We are hiring for the position of International Voice Process Executive/Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.
This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets for US customers as per their requirements and resolve their queries.
Need Candidates with Good communication skills
Minimum 6 years of experience in International Outbound sales
2 years experience in International Voice Process
Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year .
Shifts: US night shift , Fixed shift with Roster off
Incentive : UP to 4-6 lakhs in a month ( Average incentive 30 k to 50k in a month ) apart from salary
Salary : 18k-30k ( No deduction on salary)
Training : 30 days Fully paid training will be provided
Responsibilities:-
1.Manage incoming phone calls
2.Identify and assess customers needs to achieve satisfaction
3.Provide accurate, valid and complete information by using the right methods/tools
4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
About Webvio Technologies
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Responsibilities
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Coordinate with internal teams to understand user requirements and provide technical solutions
Requirements
- Work experience as a Python Developer
- Expertise in at least one popular Python framework (like Django, Flask or Rest Frameworks)
- Knowledge of object-relational mapping (ORM)
- Familiarity with front-end technologies (like JavaScript and HTML5)
- Team spirit & Good problem-solving skills.
- BSc in Computer Science, Engineering or relevant field
Cloud DevOps Architect
· Practices self-leadership and promotes learning in others by building relationships with cross- functional stakeholders; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others; mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
· Ensure appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
· Build use cases/scenarios and reference architectures to enable rapid adoption of cloud services
in Product’s cloud journey.
· Provide insight into recommendations for technical solutions that meet design and functional needs.
· Experience or familiarity with Firewall/NGFW deployed in a variety of form factors (Checkpoint, Imperva, Palo Alto, Azure Firewall).
· Establish credibility & build deep relationships with senior technical individuals to enable them to be cloud advocates.
· Participate in deep architectural discussions to build confidence and ensure engineering success when building new and migrating existing applications, software. and services to AWS and GCP.
· Conduct deep-dive hands-on education/training sessions to transfer knowledge to DevOps and engineering teams considering or already using public cloud services.
· Be a cloud (Amazon Web Services, Google Cloud Platform) and DevOps evangelist and advise the stakeholders on cloud readiness, workload identification, migration and identifying the right multi cloud mix to effectively accomplish business objectives.
· Understands engineering requirements and architect scalable solutions adopting DevOps and leveraging advanced technologies such as AWS CodePipelines, AWS Code-Commit, ECS containers, API Gateway, CloudFormation Templates, AWS Kinesis, Splunk, Dome9, AWS-SQS, AWS-SNS, SonarCube, Microservices, and Kubernetes to realize stronger benefits and future proof outcomes for customer-facing applications.
· Build use cases/scenarios and reference architectures to enable rapid adoption of cloud services in product’s cloud journey.
· Be an integral part of the technology and architecture community in the public cloud partners (AWS, GCP, Azure) and bring in new services launched by cloud providers into 8K Miles Product Platform scope.
· Capture and share best-practice knowledge amongst the DevOps and Cloud community.
· Act as a technical liaison between product management, service engineering, and support teams.
· Qualification:
o Master’s Degree in Computer Science/Engineering with 12+ years’ experience in information technology (networking, infrastructure, database).
o Strong and recent exposure to AWS/GCP/Azure Cloud platforms and designing hybrid multi cloud solutions. Preferred to be Certified AWS Architect professional or similar
· Working knowledge of UNIX shell scripting.
· Strong hands-on programming experience in Python
· Working knowledge of data visualization tools – Tableau.
· Experience working in cloud environment — AWS.
· Experience working with modern tools in the Agile Software Development Life Cycle.
· Version Control Systems (Ex. Git, Github, Stash/Bitbucket), Knowledge Management (Ex. Confluence, Google Docs), Development Workflow (Ex. Jira), Continuous Integration (Ex. Bamboo), Real Time Collaboration (Ex. Hipchat, Slack).
Responsibilities:
• Effectively manage and lead a team of software engineers in Bangalore and their projects working on mobile games.
• Report to manager in Montreal, Canada.
• Monitor reliability and performance of all internal systems to suggest improvements.
• Work with stakeholders including product management, quality & certification, product support and solution architecture to deliver high quality, reliable & scalable products.
• Ensure compliance with security regulations.
• Manage software development projects by setting requirements, goals and timelines.
• The role calls for active role in people management, mentoring & coaching, designing solutions for
complex problems & delivering these solutions on quality and within committed timelines.
• Design strategies for future development projects based on the company’s overall objectives and resources.
• Coordinate with external stakeholders for new integrations and tools.
Requirements:
• BE/BTECH/MSc in Engineering, Computer Science or relevant field.
• Work experience as Manager or Director Engineering leading an engineering team of 5+.
• 8-10 years of hands-on experience.
• Experience working on multiple modern programming languages and platforms (Node.js, Typescript,
React, AWS (Lambda, AppSync, Cognito, RDS).
• Extensive experience with cloud technologies and modern human-computer interfaces.
• Hands-on experience in back-end and front-end development.
• Good understanding of agile methodologies.
• Leadership abilities with a strategic mind.
• Excellent project management skills.
Job Description
- 5- 8 yrs IT industry experience preferably Banking domain
- Strong Python Skills and good understanding of Java and Microservices
- Should have handled banking customers and exposure to Production support processes
- Good in database and Pl/SQL – Ability to write SQL as and when needed
- Good attitude and communication
- WFH not allowed – Working from Bank premises as per bank calendar in Saifabad or Hitech City – Saifabad Flexibility must
standing of Java and the different frameworks like Spring, etc., and have experience working on Cloud and Containers.
The Developer will perform duties and tasks to support a complete life cycle management (example: Analysis, Technical
Requirements, Design, Coding, Testing and implementation of Systems, etc.).
The Developer will work closely with the Product and Technical teams across different regions primarily Europe and will
be part of an Agile Team. The role includes research and Continuous Development of new Products based on new Tech-
nologies. This position collaborates with the operations team routinely and henceforth excellent English communication
skills (bothwritten and verbal) are essential.
A clean coder who will always leave the code in better shape than they found it.
A curious person who never stops learning and loves to try new things, even when theydon’t succeed on the
first try
A team-oriented developer with the motivation to bring out the best in others
A person who shares our appreciation for transparency and is willing to share theirexperience and knowledge
for the benefit of the team
Someone who is willing to take a stand for something they believe in.
Somebody that takes pride in their work and knows that development is a craftsmanship
Duties & Responsibilities
Conducts systems and requirements analysis, creates and contributes to task lists, cost and time analysis
Performs assigned functions and tasks to meet project plan and quality review requirements.
Raises issues as appropriate to support effective resolutions.
Analyzes specifications and user requirements to perform assigned applications development work.
Assists with system and componentdesigns to meet requirements.
Participates and documents design and code reviews to improve quality.
Analyzes, designs, codes, tests, and documents to develop application software.
Develops unit tests and unit test plans to deliver quality code.
Performs applications maintenance and support functions to support problem resolution.
Qualifications:
• Bachelor’s degree in Computer Science or IT related field
• 4-7 years of experience working across different product domains in a product development/engineering role
• Good communication skills necessary to manage business requests and work with different teams across differ-
ent geographies and time-zones; experience working with remote and distributed teams will be an added ad-
vantage
• Hands-on working knowledge and experience is requiredin:
a. Java (Spring, Spring Boot, etc.)
b. Experience working in GCP or AWS or Azure
c. Experience working in Containers & Unix Platforms
d. Relational Databases (PostgreSQL, MySQL, SQL, etc.)
e. Messaging (RabbitMQ, ActiveMQ, Kafka etc.)
f. Agile Methodologies (Scrum, TDD, BDD, etc.)
g. Understanding of Microservices Architecture, Domain Driver Design, Test Driven Development and
Secure Design patterns and architecture is a must
h. Data Structures and Algorithms using Java or other Programing Languages
i. Strong organizational skills
j. Agile Methodologies (Scrum, TDD, BDD, etc.)
• Experience with several of the following tools/technologies is desirable:
a. GIT (Bit Bucket, Gitlab, etc.), Jira, Gradle, Maven, Jenkins, SharePoint, Eclipse/IntelliJ.
b. Multiple Java technologies around Spring, Spring Bootetc.
c. Design Patterns and implementing the Design Patterns
d. Development of Complex Application and System Architectures
e. NoSQL Databases (Redis, Mongo, etc.)
f. Experience working with CI/CD pipelines with for example GitHub Actions.
• Knowledge of the following technologies is a plus:
a. Other Programming Languages (NodeJS, etc.)
b. Continuous Integration and Continuous Delivery Tools like Jenkins, Git, etc.
c. Application Servers like Tomcat, etc.
d. HTML5, CSS, AJAX, React
e. Full stack development
f. Secure Development based on OWASP standards
- Total of 2 to 8 years experience as a Sails.js/Node.js developer
technologies in a fast phase environment.
• Assist AWS infrastructure in running the required services.
• Have strong knowledge in Linux systems and server management.
• Able to efficiently configure AWS Elastic Beanstalk, Cloudwatch, IAM, Route 53, Elasticache, Redis and others.
• Adopts best development practices and modern tools such as Git, VM, Vagrant, Docker etc.
• Ensure good documentation practices and benchmark and optimize performance as necessary
• Promote infrastructure best practices like security, release management,
monitoring.
• Design infrastructure that is resilient, secured and build highly available platform.
• Facilitate the building and releasing of features by the engineering team.
• Build tools and processes that increase the productivity of other engineers and ensure an efficient release pipeline.
• Promote and nurture good team practices such as TDD, system security, code reviews, and pair programming.
• Bring vision to the team in the form of new technology recommendations, ideas and approaches.
• Provide Level 3 Support and create/integrate support infrastructure.
• Automate deployments according to best practices.
• Provide quality codes by testing and using up to date technologies.
• Learn needed technologies and assist team when in need of assistance.
Desired Skills On this Role:
• Knowledge of ORM Framework
• JSON,
• Strong Node.js knowledge (mandatory).
• Express JS, Sails JS
• Able to understand PHP and codes designed in CodeIgnitor framework.
• Able to smoothly integrate third party services when needed, and handle curl operations.
• Understands how the following technologies work: JWT, SSL, WebSocket.
• Able to implement database solutions for new or existing features using MySQL / PostgreSQL (mandatory)
• Have expert knowledge on caching using redis or memcached.
• Strong in Javascript language and experienced in non-relational database is a plus.
• Assist a team of software engineers when additional help is required
- Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
- Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
- Knowledge and working experience in MS SQL2008,2012,2014
- Good understanding of object-oriented programming (OOPs).
- Expertise in designing and working with MVC architecture is necessary.
- JQuery, AJAX, Bootstrap, Web API
- Knowledge of security implications of web applications and have experience designing secure
web applications. - Ability to document all development related activities.
- Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
- To work independently on Entire Architecture Design.
- Priority will be given having Experience in third Party Integration.
- Proficient understanding of code versioning tools such as Git / Mercurial / SVN
- Azure certification(s) of any kind.
DESIRED PROFILE
- She/he should be enthusiastic in the job role and a good team player.
- Self-motivated with a passion to code and willing to meet aggressive timelines.
- Strong Logical ability thinking skills to meet Client Requirements in specified time.