Key Account manager

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.

Job Description

Responsibilities

Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique

Responsibilities

MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

Why you will love Tranzact

Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us

🛎 CTC:

₹8,00,000 to ₹10,00,000

🚊 Location:

Mumbai (On-site)

👴 Experience:

2-6 Years

🔍 Notice Period:

Upto 30 Days

🔑

Sample CVs

✅ Must Have

MBA graduates preferred 2+ years of relevant experience as a business development executive

Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people

Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively

Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

👍 Good to Have

Zendesk and Fresh Desk experience

Product/SAAS/SME/SMB sales Background

🎯 Target Companies

Ok Credit

Khatabook

Testbook

Pagarbook

Flowbiz

Shiprocket

LendingKart

Razorpay

Paytm

Coverfox

Upgrad

Cleartax

Small Case

Udaan

Moglix

Dukaan

Dream 11

❌ Strictly Avoid

Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.

30+ days of the notice period.

Don't consider the candidates from Byju's or Whitehat Junior.

Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies

Additional Hacks

There will be 5 rounds of interviews for this role

Client Screening

Aptitude

Discussion with the department head

Problem-solving round

Fitment discussion with the CEO

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

Title: Business Analyst

Reporting to : Project Manager

Work Location: Coimbatore, TN

Summary: 

As a Business Analyst, he/she will be working as a member of product development team who analyzes the business domain, documents its processes and systems, outlines business requirements, and matches a software business model with the software being built. You will be bridging the gap between stakeholders and the development team, interpreting business requirements into understandable development tasks to match a final software product with the expected business value.

Responsibilities:

1.Researching business problems and clarifying business ideas

2.Deciding on the expected business value

3.Drafting non-functional requirements

4.Preparing functional requirements

5.Formulating the main backlog

6.Handling Deliverables

7.Handling Elaboration phase

8.Involved in Story mapping, establishing acceptance criteria, prioritizing backlog items during solution design phase

9.In development phase, will be involved in setting up preparation activities, planning and tracking the development process and activities

10.Gathering and processing feedback from customer and users, formulating the next backlog during maintenance phase

11.Validating requirements and standardizing the software development process

Qualification:

1.Any UG or PG degree preferably a technical degree

2.Minimum 4 (four) years of relevant work experience as a Business Analyst in a software development environment

3.Should be an analytical thinker, strong decision-maker, problem-solver, documentation and visualization master

4.Should possess expert knowledge and experience in Project management tools, documentation tools and modeling tools

• 5-6 years of proven excellence in IT- Business Development or inside sales.
• Mandate experience in Appointment setting.
• Must have B2B sales experience.
• Shift timings- 5:30pm to 2;30 am IST(8:00 am to 5:00 pm US-EST)
• 6:30 pm to 3:30 am IST ( 9:00am to 6:00pm US- EST)
• Tool Handling - LinkedIn Sales Navigator, Hubspot, Salesforce, Outreach etc

• Location - Remote (PAN INDIA)

Position: BDE- IT Hardware Sales

Qualification: BE, MBA- Marketing 
Good knowledge of IT Hardware Sales and can deal in Laptop, Desktop, CCTV, Printer, etc.
Experience: 1-3 year
Salary: 18k to 25k pm
Location: Bhopal
Skills: IT Skills, Communication (Hindi/English)
Visit us: www.daffodilglobal.com

Job Type: Full-time

Salary: ₹18,000.00 to ₹25,000.00 /month