Inside Sales Representative

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Coverage days: Mon - Fri
• Coverage shift window timings:

5AM – 2PM (CET)

12AM – 9PM (CET)

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

Please Apply - https://zrec.in/sEzbp?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             DevOps Engineer Azure

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     2-4 years

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
• Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures
• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures

Ideal Candidate Profile:

• A graduation/post-graduation degree in Computer Science and related fields
• 2-4 years of strong DevOps experience with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in production environment and fixing them
• Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
• Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience with managing/mentoring small team of 2-3 people (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Lo

• Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
• 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
• Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
• Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.

Job Description: We are seeking a dynamic and experienced Digital Marketing Trainer to join us. The Digital Marketing Trainer will be responsible for designing and delivering comprehensive training sessions on various aspects of digital marketing to our students.

Responsibilities:

• Design and develop digital marketing training programs, workshops, and materials based on industry best practices and emerging trends.
• Conduct engaging and informative training sessions on topics including but not limited to:
• Search Engine Optimization (SEO)
• Pay-per-click (PPC) advertising
• Social media marketing (SMM)
• Content marketing
• Email marketing
• Digital analytics and reporting
• Provide hands-on training and practical assignments to enhance participants' understanding and application of digital marketing strategies.
• Assess and evaluate participants' performance and progress throughout the training programs.
• Stay updated with the latest digital marketing trends, tools, and technologies, and incorporate them into training programs as appropriate.
• Mentor and support participants in applying digital marketing concepts to real-world projects and campaigns.

Requirements:

• Proven experience of at least 5 years as a Digital Marketing Trainer or similar role, with a strong background in digital marketing strategies and techniques.
• In-depth knowledge of SEO, PPC, social media platforms, email marketing tools, and digital analytics.
• Excellent presentation and communication skills, with the ability to explain complex digital marketing concepts effectively.
• Hands-on experience in managing digital marketing campaigns and projects across multiple platforms.
• Ability to inspire and motivate learners, fostering a collaborative and supportive learning environment.
• Bachelor’s degree in Marketing, Communications, or a related field. Additional certifications in digital marketing (e.g., Google Ads, Google Analytics) will be advantageous.
• Prior experience in curriculum development or instructional design is a plus.

Application Process: Interested candidates are encouraged to submit their resume.

Your Day-to-Day

1. Derive Insights and drive major strategic projects to improve Business Metrics and take responsibility for cost efficiency and Revenue management across the country
2. Perform Market research, Post Mortem analyses on competitor expansion and Market Penetration patterns. 
3. Provide in-depth business analysis and data insights for internal stakeholders to help improve business. Derive and launch projects in order to reduce the gaps between targeted and projected business metrics
4. Responsible for optimizing Carsome’s C2B and B2C customer acquisition and Dealer retention funnel. Work closely with Marketing and Tech teams to create, produce and implement creative digital marketing campaigns and drive CRM initiatives and strategies 
5. Analyse the Revenue flows and processes large datasets to gather process insights and propose process improvement ideas for Carsome across SE-Asia
6. Lead commercial projects & process mapping, from conceptualization to completion, to build or re-engineer business models, tools and processes.
7. Having experience in analyses and insights in dealing on Unit Economics, COGs and P&L will be preferred ,but not mandatory
8. Use Business Intelligence and Data Science tools to answer the appropriate business problems using SQL, Tableau or Python.
9. Coordinate with HQ Data Insights Team and manage internal stakeholders across departments to ensure the smooth delivery of strategic projects
10. Work across different departments/functions (BI,DE, tech, pricing, finance, operations, marketing, CS,CX) and also on high impact projects and support business expansion initiatives

Your Know-Know

• At least a Bachelor's Degree in Accounting/Finance/Business or the equivalent. 
• 3-5  years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Excellent Market Research, reporting and analytical skills, including carrying out weekly and monthly reporting
• Holds experience in working with Data/Business Intelligence Team
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities
• Good to have : Financial modelling, Developing financial forecasts , development of Financial - strategic plan/framework

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

Minimum of 4+ years of experience in Java development

• Experience delivering Services (REST, SOAP) and Web applications in Micro services architecture
• Experience developing and deploying Java solutions to cloud
• Experience in Spring Boot and components of Spring framework
• Experience in a JavaScript framework such as Angular or React
• Experience in TDD using Junit or similar frameworks

·       Experience in Design Patterns and service oriented architectural principles, Data structures and Algorithms.

·       Individual should be an active participant in the product design and code reviews for self and team and can competently review any aspect of their product or major sub-system.

·       Experience in SQL, Unix skills.

·       Good communication Skill

Overview

Xcelpros is a Global company, headquartered in Chicago (US) with multiple locations in US and Bengaluru, India. Our focus is Tech Innovation, Product Development and Technology Consulting.

We are hiring for our Product Development team and have an immediate need for a Backend Developer / Fullstack MERN Developer. The position calls for someone with a mindset who can build great products, manage multiple projects and related tasks on deadline. We are looking for high-quality and passionate developers that want to be a part of a great product team.

You need to have at least 2 years of demonstrated experience  as a Backend Developer using MERN (NodeJS, MongoDB, PostgreSQL & Express) & GraphQL technologies. The candidate will work closely with our internal teams in the design, development, launch and enhancement of various products.

About XcelPros

XcelPros is a Global company, headquartered in Chicago (US) with multiple locations in US and Bengaluru, India. XcelPros is focused on Tech Innovation, Product Development and Technology Consulting.

XcelPros specializes in technology solutions for Business-to-Business (B2B) and Business-to-Consumer (B2C) areas. We believe technology is the enabler of exponential growth for us and our customers. We are strategists delivering innovative business and technology solutions.  We have been well funded and operational since 2011.

XcelPros and affiliated group of companies are proud to foster a high-performance culture, one that's defined by having the best people, with the skills and determination to deliver above and beyond. We look for insightful and astute professionals who are also forward-thinking, confident, self-motivated and globally minded. Our core team consists of professionals with a wide range of skills and backgrounds.  XcelPros is continuously looking for talented, highly motivated individuals who believe in excellence and are committed to providing superior service to our customers and stakeholders. 

Experience

• Minimum of 2 years of experience in the design and development of  Web and Mobile applications using NodeJS, MongoDB, PostgreSQL, Apollo - GraphQL and React
• You are required to have experience with development in Microservices Architecture 
• Experience with NestJS framework is a major plus
• Hands on experience with GoLang is not mandatory but a major plus

Start Date - Immediate

Positions - 2 (Immediate Need)

Responsibilities

• Minimum of 2 years of hands-on experience building applications in NodeJS, MongoDB, PostgreSQL, Apollo - GraphQL and React
• Strong and mandatory experience of 2 years of experience in building applications using the Microservices architecture in NodeJS
• Strong and mandatory skills in Automating Components, Perceptibility, Configuration Management, Debugging & Consistency while writing Microservices.
• Experience building applications using NestJS or similar frameworks is a major plus 
• Experience building applications and service integrations using Apollo /  GraphQL
• Adhere to best practices of engineering by writing high-quality code.
• Hands on experience in Elastic Search and related technologies
• Hands on experience with one or more testing frameworks such as  Jest
• You are required to write / conduct unit & integration testing to ensure code meets high-quality standards
• Collaborate with multiple stakeholders, including Production Support, BAs, Architect, Project Managers, and Product Owners to deliver high quality solutions.
• Develop, build, configure and unit test solutions from low level designs
• Ensure that solutions meet requirements outlined in the design documentation
• Perform all work to agreed time, cost and quality constraints
• Ensure that developed solutions are peer reviewed and formally documented
• Design, develop, test and document detailed technical specifications for application components built using MERN (MongoDB, ExpressJS, ReactJS, NodeJS) stack and integrations
• Develop and maintain high traffic / high performance React and Node based e-commerce web applications and web services, including support for mobile
• Participate in support activities to help UI developers integrate with APIs / services
• Create and maintain scalable infrastructure leveraging modern AWS cloud platforms
• Knowledge of all development aspects within an Agile SDLC framework, including; estimation, design, development, unit test, code reviews, and documentation
• Develop solutions that satisfy business requirements as outlined in user stories, and within agreed upon timelines
• Ensure solutions are of high-quality with regards to following standards and best practices, as well as satisfying security and performance requirements
• Collaborate effectively with other Agile team members
• Work with the Production Support team in the research and resolution of production issues.
• Prior hands-on experience with architecture for Web and Mobile technologies, E-commerce, Payment Gateways, Data security and encryption is a major plus
• Experience with CICD, containers and container management platforms(Dockers, Docker Swarm/Kubernetes, etc.)
• Knowledge of GOLANG is a major plus
• Good understanding of the Twelve-factor App methodology is a major plus
• Experience defining new architectures and ability to drive project from an architecture standpoint is a major plus
• Experience with Security configuration is a major plus
• Experience in understanding platforms & key AWS services like Elastic Beanstalk, AWS Lambda, ECS, AWS Fargate, EKS, EC2, S3 etc. is a major plus
• Troubleshoot and resolve complex technical issues in cloud integrations
• Highest levels of code quality
• Needs to conduct weekly code reviews
• Ensure timely and quality release of the product in collaboration with other team members
• Must be a self-starter and able to build up presence in the team.
• Perform other related duties as assigned

Technical Expertise / Hands-On Skills:

• MERN (MongoDB, ExpressJS & Node JS)
• PostGreSQL
• Apollo GraphQL
• JEST
• RESTAPIs

Key Deliverables

• Develop very high sense of ownership, the zeal to build scalable applications
• Develop a deep understanding of product development and start-up ecosystem
• Work with a performance oriented team driven by ownership and open to experiments
• Build customer facing technology product for global customers
• Collaborate with development teams to help identify and develop reusable platforms/libraries.

Key Requirements

• Can do attitude
• Highly motivated to bring fresh thoughts to the table
• Highly creative and most importantly willing to exercise it
• Self-starter and self-learner focused on research and learning
• Ability to play a variety of roles and most importantly take accountability
• Ability to communicate openly and embrace various perspectives without judgment
• Believe in a ”No politics” attitude. Politics can be detrimental to yourself and the organization.

Dear Candidate,

We have an urgent requirement of Android Developer for Noida Location.

Joining: Immediate/15 days

Exp: 1-2 years

Location: Noida, Sector-132

Responsibilities and Duties

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Qualifications: B.tech/M.tech/BE/BCA/MCA

Skills Required:

• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
• Hybrid