Inside Sales Executive

Overview

We seek a detail-oriented, collaborative Technical Enablement Lead to drive the implementation of enterprise systems and associated integrations, specifically with ERP (Enterprise Resource Planning) platforms and WMS (Warehouse Management Systems). This role is ideal for someone who thrives in cross-functional environments and excels at translating operational needs into scalable technical solutions. 

Key Responsibilities

 Cross-Functional Technical Integration

• Drive alignment across engineering, data, and warehouse operations teams
• Work with the teams to help translate business requirements into actionable integration tasks and system configurations

 Issue Resolution & Continuous Improvement

• Identify and mitigate risks early, removing barriers to keep the team on track
• Work with the technical teams who monitor system performance and data flow integrity
• Lead the teams in root cause analysis and implement iterative enhancements to integration reliability

ETL Process Oversight

• Collaborate with partner who leads the design and validation of ETL pipelines for syncing inventory, orders, and shipment data
• Ensure teams maintain data accuracy, schema compatibility, and robust error handling across platforms

Systems Mapping & Architecture 

• Partner with brand and vendor IT teams to design and document integration pathways between ERP and WMS systems
• Work with teams to identify data dependencies, transformation logic, and system constraints
• Confirm alignment with operations leads on workflows and priorities

Access Control Oversight

• Partner with teams to define and coordinate role-based access controls across integrated systems
• Collaborate with infrastructure and security teams to maintain compliance and operational integrity

Qualifications:

• 3-5 + years of experience
• Strong understanding of ERP and WMS platforms and their integration patterns
• Experience working with teams that implement integration tools, e.g., ETL, data mapping
• Familiarity with system roles and access controls 
• Excellent communication and coordination skills across technical and operational teams
• Ability to document and communicate systems in a clear, structured manner

Nice to Have:

• ERP: NetSuite, or JDE, 
• WMS: Blue Yonder, Deposco
• Any Project Methodology certifications: Agile, Waterfall, Etc…

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

We Are Hiring – Area Sales Manager

Company: KGISL – Million Genius Coders (MGC)

Sector: B2B

Locations: Palakkad, Thrissur, Kochi, Trivandrum

KGISL – Million Genius Coders (MGC) is expanding its presence and invites applications for the role of Area Sales Manager. The ideal candidate will be responsible for driving business growth, building strong client relationships, and achieving sales objectives within the assigned territory.

Interested Candidates Can DM or fill the google form : https://docs.google.com/forms/d/1J6WfOUmv9_u9dZAqmQvPndF7pLtqDDD2rP0nC7oCR1U/viewform 

1.   Doing  inbound and outbound calls / Tele calling

2.   Generating Leads / Prospects

3.   Identifying the prospective Customers

4.   Motivating clients for site visits

5.   demonstrating and presenting products

6.   maintaining reports on daily basis

7.   reviewing sales performance

8.   Good Verbal Communication Skills

Mandatory Skills

• Experience in Technical Writing/Information Development
• Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
• Experience developing enterprise systems software documentation for users and system administrators
• General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
• Excellent interpersonal, communication, and teamwork skills
• MS Word

Roles, Responsibilities

• Effectively collaborate with project stakeholders to scope ID work
• Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
• Independently research for relevant information and perform content reviews
• Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
• Follow recommended style and business guidelines; using approved templates
• Being technically savvy in the areas of documentation by being hands-on with new and current product features
• Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
• Delivering the work allocated in time and with quality including translations and documentation build packages

We are looking for a Content Writer to join our team and enrich our websites with new blog posts, guides and marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed
•  

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

What you will do:

* Write “clean”, well-designed code

* Produce detailed specifications

* Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

* Contribute in all phases of the development lifecycle

* Follow industry best practices

* Develop and deploy new features to facilitate related procedures and tools if necessary

Requirements:

* Proven software development experience in PHP

* Understanding of Frameworks like Laravel, CodeIgnitor, Wordpress, Yii, etc

* Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc

* Good knowledge of relational databases, version control tools and of developing web services

* Experience in common third-party APIs (Google, Facebook, Ebay etc)

* Passion for best design and coding practices and a desire to develop new bold ideas

* BS/MS degree in Computer Science, Engineering or a related subject