International Voice/Customer support/AR caller

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who

believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes

and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your

everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, client lead management, and streamlined operations within the organization. Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilize effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client

relationships as a Business Coordinator Intern.

🚀 Hiring: Reactjs Developer

⭐ Experience: 3+ Years

📍 Location: Bangalore

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We are looking for a skilled React.js Developer to build responsive, high-performance web applications.

💫 Requirements:

✅ Strong in React.js, Redux, Hooks, Context API

✅Proficient in JavaScript (ES6+), HTML5, CSS3

✅Experience with REST APIs and version control (Git/GitHub)

"Prior experience should be in client servicing."
"Must be from Digital Agencies."
He/She will be responsible for assisting the “COO” in driving strategy, planning, execution, and performance for the agency's strategic practice. Driving insights that define prime prospects, needs, attitudes, and values as per client requirements to engage a stronger and more impactful brand experience. Monitoring and evaluating implemented brand strategies and marketing actions and amending them based on deviations.

Strategy

• Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and generate alignment with key business partners

• Understand business objectives, challenges, and opportunities of target and industry
• Developing a comprehensive context for digital strategies through analyzing a wide range of information in detail, as part of situation assessment.

• Facilitate existing client relationships and mandate via the role of strategy

Insights & Ideas

• S/he will be responsible for driving consumer understanding and insights that define prime prospects, needs, attitudes, and values for consumers to have a stronger and more impactful brand experience.

• To build digital solutions encompassing technology, content marketing, and development and executing the same effectively

• Implementing new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams.

• Cross functioning with digital media, content planning and, social media teams to drive brand innovation, engagement, and penetration across marketing ecosystems along with head strategy.

• Collaborate with the Account Supervisor or Manager, Client Services, on the preparation of marketing recommendations, strategies, and actions for the client.

• Review, analyze and evaluate the following, relative to the client’s needs and objectives: media output, creative output, research reports and, client data
• Share input on content and presentations, approve/reject ideas, provide feedback to the team
• Lead brainstorming sessions to generate ideas
• Provide market research, analyses, and insights into the latest industry trends
• Developing actionable marketing strategies driven by insight, channeled by cultural understanding, and,powered through research

New Business Development

• S/he will maintain and grow our agency's business and client base on an ongoing basis.
• S/he will create and maintain relationships with existing and potential clients, developing strategic solutions and plans that best fit the agency and clients’ needs.

• Responsible for creating brand identities through research and applying experience to uncover an in-depth knowledge of the organizational process, competitive threats, and opportunities of a client’s business.

• Responsible for departmental vision, structure, and management while providing leadership, accountability, and mentorship to brand strategy.

• Develop integrated marketing strategies and tactical plans to meet and exceed the client’s marketing and business goals and objectives

• Monitoring and enforcing new business risks and constraints (schedule/scope/resources)
• Manage agency strategy efforts and projects, get involved with projects from start to finish, and ensure successful project completion against deadlines.

• Provide strategic branding thought leadership and expertise to expand business relationships
• Oversee development of marketing plans and creative briefs
• Develop and implement new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams

• Work with all departments to develop integrated solutions and expand the services Grapes provides to clients

• Seeking new opportunities to add value to existing clients, helps with identifying and nurturing new business opportunities

Leadership / Cultural Competencies:

We person should have the following characteristics and company values:

• Self-driven, proactive, and motivated, who looks to take initiative
• Looks to ask questions / has a spirit of inquiry
• Ability to lead the Team
• Ability to think strategically
• High-energy individual with a strong work ethic and high expectations for performance, but who can lead by example

• Ability to earn the trust of co-workers, maintain confidence, and put the company’s self-interest above one’s self

• Interpersonally savvy, relates well to people throughout the organization
• Committed to building strong teams, looks to develop solid relationships and elicit collaboration
• Someone with a level of self-awareness and the ability to bond easily with others

Skillsets

• Hands-on experience in social media and/or content marketing, preferably in a social or digital agency.

• A wide interest in the intersection between technology and culture/human behavior.
• Experience in a social media or content marketing agency with a proven portfolio in managing social media accounts is imperative.

• Possess the ability to create a well thought out, data-backed strategic plan of action for clients for campaigns and their always-on content.

• Developed more digitally-oriented planning skills alongside the core craft e.g. social listening, web analytics content planning.

• Strong analytical skills and ability to mine large sets of data for actionable insights.
• Strong strategic and creative thinking with a passion for delivering best-in-class work.
• Extroverted with well-developed interpersonal, team building, and relationship management skills.
• Excellent command of English, both verbal and written communication
• Independent, determined, loves taking responsibility and problem-solving.
• Pushes for the best possible work and stands up for problem-solving real ideas.

Job Title - Cloud Fullstack Engineer

Experience Required - 5 Years

Location - Mumbai

Immediate joiners are preferred.

About the Job

As a Cloud Fullstack Engineer you will design, develop, and maintain end-to-end solutions for cloud-based applications. The Cloud Fullstack Engineer will be responsible for building both frontend and backend components, integrating them seamlessly, and ensuring they work efficiently within a cloud infrastructure.

What You’ll Be Doing

• Frontend Development
• Design and implement user-friendly and responsive web interfaces using modern frontend technologies (e.g., React, Angular, Vue.js).
• Ensure cross-browser compatibility and mobile responsiveness of web applications.
• Collaborate with UX/UI designers to translate design specifications into functional and visually appealing interfaces.
• Backend Development
• Develop scalable and high-performance backend services and APIs to support frontend functionalities.
• Design and manage cloud-based databases and data storage solutions.
• Implement authentication, authorization, and security best practices in backend services.
• Cloud Integration
• Build and deploy cloud-native applications using platforms such as AWS, Google Cloud Platform (GCP), or Azure.
• Leverage cloud services for computing, storage, and networking to enhance application performance and scalability.
• Implement and manage CI/CD pipelines for seamless deployment of applications and updates.
• End-to-End Solution Development
• Architect and develop fullstack applications that integrate frontend and backend components efficiently.
• Ensure data flow between frontend and backend is seamless and secure.
• Troubleshoot and resolve issues across the stack, from UI bugs to backend performance problems.
• Performance Optimization
• Monitor and optimize application performance, including frontend load times and backend response times.
• Implement caching strategies, load balancing, and other performance-enhancing techniques.
• Conduct performance testing and address bottlenecks and scalability issues.
• Security and Compliance
• Implement security best practices for both frontend and backend components to protect against vulnerabilities.
• Ensure compliance with relevant data protection regulations and industry standards.
• Conduct regular security assessments and audits to maintain application integrity.
• Collaboration and Communication
• Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality solutions.
• Participate in code reviews, technical discussions, and project planning sessions.
• Document code, processes, and architecture to facilitate knowledge sharing and maintainability.
• Continuous Improvement
• Stay updated with the latest trends and advancements in frontend and backend development, as well as cloud technologies.
• Contribute to the development of best practices and standards for fullstack development within the team.
• Participate in knowledge-sharing sessions and provide mentorship to junior engineers.

What We Need To See

• Strong experience in both frontend and backend development, as well as expertise in cloud technologies and services.
• Experience in fullstack development, with a strong focus on both frontend and backend technologies.
• Proven experience with cloud platforms (AWS, GCP, Azure) and cloud-native application development.
• Experience with modern frontend frameworks (e.g., React, Angular, Vue.js) and backend technologies (e.g., Node.js, Java, Python).

• Technical Expertise:

1. FrontEnd

• Handon Experience with HTML5, CSS, JavaScript, ReactJs, Next.js, redux, JQuery

2. Proficiency in Backend Development

• Strong experience with backend programming languages such as Node.js, Python
• Expertise in working with frameworks such as NestJS, Express.js, or Django.

3. Microservices Architecture

• Experience designing and implementing microservices architectures.
• Knowledge of service discovery, API gateways, and distributed tracing.

4. API Development

• Proficiency in designing, building, and maintaining RESTful and GraphQL APIs.
• Experience with API security, rate limiting, and authentication mechanisms (e.g., JWT, OAuth).

5. Database Management

• Strong knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB).
• Experience in database schema design, optimization, and management.

6. Cloud Services

• Hands-on experience with cloud platforms such as Azure,AWS or Google Cloud.
• Security: Knowledge of security best practices and experience implementing secure coding practices.
• Soft Skills:
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

Roles & Responsibilities:

• Build a high-quality web application from scratch.
• Responsive and adaptive web page implementation.
• Identify and communicate best practices for back-end engineering.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Implement automated testing platforms and unit tests.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Must be able to apply innovative thinking at work. 

Desired Skills: 

• Good working knowledge of PHP-based MVC framework Laravel.
• Good knowledge of PHP, HTML, CSS & JavaScript and understanding of Database concepts & working knowledge of MySQL.
• A clear understanding of RESTful API development standards.
• Excellent problem-solving skills.
• Software testing (PHPUnit, PHPSpec)

• Develop website and its successful deployment as per requirements
• Translate storyboards and wireframes to create functional and high-performing websites
• Write, execute, and maintain clean, reusable, and scalable code
• Design and implementation of low-latency, high-availability, and performant applications
• Implement security and data protection
• Ensure to code that is platform and device agnostic
• Collaborate with other team members for the design and content of the website
• Integration testing to ensure the quality and robustness of code
• Monitoring website traffic with Google analytics to ensure high GTmetrix score
• Maintain well-documented, reusable, and transferrable code
• Troubleshooting and debugging

The Company

Testing Ground is disrupting the way new business ventures develop and grow in the different industries. We help founders and innovation leads in companies figure out where their new business vertical, test demand for it from customers across Asia and help them scale it up. We hand the new to the world and new to market products and solutions which will change the way the industry operates. We also work towards creating a workforce who is able to help other companies test and grow their business model.  

Testing Ground is a Singapore based startup with early satellite bases in Indonesia, Malaysia, India, Bangladesh, China and Vietnam. Joining us means that you will get the opportunity to learn from the founding members. Our founder has deep experience building and mentoring start-ups across Southeast Asia. His previous startup counts Eduardo Saverin, Co-founder of Facebook, as one of their investors. Our co-founders are experts in community and partnership development in China and Singapore as well as skilled in future oriented capabilities such as digital marketing, viral growth, content marketing and latest innovation strategies.

At Testing Ground, we want our team to be made up of people who have the ability to become the best. We practice Lean Startup and Agile. We do stand-ups and run experiments often. We have an open work culture but yet we are very focused and very energetic.

If you would like to learn and get your hands dirty in doing the work related to the latest innovation and methodology to creating a sustainable business model, this is the place for you. 

As a startup, everyone in the team are do-ers and want to make a name for themselves. We are driven and open to new ideas. Join us and have a chance to craft out your own growth as well as the company’s growth. 

The Opportunity

Unleash your capability with us

Small and medium enterprises (SMEs) are facing an upcoming upheaval with technology disrupting the way things are currently run. Beyond providing consulting services to these companies, we want to help them by providing them with a clear methodology to support them through this transition. 

That is where you come in.

As a graphic designer at Testing Ground, you will have the opportunity to conceptualise ideas and craft inspiring designs, as well as to play a part in envisioning the creative direction for these companies. We are looking for someone who is always hungry to learn new tools and skills to develop thoughtful, creative illustrations that communicate key messages in a clean, simple way. Apply now if you thrive on exploring new concepts and enjoy watching your ideas come to life – from conceptualisation to production.

This is a full-time role (9am-6pm, Mondays to Fridays), with a monthly salary of 363 USD.

Competencies created: You will be able to

• Develop design concepts for business objectives and goals

• You'll learn how to deliver value to projects through objective-based design such as developing the style and vision for the clients that we work with.
• You’ll get to design for business success for creative and effective delivery of branding services

• Manage various stakeholders and project requirements

• You’ll have the opportunity to work with our team to ensure collaterals are delivered on time
• You’ll manage multiple projects with concurrent deadlines, ensuring high quality and accuracy of final deliverables through proofreading

About the Role:

• Create Visual Brand Identity

• Conceptualise a creative direction for Testing Ground’s projects
• Conceptualise and design branding/marketing materials for both print and web related marketing material
• Produce new artwork based on brand guidelines agreed with our team
• Create print and digital advertising materials

• Develop Key Visuals and Collaterals for Marketing Campaigns and Events

• Assist in the management of website, newsletters and all other company materials, where necessary
• Design all graphic, sales and marketing materials e.g. EDM / Posters / Banners
• Work with us in crafting visually compelling presentations

• Manage Design from Concept to Production

• Work according to briefs for the branding needs and guidelines
• Ensure design specifications are production-ready
• Engage with external printers or contractors/suppliers/vendors to ensure the highest quality of materials and that deadlines are met
• Proper documentation of all design files

Why You Will Love Working with Testing Ground:

• If you have been thinking of starting your own business, this position will give you an in-depth insight to what works and doesn’t in the different industries and countries across Asia.   
• The firm believes that it is critical to encourage personal development to have a successful team. As such, we have a variety of online learning courses which you can use to pick up different skills and capabilities. 
• You will be exposed to different platforms and tools to help you become more efficient in doing your job.

Experience:

At least Diploma in Art/Design/Creative fields 

Skills Required:

• Familiarity with Adobe Creative Suite especially Illustrator and Photoshop
• Familiarity in Adobe InDesign for desktop publishing
• Ability to convey company’s message in line with brand’s guidelines through original design
• Ability to create strong design concepts
• (good to have) Skilled in video editing
• (good to have) Skilled in photography and videography
• (good to have) Knowledge of photo editing in Adobe Photoshop or Lightroom

What we’re looking for in you:

• Desire to learn and adapt to new technologies
• Able to work independently and proactively in a team
• Strong communication skills to liaise with marketing team and external vendors
• Ability to prioritize and manage multiple projects deadlines
• Positive attitude and willingness to learn
• Keen eye for detail

P.S: Assess us like we assess you. If you’d like to check out who our founder is, you can connect with him via his LinkedIn page url here and say “Hi, I saw your job post on….” :https://www.linkedin.com/in/thehappybryan/"> https://www.linkedin.com/in/thehappybryan/