Junior Accounts Executive - Immediate joiners - Thane

As a Senior Security Operations Engineer, you will be an integral part of Qualys SOC (Security Operation Center) and CSIRT (Cyber Security Incident Response Team) contributing to the day-to-day activities aimed at governing entire incident management lifecycle from incident monitoring, triaging, analyzing, and responding to security incidents. This role requires a solid understanding of security technologies, incident triage/investigation & incident response, and a proactive approach to identifying and mitigating potential threats. You will leverage advanced cybersecurity tools and techniques to monitor and secure Qualys infrastructure/systems, Qualys Cloud Platforms, respond to alerts, investigate potential threats, and proactively work for mitigation of identified cyber threats/incidents. At the same time, you will be responsible for providing expert guidance to other SOC engineers in the team and working closely with SOC/CSIRT leadership to improve the organization’s security posture.

Company Description

CorpCare is India’s first all-in-one corporate funds and assets management platform based in Mumbai. We offer a single window solution for corporates, family offices, and HNIs to formulate and manage treasury management policies. Our portfolio management system provide assistance in conducting reviews with investment committees and the board. 

Role Description 

• Role- Python Developer 
• CTC- Upto 12 LPA 

This is a full-time on-site role for a Python Developer located in Mumbai. The Python Developer will be responsible for back-end web development, software development, object-oriented programming (OOP), programming, and databases. The Python Developer will also be responsible for performing system analysis and creating robust and scalable software solutions. 

Qualifications 

• 2+ years of work experience with Python (Programming Language)
• Expertise in Back-End Web Development • Proficiency in Software Development specially in Django framework, Fast API, Rest APIs, AWS
• Experience in Programming and Databases
• Understanding of Agile development methodologies 
• Excellent problem-solving and analytical skills
• Ability to work in a team environment
• Bachelor's or Master's degree in Computer Science or relevant field
• Relevant certifications in Python and related frameworks are preferred

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

• As a lead engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members.
• Participate in code reviews, app architecture, and design discussions.
• Ensuring timely delivery of all product deliverables.
• Be the go-to person for the team for guidance and troubleshooting. 
• Mentoring junior developers and set best practices for coding, reviews, etc.
• Ensuring performance and scalability in all new product features being developed. 

• Overall of 5+ years of expertise in at least one dynamic programming language like Python and one MVC web framework, preferably Django.
• Experience in at least one frontend framework, preferably React.js
• Expertise in database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in all common AWS cloud technologies, knowledge of CI/CD tools, and workflows.

We are seeking a highly skilled and motivated Full Stack Developer to join our development team. You will be responsible for designing, developing, and maintaining web applications from concept to deployment. The ideal candidate possesses a strong understanding of both front-end and back-end technologies, and thrives in a collaborative, fast-paced environment.

Responsibilities

• Full Stack Development: Design, develop, and implement new features and functionalities for our web applications across the entire technology stack.
• Front-end Development: Build user-friendly and responsive interfaces using modern front-end frameworks and libraries (e.g., React, Angular, Vue.js).
• Back-end Development: Develop robust and scalable server-side logic using appropriate back-end technologies (e.g., Node.js, Python, Java, Ruby).
• Database Management: Design and manage databases, ensuring data integrity and efficiency.
• API Integration: Integrate with third-party APIs and services to enhance application functionality.
• Testing and Debugging: Write and execute unit tests and integration tests, and effectively identify and resolve bugs.
• Collaboration: Work closely with product managers, designers, and other developers to understand requirements and deliver high-quality solutions.
• Performance Optimization: Continuously improve application performance and scalability.
• Stay Current: Keep abreast of emerging technologies and industry best practices.

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

 Job Description :

• Plan, manage and execute all digital marketing, including SEO/SMM, marketing database, email, social media and display advertising campaigns.
• Understanding client needs and offering solutions and support, answering potential client questions and follow-up call questions.
• Google AdWords would be a PLUS.
• Handling social media platforms like instagram, facebook, twitter etc
• Reserach, Plan and Make a Social Media Marketing and Content plan for Clients.
• Have good knowledge and handling of Social Platforms like Linkedin, Twitter, Reddit, Quora, Pinterest, Facebok and Instagram
• Build, plan and implement the overall digital marketing strategy

Job Types: Full-time

. Salary: As Per Company Norms.

Education: Bachelor’s (required) Master’s (Preferred)

Location:  Indore, Madhya Pradesh (Required)

Best Regards,

HR Department

 Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001

• Creating user-centric designs by understanding business requirements and user feedback 
• Creating user flows, wireframes and prototypes with tools such as Figma to showcase features 
• Collaborating with developers in seeing designs through to implementation 
• Incorporating customer feedback into design in order to enhance user experience 
• And lastly, showcasing UX and visual design work with strong design sense and articulated story telling 

Key Requirements: 

• 2+ years of experience as a UI/UX Designer  
• Portfolio of design projects 
• Understanding of design software like Figma, Adobe XD, Adobe Illustrator and Photoshop 
• UX research skills - interviewing, observing, benchmarking, conducting surveys and understanding how to synthesize data to define actionable insights 
• Strong communication skills to collaborate with various stakeholders 

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Required Skills: ios + JS + flutter + bluetooth (all 4 are mandatory)

Experience in developing native apps.

Minimum Total Experience: 4+

Flutter Experience: 2+