Junior QA Engineer

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

About us: EITACIES Inc is a Product Development and IT Services company, providing pioneer services in Digital transformation, Cloud & Cyber security, DevSecops, AI & ML, Business Intelligence and Enterprise Integration. We have been supporting multiple bay area start-ups and Fortune 500 companies in different industry verticals since 2008.  For more information please visit www.eitacies.com

We are looking for a Automation Software Engineer to join the core team that is building our latest cloud security product - Prisma SaaS. This fast-growing cloud service provides next- generation security for enterprise SaaS applications such as Box, Dropbox, GitHub, Google Apps, Slack, Salesforce and many more. Prisma SaaS enables organizations to store terabytes of sensitive data in these applications while preventing any security threats to their cloud. This role will also give you a unique opportunity to collaborate with many of our supported SaaS vendors and build skills to influence every aspect of delivering an enterprise-class cloud security service.

Bring your backend java cloud engineering skills to work on the latest cloud software/web applications. Help us deploy and scale the next generation of cloud security utilizing big data. Keys to Success: Experience building Micro Service, REST API, Big Query, Elastic-search, and AWS SQS.

With a great fit having:

● Strong expertise with React

● Strong expertise with RSpec

● Strong experience with Python

● Experience in End to End Testing automation for UI

● Experience in Unit/Integration testing of APIs

● Strong expertise with MongoDB and ElasticSearch

● Working knowledge of Docker

● Strong experience with open source tooling

● Bachelor’s Degree and/or equivalent relevant experience in a technical field

Your Impact:

• Responsible for complete software development process including End-to-End Automation for UI
• Write clean, testable, readable, scalable and maintainable code that scales and performs well for thousands of customers.
• Participate actively and contribute to design and development discussions.
• Develop proven understanding and be able to explain advanced Cloud Computing and Cloud Security concepts to others

Your Experience:

● Strong expertise in latest UI technology

● Strong Experience in Python

● Collaborate with UX/UI designers and product designers to build user-friendly, immersive, reactive applications

● 5+ years of software data integration experience.

● 5+ years of Javascript, HTML, and CSS.

● 5+ Working knowledge of React, Angular or an equivalent MVC framework.

● 5+ Experience with the API toolset: REST, HTTP, GraphQL, JSON, XML, Postman, etc.

● Experience in SQL, MongoDB, ElasticSearch.

● Experience with Git, Continuous Integration, and Continuous Delivery mechanisms

● Experience with RSpec.

● Big Plus if you have CASB or general SaaS application experience.

● Big plus if you have experience with Data Security application.

The notice period is 30 days or less.

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

Responsibilities:-

-Work with the team to develop world-class tools through practical development and collaboration with the open source Go community

-Interact with internal and external developers and communities

-Work with the toolchain team and other engineering teams as well as the community on senior-level feature contributions to Golang, related compiler bug fixes, efficiency improvements, and optimisations, and some light packaging work where needed

-Accept, analyze, and respond to bug reports against tools packages in your area of responsibility

-Plan and track development and periodically report progress to team management.

-  Own the product development from scratch.

- Architect scalable, distributed and large-scale web and mobile solutions from scratch.

- Code for fresh development and to troubleshoot and resolve issues.

- Writing reusable, testable, and efficient code.

- Creating database schemas that represent and support business processes.

- Design and implementation of low-latency, high-availability, and performant applications.

- Able to learn & implement new technology/framework/library at God Speed.

- Customer-focused, react well to changes, work with teams and be able to multitask.

- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development. 

Desired Candidate Profile:-

- 1+ years of experience in open source compiler or tools development

- 1+ years of experience with the Go language, runtime and tools

- Experience with or exposure to the Linux kernel is helpful

- Bachelor's degree or higher in computer science, computer engineering, or a technology-related discipline

The following requirements are a plus:

-Experience with C/C++ toolchains and debuggers

-Advanced knowledge of Go language, compiler, library, runtime, and debug internals

-Practical experience developing Go tools for enterprise use

-Direct experience with Go tools community participation

-Knowledge of and experience with system tools internals (e.g. compilers, debug formats)

-Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.

-Implementing automated testing platforms and unit tests.

-Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.

-Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

Company Name: Petpooja (www.petpooja.com)

Designation: Sr. Software Developer (Depends on Experience)

Experience: 1 to 5 Years

Job Location: Hybrid

We are looking for an Android Developer to join our team of developers! We want a developer that possesses a passion for pushing mobile technologies to the limits.

Job responsibilities:

• Design and develop high-volume, low-latency applications, delivering high-availability and performance
• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.
• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.

About NetElixir: 

NetElixir is a global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.

With offices in the US and India, NetElixir works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.

Role: React JS

Experience: 2 -5 Years

Company Website: http://www.netelixir.com/">www.netelixir.com 

Job Description:

To be part of Netelixir's Engineering Development Team in Digital Marketing, Consumer Insights, Analytics and Ecommerce Domains which caters to about 100 Ecommerce clients in USA & European Geographies

• Should have implemented at least 2-3 projects using React Interface (ReactJS, React Native).
• Experience with standard libraries for routing, state managers like Redux, knowledge of ES6 and Lodash.
• Familiarity with one of the design systems such as Material UI.
• Strong hands on exposure to convert visual designs to React based web interfaces
• Integration of the React with backend services.
• Exposure to building and integration of web interface with the backend service APIs implemented on Restful, SOAP etc.
• Proficiency in one or more of Java, Tomcat, MySql, MongoDB, Python, Angular, Bootstrap, JQuery, JS Frameworks, JSP, HTML5 CSS Frameworks will be added advantage. 

• Expertise in React tools including React.js, Webpack, Babel, Redux/Flux, React router.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Practised in any one CSS frameworks like material UI, Semantic UI, Bootstrap, ANT design.
• Experient working on web API like RESTful Web services, • Proficiency in using Graphql, WebSocket, webhooks.
• Should be able to design and build modern user interfaces to enhance application performance.
• Hands-on experience in browser-based debugging, performance testing software and deployment, with an attention to detail that supports the software development cycle.
• Experience with automated testing suites, like Jest or Mocha
• Experience in an Agile environment

We are looking for a copywriter that can deliver words and meaning to advertising visuals. Shall be responsible for writing compelling marketing and promotion materials for different verticals of industries. 

•  Coordinate with the account managers to discuss the brand requirements.
•  Write sellable copy for a variety of media including social, print, video, and online
•  Brainstorming visual and copy ideas with the creative team.
•  Get a detailed brief to interpret the client’s needs and develop a creative concept that suits their purpose.
•  Creating drafts of creative concepts with the briefs available and through data research.
•  Presenting final output of creative concepts to the account managers.
•  Working as a part of a team with account leads, designers and technical dept.
•  Stay current on trends and competitors within the editorial sphere

Backend Developer

Role : Backend Developer

Department : Technology Team

Experience : 2 - 3 Years of working experience in Backend

Experience in a related position from Gaming Industry would be preferred 

Location : South Delhi; 5 Day Working

Qualification : Bachelor’s degree in Technology

Major Skills : Java, NodeJs, Microservices, Data Structures, etc

Ideal Candidate Requirements :

• Experience in development of Java and NodeJs based applications.
• Experience in building microservices from scratch to production level.
• Strong experience in Core Java and MultiThreading
• Good Knowledge of Data Structures
• Worked on Oracle, REDIS and DYNOMITE
• Good Knowledge of Telecom Protocol SIP

Ideal Candidate Skills Requirements :-

• Distributed systems - Microservices - Algorithm design, System Design
• Performance Engineering, Scalability and Architecture
• Gaming Models, Matching and Allocation Algorithms
• Spring Boot, Hibernate, Java reactive, JPA 
• Relational Databases - MSSQL,
• Design Patterns : MVC, Singleton, Adapter, Factory, Builder, Strategy
• Messaging Queues - Apache Kafka
• Cache - Redis
• Search - Elastic Search
• Java
• NoSQL - Mongo, Cassandra 
• Jenkins, GIT, BitBucket, JIRA