Jr QA / Cypress

Responsibilities:

• Handle customer inquiries and provide pre-sales support
• Prepare quotations, proposals, and basic technical documents
• Coordinate with sales, engineering, logistics, and accounts teams
• Conduct product demos and explain product features
• Follow up on leads and maintain customer interaction records
• Support sales team with daily reporting and documentation

Lead Software Development Engineer in Test (SDET) – UI, focused on driving UI test automation strategy, framework design, and quality leadership for modern web applications. The role is hands-on and cross-functional, emphasizing scalable, maintainable, and reliable Playwright-based UI automation and a strong culture of quality across the SDLC.

Role Overview

• Acts as a technical leader and mentor for the UI SDET/QA automation team.
• Owns the UI automation vision and framework architecture, primarily using Playwright with TypeScript.
• Partners closely with Product, Engineering, UX, and DevOps to ensure high-quality frontend delivery.
• Champions continuous improvement, engineering excellence, and rapid feedback.

Core Technology Stack

• Playwright – primary UI automation framework
• TypeScript – main automation language
• Jest – unit testing and utilities
• Docker & Kubernetes – containerized test environments
• GitHub Actions – CI/CD integration
• Karate – API and E2E testing support

Key Responsibilities

Technical Leadership & Strategy

• Lead the design, implementation, and evolution of UI automation frameworks.
• Enforce best practices such as Page Object Model (POM), data-driven testing, and atomic test design.
• Reduce flakiness, improve execution speed, and ensure meaningful assertions.

Quality & Process Ownership

• Own and execute comprehensive UI test plans aligned with BDD practices.
• Establish and maintain robust regression testing.
• Drive root cause analysis and continuous improvement for UI defects.
• Incorporate feedback from test outcomes and production issues to improve coverage.

Culture & Collaboration

• Promote a TDD mindset and shared ownership of test automation among engineers.
• Champion a culture of quality, learning, and continuous improvement.
• Support team growth through coaching, feedback, and skills development.
• Ensure strong documentation, code quality, and knowledge sharing.

Core Skills & Qualities

• Strong expertise in Playwright, POM, and UI automation best practices.
• Advanced knowledge of TypeScript, waits, locators, and test stability techniques.
• Experience with CI/CD pipelines, test reporting, and analytics.
• Strong collaboration, communication, and stakeholder management skills.
• Awareness of technical debt, system design trade-offs, and test strategy balance.
• Comfort with ambiguity, fast change, and evolving technologies.

Preferred & Highly Desirable Experience

Preferred

• 5+ years of UI SDET/QA/software engineering experience.
• 2+ years in a technical leadership role.
• Proven success delivering scalable and reliable UI automation systems.
• Experience mentoring engineers in agile, cross-functional teams.

Highly Desirable

• Testing non-deterministic systems, including AI/ML or GenAI-driven UIs.
• Using AI to accelerate testing and SDLC processes.
• Experience with Docker/Kubernetes for test environments.
• Understanding of the Test Pyramid and balancing UI, integration, and unit tests.
• Experience in distributed or multidisciplinary teams.

Key Responsibilities

• Develop and implement a comprehensive L&D strategy aligned with business priorities and growth targets.
•  Act as a strategic advisor to senior leadership on talent development, succession planning, and sales readiness.       
• Promote a culture of continuous learning, high performance, and sales excellence.
• Build and maintain leadership pipelines, addressing critical skill gaps across the organization.
• Integrate market insights, product knowledge, customer-centric strategies, and competitive intelligence into learning journeys.
• Team Development: Build, mentor, and empower high-performing teams that are mission-aligned and impact-driven.

Key Competencies Required:

• Deep expertise in L&D strategy, payroll management, and talent acquisition.
• Ability to structure, monitor, and optimize team performance.
• Strong strategic thinking and ability to align HR initiatives with business objectives.
• Experienced in managing and developing large sales teams, driving capability and performance.

Job Summary:

The Franchise Manager is responsible for identifying, developing, and managing franchise business partners to achieve company expansion goals. The role involves driving franchise sales, ensuring operational excellence across franchise outlets, and maintaining strong relationships with franchisees to ensure brand consistency, profitability, and compliance with company standards.

Key Responsibilities:

1. Franchise Development

• Identify potential franchise partners and evaluate their suitability based on business objectives and brand values.
• Develop and execute the franchise expansion strategy for assigned regions.
• Conduct market research to identify new business opportunities and viable territories.
• Manage franchise sales cycle from lead generation to agreement signing.

2. Franchise Operations Management

• Provide onboarding, training, and operational support to new franchisees.
• Ensure all franchise outlets adhere to brand standards, operational processes, and quality benchmarks.
• Monitor franchise performance and implement corrective measures to improve sales and profitability.
• Regularly visit franchise outlets for audits, reviews, and relationship management.

3. Financial & Business Performance

• Support franchisees in business planning, budgeting, and P&L management.
• Monitor revenue targets, cost control, and ROI for each franchise unit.
• Prepare periodic performance reports and present to management.

4. Marketing & Brand Compliance

• Collaborate with the marketing team to execute local and national marketing campaigns.
• Ensure all franchise outlets follow approved brand guidelines in operations and customer experience.
• Coordinate launch events and promotional activities for new franchise openings.

5. Relationship & Conflict Management

• Maintain strong, trust-based relationships with all franchise partners.
• Address and resolve franchise-related issues, ensuring alignment with company policies.
• Facilitate continuous communication and knowledge sharing among franchisees.

Key Skills & Competencies:

• Strong business acumen and negotiation skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with ability to interpret financial reports.
• Leadership and team management capabilities.
• Ability to travel frequently and manage multiple stakeholders.

Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
• 5–8 years of experience in franchise management, business development, or retail operations.
• Experience in [industry – e.g., Home Décor, FMCG, Retail, F&B, etc.] preferred.

KRONOS WORKFORCE TIMEKEEPER, REPORTING, KRONOS, SQL, SCRUM METHODOLOGY

Description

Greetings from Ivan Infotech Pvt. Ltd.!!

Hiring going on for Web Consultant profile in website process.

Responsibilities

To communicate with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.

• To manage customer queries and cold calling for a B2B Website Process in International Market .
• Will be responsible for new business development (Acquiring new business )and maintain relationship with new and existing clients.
• Would be dealing in Web/Mobile App and Digital Marketing Domain.
• Preparing progress updates and documenting website development processes.

Requirements

- Fluency in English is mandatory.

- Should have experience in any outbound sales process

- Basic knowledge in computer operation.

- Learning mindset.

Opening for  US Shift

Benefits:

Five days working, saturday & sunday fixed off

Free Drop facility

Fixed Salary with huge incentive

Growth Opportunity

Novolytics is a novel Analytics Company which is trying to solve the problems of manufactures and machine asset owners. Predictive maintenance is going to be a huge part of Factory 2.0, which will allow manufacturers to keep machine downtime to minimum, boosting productivity and reducing losses due to down time. 

Novolytics is building a platform which would collect signal data, analyze and predict which machines need maintenance or are showing signs of wear. Currently our platform is being piloted for one of India's largest car manufacturers, to solve for vehicle maintenance and servicing based on car sounds.

Responsibilities:

- Design and architect the various parts of the product or its features

- Be the product and tech owner providing support, mentorship and guidance to other developers

- Maintain and operate the application in production environment

- Contribute to the broader team management activities including Product planning, Improvement Activities,etc.

- Involve in hiring other developers and mentoring team members.

- Participate in the evolution of organization-wide best practices, standards, and policies related to software development and propagate the same to other technical staff.

- Participate in code reviews and architecture and design discussions.

- Ensure delivery of all product deliverables within the timelines.

Qualifications:

- BE/BTech in Computer Science with at least 5 years of experience as a Full Stack Engineer

- Experience in design, maintaining, and testing large online systems.

- Familiar with at least one of high level server side languages out of NodeJS or Python, with a preference of NodeJS(with Express.js)

- Experience of building frontend web-apps using ReactJS.

- Should have knowledge about, and know how/when to use different Design Patterns

- Should have experience with cloud infrastructure providers, preferably, AWS.

- Experience of mobile app development on Flutter is a plus

- Have experience of working with relational as well as non relational databases like MySQL, MongoDB along with other data stores like Redis and Elasticsearch.

- Have knowledge of building and maintaining CI/CD pipelines and workflows.

- Know web application security best practices and knowledge of common application security vulnerabilities

- Understanding of queue management systems/frameworks like RabbitMQ, Celery

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.