Chief Information Security Officer- CISO

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Ever dreamed of being part of new product initiatives? Feel the energy and excitement to work on version 1 of a product, and bring the idea on paper to life. Do you want to work on SAAS products that can become the next Uber, Airbnb, or Flipkart? We allow you to be part of a team leading the development of a SAAS product.

Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups. Our product portfolio continuously grows as we incubate more startups, which means that different products are very likely to use different technologies, architecture & frameworks - a fun place for smart tech lovers!

Job Title: Senior Data Analytics Engineer

Reports To: Technical Architect (Data & Analytics), India

Employment Type: Contract to Hire

Job Summary

This role requires a skilled Data Analytics Engineer with a strong background in data analysis, data engineering, analytics development and administration of data analytics platforms.

The candidate will have Spotfire administration expertise as a mandatory skill, and development & administration experience with other data analytics platforms is highly desired.

Key Responsibilities 

Spotfire Administration and Support

o Administer Spotfire environments, including installation, configuration, performance tuning, and troubleshooting in leading cloud platforms

o Implement security, user access management, and data integration within Spotfire.

o Develop & deploy custom dashboards, reports, and analytics using Spotfire’s advanced functionalities. 

Data Engineering & Analytics

o Design, build, and maintain scalable data pipelines to support analytics and reporting needs.

o Develop, test, and deploy analytical dashboards for business insights.

o Ensure the reliability, accuracy, and consistency of data through best practices in data engineering. 

Platform Development & Administration (Desired)

o Experience with administering other analytics platforms (such as Tableau, Power BI).

o Develop, optimize, and manage reports and visualizations on other analytics platforms.

o Manage infrastructure and data storage across cloud-based and on premises environments.

Required Qualifications:  

• Proven experience in Spotfire administration, including dashboard development and platform maintenance.  
• Experience with data visualization, dashboard design, and delivering analytical reports.  
• Ability to work with large datasets and familiarity with leading cloud platforms such as AWS, Azure/ GCP with good understanding of critical data/analytics components & services.  
• Experience with programming languages for data analytics (Python, or similar).  
• Bachelor’s degree in computer science or equivalent combination of education and experience.  
• 6 – 8 years of Total IT experience.

• Desired Qualifications:  
• Experience with development and administration of other data analytics platforms (Tableau, Power BI, etc.).  
• Knowledge of cloud infrastructure and services for data management.  

Strong problem-solving skills and attention to detail. 

Preferred Certifications: 

Certification in Spotfire administration. 

Certification in AWS, Azure, or other cloud platforms is a plus

Responsibilities

• Interact closely with design, product, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• Review and Optimize application usage, by monitoring key metrics, for maximum speed and scalability
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements

• 5+ years of relevant work experience as a web developer, UI developer, Angular Developer or front-end engineer.
• Sound knowledge in HTML, CSS & JavaScript.
• Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
• Proficient with Typescript (Angular 2 & above)
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Passionate to create good design and usability
• A team player with excellent communication skills

Requirements:

• New account acquisition and achievement of sales targets in the US/European market.

• Prospecting, contacting target C and D level executives, building close relationships, closing sales from remote.

• Develop deep, robust and qualified sales pipeline.

• Planning and overseeing new marketing initiatives.

• Developing quotes and proposals for clients.

• Contacting potential clients to establish rapport and arrange meetings.

Required Candidate profile:

• Good understanding of IT/Software services in Outsourced Managed IT services and cyber security. Good knowledge of selling services.

• Familiar with the trends and ability create sales opportunities.

• Proficient to work on Tenders and RFP’s.

• Bachelor’s degree in business, marketing, or related field.

• Excellent organizational skills.

• Strong communication skills and IT fluency. • Experience in sales, marketing, or related field

• Responsible for handling all travel related inquiries and providing a one-stop travel solution to all the stakeholders
• Support Travel Desk arrangements Round the clock operations
• Ticketing Air / Rail / Bus
• Domestic/International Hotel accommodation bookings after negotiating the best deal.
• Support in organizing various events such as seminars, conferences, etc.
• Handling Visa processing / Forex / Travel Insurances/ International Domestic SIM
• Car Rental arrangements
• Processing all travel related invoices for vendors payment on a timely basis.
• Help design and create travel itineraries for stakeholders based on their requirements adhering to in-house travel policies and procedures.
• Coordinating with Finance for settling travel claims monthly billing clearance.
• Preparing monthly MIS and periodic travel reports.
• Ensure compliance in all aspects of travel procedures adhering to travel norms.
• Should be flexible towards any other admin related job which will be assigned on time to time on a need basis / business exigencie

About us:

Strata is a commercial real estate investment platform that offers investors the opportunity to invest in pre-leased commercial assets such as offices, warehouses, and retail spaces across India.

We are one of the fastest-growing PropTech platforms in India and are backed by Elevation Capital, Mayfield, Kotak Investment Advisors, Gruhas (a venture by Nikhil Kamath of Zerodha) and DLF Family Office.

Our headquarter is in Bangalore, India.

We are a small yet close-knit team of 35+ people.

About you:

You have a knack for product and strongly equipped with engineering skills to make it a reality. You don’t jump into implementation unless you have clearly understood the problem/requirements and have a written design. You don’t hesitate asking questions and giving critical reviews while respecting others’ opinions. You are a fearless engineer, and not afraid to fail, not on production though ;) You have a strong sense of ownership. You have a startup experience. You don’t feel annoyed if required to work on off days in case of production incidents (no development).

Your responsibilities:

You will primarily work on the backend maintaining the existing platform and writing new enhancements and features. Apart from your own features, as a senior member of the team you will be expected to be actively involved in overall design discussions and peer code reviews. You will factor in extensibility, maintainability, scalability and security in designs and code. You will ensure that best engineering practices are followed. You will support your team members when they are facing challenges, and mentor them when appropriate. You will strive for overall engineering excellence.

Must-have Skills:

• 4-8 years of total experience
• 2+ years of experience in Django and DRF. You must be pro at it. The team will be looking up to you for making most out of DRF.
• Designing and building  scalable web applications
• Good understanding of REST principles
• SQL database design and queries
• Working knowledge of AWS

Good-To-Have Skills:

• Angular or any other JavaScript frontend framework
• Designing microservices
• DevOps experience

FAQ's.

1. Your technology ingredients?

Programming languages:
Our backend is written in Python using Django framework. And the frontend is in AngularJS. Currently there is no mobile app.

Infrastructure:
We are an AWS shop and use their services for most needs, Docker for containerization and ECS as orchestrator, RDS as database, S3 for storage and SQS as messaging backend.

Other tools:
BitBucket for Git and CI/CD pipeline, Trello for project management; and Google Meets and Slack for communication.

2. Your hiring plan?

Currently the engineering team comprises of 3 engineers, and we plan to grow it to 8 by the end of 2021.

3. Your Interview process?

We will try to finish the process within two weeks. In case we can’t go ahead with  your candidature, we will clearly and immediately let you know. But in case of competing applications, we may request you to wait for a week or two.

1. 15 minutes introductory call to discuss requirements and expectations
2. 30 minutes online coding assignment on a screen sharing session
3. 1 hour technical interview covering problem solving, code review and aptitude
4. 15 minutes call with co-founder for final discussion

In case of inability to come to a conclusion from either side, we may go for an additional round.

4. Your WFH and WFO policy?

Due to Covid-19 the team is working from home and will continue till March-2022. After that we will work from the Bangalore or Pune office (yet to be finalised). You should be open to relocate to any of the cities.

5. Your funding status?

In March 2020, Strata raised $1.5 million in seed funding; and $6 million in Series-A in July 2021.