Quality Assurance Engineer - Java/Selenium

Job Summary:

We are seeking a skilled and detail-oriented Performance Test Engineer with hands-on experience in Apache JMeter and Micro Focus LoadRunner. The ideal candidate will be responsible for planning, designing, scripting, executing, and analyzing performance tests to ensure applications meet performance requirements and SLAs.

Key Responsibilities:

• Design and develop performance test plans, test scripts, and test scenarios using JMeter and LoadRunner.
• Execute load, stress, endurance, and spike tests on web-based and client-server applications.
• Analyze performance test results and provide recommendations for performance tuning and improvements.
• Work closely with development, QA, and infrastructure teams to identify bottlenecks and performance issues.
• Monitor and collect performance metrics (CPU, memory, throughput, response time, etc.).
• Automate performance test scripts where applicable.
• Prepare detailed test reports and present findings to stakeholders.
• Contribute to capacity planning and forecasting based on performance testing data.
• Maintain and manage performance testing environments and test data.

Required Skills & Experience:

• 3+ years of hands-on experience in performance testing.
• Strong expertise in Apache JMeter and LoadRunner (VuGen scripting, Controller, Analysis).
• Experience with analyzing server logs, monitoring tools (e.g., Dynatrace, AppDynamics, Grafana, etc.).
• Solid understanding of web technologies (HTTP, REST APIs), protocols, and networking concepts.
• Proficient in scripting languages (Java, JavaScript, C, or Python) for test automation.
• Familiarity with CI/CD tools (e.g., Jenkins, Git, Maven) and integrating performance tests into pipelines.
• Good understanding of relational databases and ability to write SQL queries.
• Experience in Agile/Scrum environments.

Preferred Qualifications:

• Certifications in performance testing tools (e.g., Micro Focus LoadRunner Certification).
• Knowledge of cloud platforms (AWS, Azure, GCP) and experience testing cloud-native applications.
• Experience in testing microservices and containerized applications (Docker, Kubernetes).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and as part of a cross-functional team.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

• Review code and assign claims to diaries as needed.
• Act as a point of contact for field in investigation and examine and investigate details of claim.
• Determine required reserves and place on claims in accordance with the delegation of authority.
• Corresponds with claimant and witnesses, also consult with police, hospital records, and with other experts as part of the claim’s investigation and settlement process.
• Negotiates claims and settlement for claims with required approvals as required by the delegation of authority.
• Submit claims to TPA per requirements including litigated claims and provide all required documentation to TPA and legal department.
• Communicate any trends or opportunities for correction at field locations to supervisor or safety and loss prevention personnel.
• Complete reports or other analysis as directed.
• Engage with internal teams and external customers in alignment with the company’s mission, values, and diversity principles.

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

Position Type: Full Time

Location: Hitech City, Hyderabad

Required Skills :

- Should have 3-8 years in .Net programming using .Net MVC or .Net Core.

- Must have hands-on experience with C# programming including .NET Framework, ASP.NET, and ADO.NET.

- Strong OOPS concepts and Unit Testing experience is a must.

- Experience on React.js is added advantage.

Responsibilities 

• Adding more features to our existing website which can ease the campaign launching process for campaigners. 
• Incorporating various tools which can track the users behavior and other key metrics. 
• Build APIs which are scalable and can help strategically partnering with other companies or organizations. 
• Adopting and incorporating changes as per the new technologies. 
• Investigate production issues pertaining to customer features to determine root cause and implement solutions 
• Work with the real-time feedback from our users (external and internal) to make the products better. 
• Take ownership of the backend services, ensure the best possible performance.
• Strong problem-solving skills, organizational and communication skills, team player

Requirements 

• Preferably 1+ year of experience in full stack development. 
• Hands on experience in front-end languages preferably html5, CSS3, React Js. 
• Top-notch programming skills in JavaScript and a strong understanding of web fundamentals 
• Experience in backend languages preferably NodeJs
• Familiar with MySQL/SQL server 
• Familiar with JavaScript technologies 
• Familiar with cloud services like AWS, Git 
• Knowledge/experience in building Web APIs 
• Good understanding of the foundations of security and best practices ∙ Good Problem-solving skills. 

What you'll get: 

Work with technologies like React, ReactJS, NodeJs.

Gain knowledge on full application lifecycle 

Faster growth and opportunities

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.