), and continuous vulnerability patching into the
automated SDLC pipeline.
Required Technical Skills:
- Microsoft Azure: Azure Virtual Machines, Virtual Networks, Azure Active Directory, Azure Update Management.
- Containers & Orchestration
- Production-level management of GKE, AKS, and EKS.
- Advanced mastery of Docker, Helm, Kubernetes StatefulSets, Pod Disruption
Tasks & Responsibilities: (Major task and role person will have to perform – list all the relevant points)
Together with the Business Cloud Services team, you will design, deploy, and operate a cloud‑native Kubernetes PaaS platform on Azure, ensuring high availability, security, and operational excellence.
Your main duties include:
· Drive cloud‑native automation and self‑service capabilities, ensuring platform security, availability, and disaster recovery readiness
· Design, operate, and continuously improve Kubernetes clusters and PaaS environments on Azure / AKS
· Collaborate closely with development teams on deployment strategies, operational requirements, and platform integration
· Review and maintain infrastructure‑as‑code configurations, CI/CD pipelines, and cloud‑native deployments
· Build and maintain CI/CD pipelines using Azure DevOps
· Implement and operate infrastructure‑as‑code solutions using Terraform, Helm, and Ansible
· Manage containerized workloads and orchestration across cloud‑native environments
· Set up, operate, and enhance monitoring, logging, and alerting stacks using tools such as Prometheus and Grafana
· Coordinate with support teams on platform incidents, escalations, and post‑incident analysis
· Contribute to incident response, continuous improvement, and operational stability
· Support the development and refinement of DevOps practices, runbooks, and operational standards
· Actively contributes to improving developer experience and platform reliability
Education & Trainings + Certifications: (Basic & Professional)
· Bachelor’s degree (Preferably engineering graduate)
· Azure Solutions Architect Expert Certification is a plus.
· (optional) ITIL Foundation
Technical know-how: (Mention the technology on which person must be experienced)
Mandatory
o Bachelor’s degree in computer science, Information Systems, or a related field
o 5+ years of relevant professional experience in DevOps, Cloud Engineering, or Platform Engineering roles
o Strong Linux system administration skills for operating production‑grade cloud‑native platforms
o Proven experience with Microsoft Azure, including AKS and Azure DevOps tooling
o Strong expertise in Kubernetes, including cluster operations, RBAC, networking, and storage
o Hands‑on experience with container technologies such as Docker and container registries
o Proficiency with Terraform, Helm, Ansible, and PowerShell
o Experience building and operating CI/CD pipelines using Azure DevOps or equivalent tools
o Cloud‑native monitoring and observability experience using Prometheus, Grafana, and alerting pipelines
o Solid understanding of security and compliance requirements such as PCI DSS and SOC2
o Scripting skills for automation and tooling (Bash, Python, PowerShell)
o Practical experience using Git for version control
o Excellent communication skills in English (Spanish is a plus)
o Automation‑first mindset and strong collaboration skills within Agile teams
Good to know
Principles of Agile Software Development.
· GitHub Actions, GitLab CI, Jenkins, Azure DevOps
· Containers: Docker, Kubernetes (EKS / AKS / GKE)
· Configuration Management: Ansible
Experience: 4+ Years
Job Title: DevOps Engineer / Cloud Engineer
Job Summary
We are looking for an experienced DevOps & Cloud Engineer with 4+ years of experience in cloud infrastructure management, Kubernetes administration, CI/CD pipeline automation, and containerization. The ideal candidate should have hands-on experience with Azure cloud services, Azure Kubernetes Service (AKS), Azure DevOps, Jenkins, Docker, Terraform, and infrastructure automation.
The candidate will be responsible for managing cloud environments, automating application deployments, maintaining Kubernetes clusters, monitoring system performance, and ensuring the reliability, scalability, security, and availability of applications across development, testing, and production environments.
Key Responsibilities
- Design, deploy, and manage cloud infrastructure using Microsoft Azure services, including Virtual Machines, Virtual Networks, Storage Accounts, Load Balancers, Key Vaults, and Resource Groups.
- Manage and administer Azure Kubernetes Service (AKS), Azure Arc-enabled Kubernetes, and Kubernetes clusters.
- Develop, configure, and maintain CI/CD pipelines using Azure DevOps and Jenkins for automated application builds, testing, and deployments.
- Containerize applications using Docker and deploy microservices-based applications on Kubernetes.
- Manage Kubernetes resources, including Pods, Deployments, StatefulSets, Services, Ingress, ConfigMaps, Secrets, and Namespaces.
- Automate infrastructure provisioning and configuration management using Terraform, Ansible, and Infrastructure as Code (IaC) practices.
- Implement Kubernetes networking, load balancing, Role-Based Access Control (RBAC), autoscaling, and resource optimization.
- Monitor infrastructure and application performance using Prometheus and Grafana.
- Troubleshoot application, deployment, networking, container, and infrastructure-related issues and perform root cause analysis.
- Implement disaster recovery procedures, backup validation, failover testing, patch management, and environment upgrades.
- Manage source code repositories, branching strategies, pull requests, code merges, and version control using Git, GitHub, and Azure Repos.
- Maintain cloud infrastructure security, compliance, governance, high availability, and operational reliability.
- Collaborate with development, infrastructure, and security teams to implement DevOps best practices and improve deployment efficiency.
Mandatory Technical Skills
- Cloud Platforms: Microsoft Azure, Azure Virtual Machines, Virtual Networks, Storage Accounts, Load Balancers, Key Vaults.
- Containerization & Orchestration: Docker, Kubernetes, Azure Kubernetes Service (AKS).
- CI/CD & Automation: Azure DevOps, Jenkins, CI/CD pipeline development and maintenance.
- Infrastructure as Code: Terraform; exposure to Ansible and automated configuration management.
- Monitoring & Version Control: Prometheus, Grafana, Git, GitHub, Azure Repos.
Preferred Skills
- Azure Arc-enabled Kubernetes.
- VMware Tanzu Kubernetes Grid (TKG).
- Kubernetes Service Mesh, Ingress Controllers, and Horizontal Pod Autoscaling (HPA).
- RHEL Linux administration and Shell Scripting.
- Groovy scripting and SQL fundamentals.
- Disaster recovery, incident management, and production support.
- Experience supporting microservices architectures and application migration activities.
Qualifications
- Bachelor’s degree in Engineering (B.E.) or an equivalent qualification.
- 4+ years of experience in DevOps engineering, cloud infrastructure, Kubernetes administration, and deployment automation.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams and manage infrastructure-related incidents.
Key Deliverables
- Reliable, scalable, and secure cloud infrastructure.
- Automated and efficient CI/CD pipelines.
- Stable Kubernetes clusters and containerized application deployments.
- Reduced infrastructure provisioning and deployment time through automation.
- Effective monitoring, incident resolution, and disaster recovery readiness.
- Strong hands-on experience in Microsoft Azure Cloud.
- Good understanding of Azure services such as Compute, Storage, Event Hub, Event Subscription, Storage Queue, and PaaS services.
- Basic understanding of Azure AI Foundry and AI-related Azure service setup.
- Good Azure networking basics: VNet, subnet, routing, and basic troubleshooting.
- Strong knowledge of Terraform, especially:
- Terraform state
- plan / apply
- troubleshooting failures
- migration risks
- Terraform Enterprise concepts
- Strong Python coding capability, not just basic scripting.
- Experience using Python for API integration, automation, JSON/YAML handling, and internal tooling.
- Good understanding of CI/CD pipelines.
- Ability to troubleshoot pipeline failures.
- Comfortable with YAML and JSON.
- Ability to troubleshoot Azure infrastructure/platform issues.
- Ability to collect logs/evidence and coordinate with network/app/Microsoft support teams.
- Basic awareness of agentic AI / LLM concepts.
- Awareness of security and cost best practices.
Good to Have Skills
- Hands-on experience with Harness.
- Hands-on experience with Terraform Enterprise.
- Exposure to LangGraph / LangChain.
- Exposure to agentic AI workflows or skill creation.
- Exposure to Claude or enterprise LLM integrations.
- Knowledge of Azure ML Workspace, model registry, and managed endpoints.
- MLOps / LLMOps knowledge.
- FinOps / Azure cost optimization experience.
- Azure certifications: AZ-104, AZ-305, AZ-400, AZ-500.
Screening Priority:
Azure Cloud + Terraform + Python Coding + CI/CD Troubleshooting + YAML/JSON + Basic Agentic AI Awareness
AWS / Kubernetes / OpenShift / Linux –
Location: Bangalore
Experience: 7–10 Years
Mandatory Skills:
- Strong hands-on experience with AWS
- Experience in Kubernetes & OpenShift
- Strong knowledge of Linux administration
- Experience with Docker & containerization
- Knowledge of CI/CD pipelines and DevOps practices
- Troubleshooting, monitoring, and deployment experience
Role: Cloud/DevOps Engineer – AWS, Kubernetes & OpenShift

Position Summary
We are seeking a hands-on Mid-Level Azure Cloud Engineer to manage, maintain, and optimize
our Microsoft Azure environment. The ideal candidate has strong experience across Azure
infrastructure, networking, security, identity, automation, and cloud operations, and can
independently support day-to-day cloud administration and deployments.
Responsibilities
Manage and maintain Azure infrastructure, including virtual networks, virtual machines,
storage, Azure SQL, App Services, Key Vault, and Azure Functions.
Administer Microsoft Entra ID (Azure AD), RBAC, Conditional Access, and
identity/security policies.
Monitor cloud health, performance, costs, and security using Azure Monitor, Log
Analytics, and Microsoft Defender.
Implement and maintain Infrastructure as Code (Terraform, Bicep, or ARM templates).
Support CI/CD pipelines using Azure DevOps and Git.
Configure backups, disaster recovery, high availability, and business continuity solutions.
Troubleshoot Azure networking, application, and infrastructure issues.
Work closely with development, security, and infrastructure teams to ensure reliable
cloud operations.
Qualifications
4–7 years of Azure cloud engineering experience.
Strong hands-on experience with Azure networking, compute, storage, App Services,
Azure SQL, Key Vault, and Azure Monitor.
Experience with Microsoft Entra ID (Azure AD), RBAC, MFA, Conditional Access, and
identity management.
Experience with Azure DevOps, Git, CI/CD, PowerShell, and Infrastructure as Code
(Terraform, Bicep, or ARM).
Knowledge of cloud security, governance, backup, disaster recovery, and cost
optimization.
Strong troubleshooting, documentation, and communication skills.
Experience supporting production cloud environments in an enterprise setting.
Preferred Skills
Experience with Kubernetes (AKS), Docker, Azure API Management, Azure Front Door,
and Microsoft Defender for Cloud.
Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305) certification
preferred.
Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Are you passionate about Linux, Docker, Kubernetes, and Cloud Infrastructure Support? Join a dynamic technology team where you’ll lead container infrastructure support, troubleshoot critical production issues, and drive operational excellence.
🔹 Key Responsibilities & Requirements
·7+ years’ experience in Linux, Kubernetes (AKS/EKS), AWS cloud, and Web server support experience including Docker & container experience
· Should have solid understanding of cloud architecture (AWS and Azure) and components & native services.
·Solid work experience on any incident management, problem management, change management tool
·Good experience in Load Balancing technology primarily distributed F5.
·Good experience in release management tools like Ansible and Github
· Procurement/conversion/renewal/application of SSL certificates in PFX, CRT, JKS formats etc.
· Knowledge of Web Hosting n-tier infrastructures, specifically Firewalls, hardware load-balancers, SSL offloading, etc.
·Strong verbal and written communication skills
·Strong delivery focus with ability to multi-task and work on various projects concurrently, meeting client expectations and deadlines
·Strong motivation and ability to work in a fast paced, team-oriented environment
·Well balanced technical, client service and client management skills
·Sound experience in monitoring and observability tools such as Datadog
·Work on rotational shift and be on call providing global hours support, including weekends.
What you need to have:
Participate in providing 24X7 support in OSS2 supporting RHEL Linux and Docker/Containers infrastructure
Leading the technical docker team in the implementation and support of business applications that are hosted on Kubernetes (EKS and AKS).
Liaise with technical stakeholders such as architects and developers, in the infrastructure implementation and support. Developing and reviewing the technical operations standards and guidance.
Support operational excellence by identifying ongoing operational issues, root-cause analyses on outages and identifying the relevant remediation plans to strategically address them.
Willingness to work on weekends and on rotational shifts.
What makes you stand out?
Experience of any incident management and change management tool like ServiceNow.
Experience with Kubernetes (EKS and AKS), Github and Github actions.
Experience with APIGEE X or API Gateway is an advantage but not mandatory
Key Responsibilities
Azure Infrastructure: Deploy, configure, and manage Azure IaaS and PaaS services, including Virtual Machines, Virtual Networks, Network Security Groups, Azure Firewall, VPN/ExpressRoute gateways, storage, App Services, and Azure SQL.
Azure Landing Zones: Implement and maintain landing zones aligned with the Microsoft Cloud Adoption Framework, including management groups, subscriptions, RBAC, Azure Policy, and resource tagging.
Cloud Migration: Execute on-premises-to-Azure migrations using Azure Migrate, Azure Site Recovery (ASR), and database migration tools.
Identity and Access Management: Manage Microsoft Entra ID integrations, Entra Connect, Conditional Access, Privileged Identity Management (PIM), and managed identities.
Backup and Disaster Recovery: Configure and manage Azure Backup, Azure Site Recovery, monitoring, and disaster recovery solutions.
L2 Support and Incident Management: Resolve infrastructure incidents and service requests within agreed SLAs, perform root-cause analysis, and escalate complex issues to L3 teams with detailed diagnostics.
Cloud Security: Apply security baselines using Microsoft Defender for Cloud and implement secure-score recommendations.
Automation and Infrastructure as Code: Automate routine tasks using PowerShell and Azure CLI, and work with ARM templates, Bicep, or Terraform.
Cost Optimization: Monitor Azure consumption, optimize resource utilization, and prepare monthly cloud usage and cost reports.
Technical Documentation: Prepare low-level designs, operational runbooks, as-built documentation, and project handover documents.
Presales Support: Assist with effort estimation, technical solution inputs, and proof-of-concept implementations.
Required Skills and Qualifications
3–5 years of hands-on experience in Microsoft Azure infrastructure.
At least 2 years of experience in customer-facing consulting or managed services environments.
Strong working knowledge of Azure networking, compute, storage, and identity services.
Practical experience delivering at least one end-to-end Azure migration or landing zone deployment.
Good understanding of Windows Server, Active Directory, DNS, and DHCP.
Hands-on scripting experience with PowerShell.
Working knowledge of Bicep, ARM templates, or Terraform.
Familiarity with ITIL processes and ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms.
Strong written and verbal English communication skills, with the ability to interact with customer IT teams.
Certifications
Mandatory
Microsoft Certified: Azure Administrator Associate (AZ-104).
Preferred
Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
Microsoft Certified: Azure Security Engineer Associate (AZ-500).
Microsoft Certified: Azure Network Engineer Associate (AZ-700).
Good to Have
Experience with Azure Virtual Desktop deployment and image management.
Exposure to Microsoft Sentinel or Microsoft Defender XDR.
Experience supporting UAE government or semi-government customers.
Arabic language proficiency.
Candidate Requirements
Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.
Available to join immediately or within 15 days.
A valid UAE driving licence is preferred for customer site visits.
Willing to work at customer premises and support occasional after-hours change windows








