Inside sales executive

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

🚀 Hiring: Dot net full stack at Deqode

⭐ Experience: 8+ Years

📍 Location: Bangalore | Mumbai | Pune | Gurgaon | Chennai | Hyderabad

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re looking for an experienced Dotnet Full Stack Developer with strong hands-on skills in ReactJS, .NET Core, and Azure Cloud Services (Azure Functions, Azure SQL, APIM, etc.).

⭐ Must-Have Skills:-

➡️ Design and develop scalable web applications using ReactJS, C#, and .NET Core.

➡️Azure (Functions, App Services, SQL, APIM, Service Bus)

➡️Familiarity with DevOps practices, CI/CD pipelines, Docker, and Kubernetes.

➡️Advanced experience in Entity Framework Core and SQL Server.

➡️Expertise in RESTful API development and microservices.

Project Manager

Job Responsibilities:

• Accomplishes Project objectives by managing team; planning and evaluating Project activities.

• Maintains staff by recruiting, selecting, orienting, and training employee

• Ensures a safe, secure, and legal work environment.

• Develops personal growth opportunities.

• Coaches, counsels, and disciplines team.

• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

• Contributes to team effort by accomplishing related results as needed.

Qualities:

• Performance management

• Project management

• Coaching

• Supervision

• Quality management

• Results driven

• Developing standards

• Foster teamwork

• Handles pressure

• Giving feedback

Educational qualification: • Masters degree in finance or equivalent

• Proficiency in office applications

• Minimum 3 years’ experience

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Requirements:

- Need strong expertise in Kubernetes and ELK

- experience in implementation/migration to Elastic on Kubernetes.

- Experience in working in large enterprise and working with various stakeholders in DataCenter, Network

Responsibilities

- Set up ECK Cluster, upgrade ECK operator

- Migrate existing projects (100+) from ELK to ECK

- Build automation in moving projects from ELK to ECK

- Perform regression testing and close any technical opens, TCM

- Define processes for new business landing

Roles and Responsibilities

Key Performance Indicators:

Translate designs and wireframes into high-quality code.

1. Design, build and maintain high performance, reusable and reliable Java code.
2. Ensure the best possible performance, quality, and responsiveness of the application.
3. Help in maintaining code quality, organization, and automatization.
4. Participating with the technical team in the execution of projects
5. Preparing the project documentation on its completion.
6. Analyzing defects and fixing it.
7. Maintaining On-time delivery of the projects.

Mandatory Skills:

1. Java, Kotlin, Android Studio, OOP Design, JSON, Retrofit, Firebase
2. Strong knowledge of Android SDK & different versions of Android.
3. Application development paradigms, memory management, and multi-threading
4. Comprehensive understanding of Android application architecture, Activities, Services, Intents, Content Providers and Notifications, Fragments, Application Development life-cycle, Web Apps, and Web View.
5. Excellent communication skills and the ability to communicate with clients at all levels and understand requirements carefully.
6. Familiarity with RESTful APIs to connect Android applications to back-end services.
7. Strong knowledge of Android UI design principles, patterns, and best practices.
8. Experience with offline storage, threading, and performance tuning.
9. Understanding of Google's Android design principles and interface guidelines.
10. A knack for writing clean, readable, and easily maintainable code.
11. Proficient understanding of code versioning tools, such as Git.
12. Excellent attention to detail.
13. Good troubleshooting skills.
14. Basic knowledge of MVVM architecture

• Setting a vision for how technology will be used in the company
• Ensuring that technological resources meet the company's short and long-term needs
• Outlining the goals for research and development
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Setting up of CI/CD pipelines to automate deployments at various stages, dev to staging to production at scale
• Setting up of APMs and integration with Slack to monitor the distributed system’s health in real-time
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook
• Managing technology budgets and time frames
• Staying on top of technology trends and developments

Desired Candidate Profile

• 8-12 years of overall experience
• 5+ years of experience in managing a self-organizing, high growth team
• 3+ years of experience as a developer
• Hands-on experience with MERN Stack
• Hands-on with Vue.js, AWS, and AWS Lambda implementation, Serverless Architecture, Microservices Architecture, MongoDB, MySQL, PHP (Laravel)
• Knowledge of scaling high traffic apps using Heroku/EBS etc.
• DevOps knowledge
• Working knowledge of Data Warehousing and CDP platforms

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.