Webvio Technologies
http://www.webviotechnologies.comJobs at Webvio Technologies
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We are hiring for the position of International Voice Process Executive/Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.
This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets for US customers as per their requirements and resolve their queries.
Need Candidates with Good communication skills
Minimum 6 years of experience in International Outbound sales
2 years experience in International Voice Process
Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year .
Shifts: US night shift , Fixed shift with Roster off
Incentive : UP to 4-6 lakhs in a month ( Average incentive 30 k to 50k in a month ) apart from salary
Salary : 18k-30k ( No deduction on salary)
Training : 30 days Fully paid training will be provided
Responsibilities:-
1.Manage incoming phone calls
2.Identify and assess customers needs to achieve satisfaction
3.Provide accurate, valid and complete information by using the right methods/tools
4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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