Job Title: International Voice Process Executive
Company: Invensis Technologies Pvt. Ltd.
Location: [Insert Location – e.g., Bangalore, India]
Job Type: Full-time
Shift Timings: Rotational/Night Shifts (as per international time zones)
Experience: 0–2 years (Freshers with excellent communication skills are welcome)
Job Description:
Invensis Technologies is hiring dynamic and customer-focused professionals for our International Voice Process team. The ideal candidate will handle customer interactions via voice calls for our global clients, ensuring high-quality support and resolution while maintaining service excellence.
Key Responsibilities:
- Handle inbound and outbound voice calls for international customers
- Provide accurate information and resolve customer issues in a timely manner
- Log interactions and maintain call records using CRM tools
- Escalate complex queries to the appropriate departments when necessary
- Meet performance metrics such as AHT, FCR, and CSAT
- Maintain a high level of professionalism and empathy during customer interactions
- Follow standard operating procedures and adhere to call handling guidelines
Required Skills:
- Excellent verbal communication skills in English (neutral/US/UK accent preferred)
- Strong listening and interpersonal skills
- Typing speed of 35–40 WPM with good accuracy
- Proficient in using computers and basic applications (MS Office, CRM tools)
- Ability to work in night shifts and rotational shifts
- Good problem-solving skills and a customer-first mindset
Preferred Qualifications:
- Graduation in any discipline
- Prior experience in a BPO/international call center is a plus
- Knowledge of customer service KPIs and CRM software is an advantage
What We Offer:
- Competitive salary and performance-based incentives
- Excellent learning and career growth opportunities
- Dynamic and supportive work environment
- Exposure to international client processes
Shubham Vishwakarma
Full Stack Developer - Averlon
About Invensis Technologies Pvt
About
Invensis Technologies is a leading IT-BPO service provider has been empowering clients around the world to achieve business transformation and growth through its services that boost process and operational efficiencies. We have been operating since 2000 with an office in Wilmington, DE, USA, and delivery centers in Bangalore, Hyderabad and Rajahmundry, India.
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Address: 1321, 100 Feet Ring Rd, Sarakki Extension, next to honda show room, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
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