Business Developer

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Job Description:

We are seeking a motivated DevOps intern to join our team. The intern will be responsible for deploying and maintaining applications in AWS and Azure cloud environments, as well as on client local machines when required. The intern will troubleshoot any deployment issues and ensure the high availability of the applications.

Responsibilities:

• Deploy and maintain applications in AWS and Azure cloud environments
• Deploy applications on client local machines when needed
• Troubleshoot deployment issues and ensure high availability of applications
• Collaborate with development teams to improve deployment processes
• Monitor system performance and implement optimizations
• Implement and maintain CI/CD pipelines
• Assist in implementing security best practices

Requirements:

• Currently pursuing a degree in Computer Science, Engineering, or related field
• Knowledge of cloud computing platforms (AWS, Azure)
• Familiarity with containerization technologies (Docker, Kubernetes)
• Basic understanding of networking principles
• Strong problem-solving skills
• Excellent communication skills

Nice to Have:

• Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet)
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK stack)
• Understanding of security best practices in cloud environments

Benefits:

• Hands-on experience with cutting-edge technologies.
• Opportunity to work on exciting AI and LLM projects

About Us:

6sense is a Predictive Intelligence Engine that is reimagining how B2B companies do

sales and marketing. It works with big data at scale, advanced machine learning and

predictive modelling to find buyers and predict what they will purchase, when and

how much.

6sense helps B2B marketing and sales organizations fully understand the complex ABM

buyer journey. By combining intent signals from every channel with the industry’s most

advanced AI predictive capabilities, it is finally possible to predict account demand and

optimize demand generation in an ABM world. Equipped with the power of AI and the

6sense Demand PlatformTM, marketing and sales professionals can uncover, prioritize,

and engage buyers to drive more revenue.

6sense is seeking a Staff Software Engineer and data to become part of a team

designing, developing, and deploying its customer-centric applications.

We’ve more than doubled our revenue in the past five years and completed our Series

E funding of $200M last year, giving us a stable foundation for growth.

Responsibilities:

1. Own critical datasets and data pipelines for product & business, and work

towards direct business goals of increased data coverage, data match rates, data

quality, data freshness

2. Create more value from various datasets with creative solutions, and unlocking

more value from existing data, and help build data moat for the company3. Design, develop, test, deploy and maintain optimal data pipelines, and assemble

large, complex data sets that meet functional and non-functional business

requirements

4. Improving our current data pipelines i.e. improve their performance, SLAs,

remove redundancies, and figure out a way to test before v/s after roll out

5. Identify, design, and implement process improvements in data flow across

multiple stages and via collaboration with multiple cross functional teams eg.

automating manual processes, optimising data delivery, hand-off processes etc.

6. Work with cross function stakeholders including the Product, Data Analytics ,

Customer Support teams for their enablement for data access and related goals

7. Build for security, privacy, scalability, reliability and compliance

8. Mentor and coach other team members on scalable and extensible solutions

design, and best coding standards

9. Help build a team and cultivate innovation by driving cross-collaboration and

execution of projects across multiple teams

Requirements:

 8-10+ years of overall work experience as a Data Engineer

 Excellent analytical and problem-solving skills

 Strong experience with Big Data technologies like Apache Spark. Experience with

Hadoop, Hive, Presto would-be a plus

 Strong experience in writing complex, optimized SQL queries across large data

sets. Experience with optimizing queries and underlying storage

 Experience with Python/ Scala

 Experience with Apache Airflow or other orchestration tools

 Experience with writing Hive / Presto UDFs in Java

 Experience working on AWS cloud platform and services.

 Experience with Key Value stores or NoSQL databases would be a plus.

 Comfortable with Unix / Linux command line

Interpersonal Skills:

 You can work independently as well as part of a team.

 You take ownership of projects and drive them to conclusion.

 You’re a good communicator and are capable of not just doing the work, but also

teaching others and explaining the “why” behind complicated technical

decisions.

 You aren’t afraid to roll up your sleeves: This role will evolve over time, and we’ll

want you to evolve with it

Frontend Developer

Responsibilities:

·         Develop our new products

·         Define and design common reusable components

·         Enhance and maintain our existing products

·         Interact with other teams, as well as with our users

·         Act on user feedback

Qualifications:

·         Experience as a front-end or full-stack software engineer in AWS environment

·         Knowledge of modern JavaScript and its fundamentals, as well as JavaScript frameworks such as ReactJs, Redux, Bootstrap, Jest, Material-UI

·         Strong understanding of web technologies like HTML5 and CSS3

·         Experience with a server-side language would be an advantage. We use mostly Python/Java, but any server-side language would be an advantage.

·         Knowledge of AWS API gateway, microservice architecture, serverless architecture, RESTful services

·         Proven ability to learn new technologies

·         Always using good software engineering practices such as code review, source control, continuous integration, and unit testing

·         Ability to work in a team with other developers, with UX Designers, and with Product Management

·         Ability to interact with our users and customers, with clear communication

·         Problem solving skills, strong analytical skills, strong hands on experience, delivery track record of medium/large complexity of projects, TDD/BDD, awareness of CI/CD pipeline

Job Description

Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities

Design and build applications for the iOS platform

· Ensure the performance, quality, and responsiveness of applications

· Collaborate with a team to define, design, and ship new features

· Identify and correct bottlenecks and fix bugs

· Help maintain code quality, organization, and automation

Skills

· Proficient with Objective-C or Swift {depending on project requirements}, and Cocoa Touch

· Experience with iOS frameworks such as Core Data, Core Animation, etc.

· Experience with offline storage, threading, and performance tuning

· Familiarity with RESTful APIs to connect iOS applications to back-end services

· Knowledge of other web technologies and UI/UX standards

· Understanding of Apple’s design principles and interface guidelines

· Knowledge of low-level C-based libraries is preferred

· Experience with performance and memory tuning with tools {such as Instruments and Shark, depending on project needs}

· Familiarity with cloud message APIs and push notifications

· Knack for bench marking and optimization

· Proficient understanding of code versioning tools {such as Git, Mercurial or SVN}

· Familiarity with continuous integration

• Reconciling of credit card statements and such related records
• Processing and maintaining records of utility payments
• Processing and reconciling invoices
• Reconciling various documents, statements and such records related to bank and loan transactions
• Ensuring statutory compliance while handling the same
• Preparing and maintaining debit credit notes
• Handling vendor confirmation by managing various documents, transactions and such related activities
• Coordinating with stakeholders such as various internal departments
• Book-keeping and maintaining financial records separately for each branch or operating location

Desired Candidate Profile

• Graduation in Commerce is a must
• Relevant work experience of 6-7 plus years in accounting
• Manufacturing Background is preferred
• Good in Excel
• Excellent knowledge of taxes, TDS, etc.
• Good in communication skills and with an eye to detail    

Job Position- Social Media Expert

Company Name- Vsynergize

Key Deliverables:

1. The candidate should have social media expertise and experience in creating content for different social media platforms knowing nuances of each platform.

2. Expertise in engaging the audience through social media posts and interactions.

3. Produce and ideate Social Media posts, primarily for Twitter, LinkedIn, and Facebook

4. Planning, executing and optimizing Paid Social media campaigns 

5. Find new and exciting ways to engage prospects via social media channels to drive awareness and conversation 

6. Should also possess decent copywriting skills, to convey ideas in a clear and precise way.

7. The candidate will be responsible for managing social media marketing campaigns and engagement strategy  

8. Researching and promoting new trends, topics and areas of interest to be included in marketing content

9. Design and implement a social media strategy to align with business goals

10. Collaborate with other teams, like marketing, sales, and operations to ensure brand consistency

11. Analyze and report social channel and activation performance to quantify the effectiveness of campaigns and drive scalable learnings

Key Skills Required-

1. Excellent English language skills

2. Candidates should have worked on multiple Social Media Campaigns.

3. Displays the ability to effectively communicate information and ideas in written and video format.

4. Demonstrates time management skills

5. Hands-on experience in content management

6. Analytical and multitasking skills

7. Solid knowledge of SEO, keyword research and Google Analytics

Experience and qualification required-

1. Proficiency in content creation for various social media platforms

2. Hands-on experience with Paid social and Google Ads campaigns is essential 

3. Displays knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenarios.

4. Advertising Agency experience is highly desirable  

5. Bachelor’s degree in communications, journalism, or marketing

6. Excellent writing skills

7. 1-3 years of experience in social or digital media

5 day week schedule.