Interior Marketing Manager

Who You Are:

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our customer success teams. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer success representatives and managers.

To be successful in this role, you will maximize customer lifetime value through retention and own the “voice of the customer” as part of HighLevel’s overall customers for life vision while demonstrating “best in class” customer success practices. You will be focused on ensuring the highest levels of customer success, customer product adoption and customer satisfaction for HighLevel’s product and services. This is a central role raising the voice of the customer to a roar within HighLevel, while meeting our customer’s needs and always having the customer’s best interest in mind.

Responsibilities:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture
• Support the organizational goals and participate in planning to execute business activities such as staffing, goal setting, training & knowledge opportunities and resource planning
• Create, lead and ensure your managers and teams are successful by coaching, developing, inspiring, motivating, encouraging and holding them accountable against established KPIs, SOPs, playbooks, road maps, policies and procedures
• Measure and provide detailed analysis on success against team’s growth KPIs and metrics, continually maintain team’s accurate data
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement and maintain strong customer satisfaction ratings and retention through quality assurance of team’s impact
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes. 
• Ensure automations and internal processes are successful and impactful and functioning properly
• Partner with the Head of Customer Success regarding forecasting, budget management, optimization of talent and resources, and the impact.
• Continued optimization of current process and future ideals
• Manage (to completion) projects involving complex work streams and cross-functional collaboration with internal departments to create and confirm efficient workflows and relationships and ensure visibility and alignment.
• Be the “voice of the customer” to improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement changes and improvement methods to enhance customer experience
• Proactively drive business improvements based on customer feedback, churn risk criteria, new features and customer implementations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers (customer complaints, CSAT results and relationships to assure customers satisfaction), or from other HighLevel functions
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, transitions and other opportunities
• Managing and engagement efforts with enterprise accounts, as needed
• Collaborate with the product team by providing status updates and customer feedback, while prioritizing customer features and requests
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations and drive educational materials or workshops for the team
• Creating training and implementing new functional teams, as needed
• Other duties may be assigned and/or modified as business needs change

Requirements:

• BA/BS in a relevant field or equivalent customer success managerial experience required
• 5+ years of experience leading fast-paced, results driven, technical customer-facing teams for a SaaS or Product-Led Growth startup company preferred
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Prior experience partnering and influencing customers, senior management and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to solve problems, measure the impact of your work and execute projects 
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing listening, presentation and communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results.
• Flexibility of schedule to ensure coverage on staffing needs and sustain productivity expectations
• Able to travel for meetings and events such as summits, masterminds, conferences, retreats, training, leadership meetings, etc
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc

Responsibilities for PHP Developer

·        Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms

·        Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team

·        Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

·        Prepare and maintain all applications utilizing standard development tools

·        Utilize backend data services and contribute to increase existing data services API

·        Lead the entire web application development life cycle right from concept stage to delivery and post launch support

·        Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues

·        Document the development process, architecture, and standard components

·        Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager

·        Keep abreast of new trends and best practices in web development

·        Previous working experience as a PHP / Laravel developer for (x) year(s)

·        In depth knowledge of object-oriented PHP and Laravel 5 PHP Framework

·        Hands on experience with SQL schema design, SOLID principles, REST API design 

·        Software testing (PHPUnit, PHPSpec, Behat)

·        MySQL profiling and query optimization

·        Creative and efficient problem solver

Role and Responsibilities

● Work on improvements to be made to Tikitoro’s Shopify website

● Fix any bugs, detect and troubleshoot theme related issues

● Use Shopify liquid, JS, CSS and HTML to deliver interfaces as required

● Work with the website maintenance agency to ensure that all maintenance tasks are done correctly and on time

● Run periodic tests of the site to check that everything is in order

● Integrate 3rd party APIs as and when required

● Implement changes for SEO and also CRO best practices, as and when required

Requirements and skills

● Min 2 years of professional experience in working with Shopify

● Strong knowledge of Liquid

● Ability to create new Shopify themes and modify existing theme templates

● Experience with top Shopify apps and the ability to configure them

● Good working knowledge of HTML, CSS and JS

● Working knowledge of SEO and experience in making site improvements from an SEO perspective

● Strong debugging and troubleshooting skills

● Dynamic and self-driven

● Ability to adapt and grow in fast-paced start-up environment

Overview:

We are seeking a highly skilled and results-driven Performance Social Media Marketer with expertise in Facebook and Meta Ads to join our dynamic team. The ideal candidate will be responsible for developing and executing strategic advertising campaigns on Facebook and Meta platforms to drive performance metrics and achieve business objectives.

Responsibilities:

1. Campaign Strategy: Develop comprehensive advertising strategies on Facebook and Meta platforms to meet performance goals, including audience targeting, budget allocation, ad creative optimization, and campaign scheduling.
2. Ad Creation and Optimization: Create compelling ad copies, images, and videos tailored to specific target audiences. Continuously monitor and optimize ad performance based on key performance indicators (KPIs) such as CTR, CPC, CPA, and ROAS.
3. Audience Targeting: Utilize advanced targeting capabilities and audience segmentation techniques to reach relevant users and maximize campaign effectiveness. Leverage audience insights and data analytics to refine targeting parameters and improve ad relevance.
4. Budget Management: Manage advertising budgets effectively to ensure optimal allocation and maximum return on investment (ROI). Monitor campaign spending and adjust budget allocations based on performance trends and objectives.
5. A/B Testing: Conduct rigorous A/B tests on ad creatives, audience segments, ad placements, and other variables to identify high-performing strategies and optimize campaign performance continuously.
6. Performance Analysis and Reporting: Analyze campaign performance data using Facebook Ads Manager and other analytics tools to derive actionable insights. Prepare regular performance reports and presentations for key stakeholders, highlighting key metrics, trends, and optimization opportunities.
7. Stay Updated: Stay abreast of industry trends, platform updates, and best practices in social media advertising, particularly on Facebook and Meta platforms. Proactively identify new opportunities and emerging trends to enhance campaign effectiveness and stay ahead of the competition.

Greeting from Uplogic Technologies Pvt Ltd!!!

We are looking for a dynamic and organized professional to our team in Madurai Branch who are excel in everything he or she do and interested in learn and grow along with Uplogic Team and enhance their hands in the development of Organization. If you are interested share your updated profile.

Experience: 1 to 5 year

Designation: Jr. BDE/Sr. BDE

Job Location: Madurai

• Should have strong experience in software sales processes
• Must have experience in Business Analysis and Business Planning
• Should be responsible for generating New leads and business
• Must be excellent knowledge in Sales Presentation
• Experience in Documentation and proposals is good to have
• Exposure in App Marketing globally is added advantage
• Should have strong communication skill both nationally and internationally
• Excellent in risk taking and Decision making

And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.

JD as below:

Java Developer

Strong in Java8 with Microservices + Spring Boot, Hibernate, JPA Exposure to MySQL

Only Immediate joiner or Serving

About Company

 It is one of the leading drone companies in India. They offer a wide range of UAV Integrations and UAV based services in the domain of Aerial Mapping & Surveying. They have a team of Ph.D. Candidates from IIT with expertise in Visual, Thermal mapping/inspection, Multispectral Mapping, and LIDAR.  The team at Paras Aerospace also has a deep technical understanding of Geological Applications using drones.

Job Description:
We are looking for a hands-on lead android developer to join our core team with experience in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology.



Experience you MUST have:
● Extensive experience in Android SDK and Kotlin programming, Advanced Apps Development on Android phones/tablets
● Android GUI Camera, GPS API, Maps API, Services, and SQLite database Kotlin Programming Having strong command working on Node js.
● Android IDE
● Using client apps for version control systems like SVN, Git, etc
● Code review tools/applications like Gerrit, code collaborator, JIRA