Job Description:
Give clear and accurate information on the current immigration laws & policies.
Provide a fair and neutral evaluation of a candidate's profile.
Provide insights into the options available to enable the candidates & their families to make an educated choice & the right decision.
Provide a personal global career strategy customized to your needs...
Promote the company's products and services.
Meet the assigned targets.
Desired Profile :
Prior experience in any Sales & Marketing/ Overseas Education / Immigration / Sales or Counseling /Tele sales / Business Development / inside sales etc...
Excellent communication skills & command of English
Excellent problem-solving and customer service skills
Familiarity with computers and the internet
Passion to learn and grow
Responsible and motivated to give your best
Team skills and strong relationship-building skills.
Ability to accomplish results.
Similar jobs
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
- 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
- 2+ years of hands-on experience with Postgress, MongoDB.
- Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
- Experience with AWS
- Experience in front-end development using react.js is a plus.
- Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
- DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
- Self-motivated and a good team player.
- Good communication and interpersonal skills.
- Bachelor’s Degree in Engineering from a reputed Institute
- Knowledge in React Native is a must.
- Should have 1-2 year prior experience in developing App in Android and IOS
- Should have deployed at least one app in play store and app store having more than 500+ download or having technical competency in similar level
- Should have eagerness to learn & grow in a fast-paced start-up & its dynamic environment
- Willing to go beyond and shows high performance
Job Description:
- Taking care of entire mobile app development (both android and IOS).
- Build pixel-perfect, responsive UIs across both mobile platforms
- Leverage native APIs for deep integrations with both platforms
- Diagnose and fix bugs and performance bottlenecks for performance that feels native
- Proficient in Object Oriented Programming
Essential Skills :
- Develop, enhance and maintain Python related projects, data services, platforms and processes.
- Apply and maintain data quality checks to ensure data integrity and completeness.
- Able to integrate multiple data sources and databases.
- Collaborate with cross-functional teams across, Decision Sciences, Search, Database Management. To design innovative solutions, capture requirements and drive a common future vision.
Technical Skills/Capabilities :
- Hands on experience in Python programming language.
- Understanding and proven application of Computer Science fundamentals in object oriented design, data structures, algorithm design, Regular expressions, data storage procedures, problem solving, and complexity analysis.
- Understanding of natural language processing and basic ML algorithms will be a plus.
- Good troubleshooting and debugging skills.
- Strong individual contributor, self-motivated, and a proven team player.
- Eager to learn and develop new experience and skills.
- Good communication and interpersonal skills.
About Company Profile :
Gauge Data Solutions Pvt Ltd :
- We are a leading company into Data Science, Machine learning and Artificial Intelligence.
- Within Gauge data we have a competitive environment for the Developers and Engineers.
- We at Gauge create potential solutions for the real world problems. One such example of our engineering is Casemine.
- Casemine is a legal research platform powered by Artificial Intelligence. It helps lawyers, judges and law researchers in their day to day life.
- Casemine provides exhaustive case results to its users with the use of cutting edge technologies.
- It is developed with the efforts of great engineers at Gauge Data.
- One such opportunity is now open for you. We at Gauge Data invites application for competitive, self motivated Python Developer.
Purpose of the Role :
- This position will play a central role in developing new features and enhancements for the products and services at Gauge Data.
- To know more about what we do and how we do it, feel free to read these articles:
- https://bit.ly/2YfVAsv
- https://bit.ly/2rQArJc
- You can also visit us at https://www.casemine.com/.
- For more information visit us at: - www.gaugeanalytics.com
- Join us on LinkedIn, Twitter & Facebook
The incumbent will be entitled to the following responsibilities:
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
- Help define and refine user personas.
- Present and communicate insights in order to help shape long-term product strategy.
- Create use cases and flow diagrams, and define information hierarchies.
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
- Design and prototype elegant interactive solutions.
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
- Collaborate with front-end developers to translate design appropriately.
- Provide support by participating in creative decision-making.
Requirements:
- Understanding of interaction design principles.
- A user-centric mindset.
- Attention to detail.
- Creative & analytical problem-solving approach, articulative, and rational.
- Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
- 3 to 4 years of experience as a UI-UX Designer or a similar role.
- Bachelor's, associate's, or relevant program degree in design or art-related field.
- Portfolio of high-quality work and project samples.
- Mastery of foundational design concepts and visual principles, especially for the digital world.
- Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.
Location: Remote.
What is the role?
We are looking for an experienced and creative Senior Product Designer to join the Empuls product team!
As the product designer, you will be responsible for delivering the optimal user experience across the Empuls web and mobile apps. This is a high visibility role and has a large contribution to the overall success of the product and customer satisfaction. The role requires deep collaboration with the product, technology, marketing, and sales teams. This role might include some people management responsibilities.
The detailed list of responsibilities are captured below :
- Craft detail of new and existing product features, from understanding the customer pain point to defining wireframes, high definition prototypes and finally collaborating with the technology team to navigate through constraints and build the product.
- Partner closely with our Product, Marketing, and Technology teams to understand what users need, want, and love about the product. Use the data to plan and define the optimal user experience.
- Create design systems that help with a common design language across the entire product portfolio in a distributed team.
- Aid product marketing in telling the product stories in the best way possible to help users in product adoption and onboarding.
- Build and implement processes for user testing. Take a data-driven approach to decision-making.
- Mentor other designers and drive the vision for the specific domain by partnering with product owners & engineering leads
Who is a good fit for this role?
Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.
- You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
- Collaboration is exciting to you and you enjoy understanding the perspectives of others.
- You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
- You have a deep knowledge of usability, almost an intuitive sense of good UI, and believe in taking a minimalist approach to design.
- You have a track record of building products from scratch and taking complete ownership of design output.
- You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
- You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
- Finally, you believe that perfection in design is not when there is nothing left to add, but when there is nothing left to take away.
Who will you work with?
You will closely work with product management, technology, sales, and customer care teams. You will report to the VP of product management.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.