Junior Process Associate at KGiS · Bengaluru (Bangalore) · 0 - 1 years · ₹3L - ₹3.3L / yr · Posted 8 Jun 2026

Job Title: International Voice Process Executive
Location: Bangalore
Experience: Freshers / Experienced
Employment Type: Full-Time
Job Description:
We are looking for enthusiastic and customer-focused candidates for the International Voice Process role. The candidate will be responsible for handling customer queries and providing support to international clients through voice calls.
Key Responsibilities:
- Handle inbound and outbound calls professionally.
- Resolve customer queries and complaints effectively.
- Provide accurate information regarding products and services.
- Maintain excellent communication and customer service standards.
- Meet quality and productivity targets.
- Document customer interactions in the system.
Required Skills:
- Excellent verbal communication skills in English.
- Good listening and interpersonal skills.
- Ability to work in rotational shifts/night shifts.
- Basic computer knowledge.
- Strong problem-solving abilities.
- Ability to handle customers professionally.
Eligibility:
- Freshers and experienced candidates can apply.
- Minimum qualification: PUC / Any Degree.
- Immediate joiners preferred.
Salary:
3.3 LPA + Incentives
Benefits:
- Cab facility (if applicable)
- Incentives and performance bonuses
- Training provided
- Career growth opportunities
- Friendly work environment

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Location- Delhi
Job type: Full time, On site
About Us: TIMBLE is leading Authentication Company, delivering cutting edge technology and alternate data analysis for Identity management, Onboarding & Verification and Business Intelligence. We provide solutions across three verticals
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2. KYC and background check Solutions
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· Engineering Leadership: Lead the development of our core AI products, including Bank Statement Analyzers, Face Match technology, and Electronic Residence Physical Verification (ERPV).
· AI/ML Architecture: Design and deploy AI/ML-driven systems for document intelligence, fraud detection, and automation to enhance real-time intelligence.
· Delivery Ownership: Take end-to-end ownership of features and ensure timely delivery in high-stakes production environments.
· System Design & Scalability: Design and optimize high-throughput, low-latency API systems capable of handling real-world production loads across our 30+ high-quality APIs.
· Hands-on Contribution: Remain hands-on with code when required, especially for critical modules, core architecture decisions, and troubleshooting.
· Practical AI Application: Work on integrating and scaling AI/ML components in production. You must have the ability to apply complex AI solutions to solve real-world business problems.
· Technical Strategy & InfoSec: Oversee Information Security protocols to protect proprietary financial data. Lead IP-related technical work, including patent-pending research for our authentication engines.
· Mentorship: Act as the technical North Star for SDE-1 and SDE-2 engineers, instilling a culture of clean code, scalability, and cloud economics.
What We’re Looking For
· Technical Expertise: Strong backend engineering expertise (Python or similar), with experience in building and maintaining scalable systems. Exposure to ML frameworks (TensorFlow/PyTorch) is a plus.
· Domain Knowledge: Previous experience in Fintech, Cybersecurity, or BFSI tech stacks is highly preferred.
· Infrastructure Skills: Solid experience with cloud infrastructure (AWS/GCP/Azure) and maintaining high availability.
· Vision: The ability to translate complex fraud patterns into automated, executable code and a passion for "efficiency by design."
Learn more about us at: https://timbleglance.com
Senior Platform & Site Reliability Engineer
Location: Remote Employment Type: Contract
The Role
This role carries full architectural and operational ownership of the platform layer across a growing SaaS portfolio. The Cloud Architect owns AWS infrastructure standards — VPCs, account structures, networking, and compute design. Everything outside that lane is yours: the CI/CD platform, the observability and reliability stack, the event streaming infrastructure, the deployment pipelines, and the incident engineering model.
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This is an AI-native engineering organisation. Where it is practical and safe to do so, you are expected to use automation and AI-assisted tooling to reduce toil — in CI/CD triage, infrastructure provisioning, observability workflows, and acquisition onboarding. The expectation is not to replace engineering judgement with automation, but to free it up for the problems that genuinely require it.
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The portfolio consists of 20+ live, enterprise-grade SaaS solutions running concurrently. Each product serves enterprise customers and processes millions to billions of real-time requests. The architecture is serious: event streaming for real-time data pipelines, batch processing workloads running alongside live transaction flows, and multi-tenant enterprise-grade reliability expectations across every product.
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Platform Architecture
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- Terraform IaC for all infrastructure — nothing provisioned manually, everything versioned and reviewed
- Self-service developer platform so product teams ship without waiting on platform
Event Streaming & Pipeline Infrastructure
- Own the event streaming architecture, operational standards, and health monitoring across all products using real-time pipelines
- Design and maintain batch processing infrastructure alongside live event flows
- Ensure pipeline reliability, throughput, and cost are actively managed at scale
CI/CD & Deployment
- Build and maintain CI/CD pipelines (GitHub Actions) across all portfolio products
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Observability & Reliability
- Own the full observability stack: Grafana, Prometheus, and Loki across all products
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- Build alerting that correlates signals and surfaces diagnostic context alongside notifications — so on-call engineers arrive at an incident with hypotheses, not a blank screen
- Incident response: on-call design, escalation playbooks, post-mortem facilitation
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Acquisition Onboarding
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Area Stack / Standard IaC Terraform OSS / OpenTofu CI/CD GitHub Actions Event Streaming Architecture and tooling chosen for the workload Observability Grafana, Prometheus, Loki Log Management AWS CloudWatch, Grafana Loki Incident Management OpsGenie (startup tier) or Better Uptime Secrets AWS Secrets Manager / HashiCorp Vault OSS Containers ECS (default), EKS only where justified Cost Monitoring AWS Cost Explorer with custom dashboards What We’re Looking For
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The platform function is being built from the ground up. You will have architectural ownership of the entire non-AWS platform layer across a growing portfolio of enterprise SaaS products, with the freedom — and responsibility — to build the reliability and delivery culture of the organisation.
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Job Description
Role Overview:
We're looking for a passionate DevOps engineer with a minimum of 10 years’ experience across all levels, who will work closely with the development teams in Agile setup to continuously improve, support, secure, and operate our production and test environments. We believe in automating our infrastructure as much as possible and pursuing challenging problems in a sustainable and repeatable way.
Our Toolchain
- Ansible, Docker, Kubernetes, Terraform, Gitlab, Jenkins, Fastlane, New Relic, Datadog, SonarQube, IaC
- Apache, Nginx, Linux, Ubuntu, Microservices, Python, Shell, Bash, Helm
- Selenium, Jmeter, Slack, Jira, SAST, OSSEC, OWASP
- Node.JS, PHP, Golang, MySQL, MongoDB, Firebase, Redis, Elastic search,
- VPC, API Gateway, Cognito, DocumentDB, ECS, Lambda, Route53, ACM, S3, EC2, IAM
You'll need:
- Production experience with distributed/scalable systems consisting of multiple microservices and/or high-traffic web applications
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- Extensive knowledge of the Linux operating system
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- Knowledge of IP networking, DNS, load balancing, and firewalling
Bonus points, if you have:
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- Experience in analysis of application and database performance monitoring tools (Newrelic, datalog, cluster control, etc..)
- Experience with SQL databases like MySQL, NoSQL, Realtime database stores like Redis, or anything in between.
- Experience being part of the engineering team that built the platform.
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Interview Process:
The entire interview process would take approximately 10 Days.
- HR Screening Call (15 minutes)
- Technical Interview Round Level 1 (30 Minutes)
- Technical Interview Round Level 2 (60 minutes)
- Final Interview Round (60 minutes)
- Offer
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Skills
AWS, Terraform, KUBERNETES, GITHUB, APACHE, BASH, DOCKER, ANSIBLE, GIT, Microservices, UBUNTU, GITLAB, CI/CD, APACHE SERVER, NGINX, NODEJS
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