Inside Sales Executive

1 To Generate Market Qualified leads from various sources according to Business Generation Plan and revenue target

Sources: Web Browsing , Directories of association, B2B Portal etc.

2 To Entertain the leads provided by the Marketing department as per the sales manual

3 To do proper suspecting and prospecting of the client and gather basic information before entertaining or presenting any document / communication to client

4 To Identify the Gate Keeper, Key Influencer, Key Decision maker, and blocker for the key Accounts

5 To understand the client requirement and provide the required techno-commercial presentation over a call/ meeting (Persoanl / Virtual)

6 To handle the objection / attitude of the prospect

7 To practice and preach the competititve advantage / sales burger / etc. of the company to improve closing ratio

8 To show the effective negotiation skills during telephonic / Personal Meeting and close the sales as per the company’s sales policy

9 To maintain and verify all order documents like Quotation (Pro-forma) PO, SO Etc in Sequntial manner

10 To take timely (after every 3 months)follow up for new order and requirements and milk the account for up selling

11 To generate reference from existing client and collect the testimony

12 To Maintain Sales Funnel acordingl to lead and Customer Categoty

13 To prepare the MIS and submit to reporting authority time to time or during monthly review meeting

14 To share the bottlenecks faced during sales call / deal and get the appropriate and reasonable solution of it from reporting authority

15 To Quarterly plan one visit to Key accounts for up selling

16 To plan and approve the sales tour from reporting authority

17 To maintain the tour expense / data as per policy

18 To use technology and software carefully to prevent data and information

19 To provide information of new market research to reporting authority

20 To upgrade own self on functional and managerial

21 To attend shows/ exhibition on behalf of the company

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

1. Key Responsibilities

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
• Lead the onsite project teams and ensure they understand the client environment
• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
• Responsible for driving RFPs / Proactive bids
• Build senior and strategic relationships through delivery excellence 
• Understand the client environment, issues, and priorities
• Serve as the day-to-day point of contact for the clients

• - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
• - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
• - Bridge the gap between graphic design and backend technical implementation
• - Build modular, responsive templates using modern CSS techniques
• - Translate UI/UX design wireframes to actual code
• - Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.

• - 4+ years of industry experience as a Front End Developer Engineer in ReactJS
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS
• - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
• - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
• - Good to have knowledge in JIRA, GIT.
• - Strong knowledge of Client-Server Architecture.
• - Basic Proficiency with Python or relevant back-end scripting language
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with API testing software (e.g. Postman)
• - Good Humor

We are looking for someone who is enthusiastic about client servicing, is adept at team management and can lead projects. 

The Client Success Executive will be responsible for directly communicating

with the client and be responsible for understanding the client's brief and

coordinating work between different teams. 

• Plan for pitches to new/existing clients
• Build a strategy for the team so everyone has work and responsibilities
• Distribute work amongst team members

• Meet and liaise with clients to discuss and identify their promotional requirements
• Liaise with, and act as the link between, the client and the team by maintaining

regular contact with both

• Ensure that communication flows effectively
• Negotiate with clients and agency staff about the details of campaigns
• Handle budgets, manage campaign costs and invoice clients
• Monitor the effectiveness of campaigns
• Arrange and attend meetings

• Make pitches, along with the team, with the aim of securing new business for the

company

• Write client reports
• Present creative work to clients for approval or modification
• Work with the team to devise a campaign that meets the client's brief and budget
• Present the campaign ideas and budget to the client
• Work with the key stakeholders for formulation of marketing strategies
• Train new joinees and ensure smooth workflow

• Stay abreast with the latest brand campaigns
• Stay up to date with all relevant things in the marketing, advertising and media space

• Engineering in computer science
• 3-5 years of experience in setup and management of Kubernetes infrastructure
• Expert level skills in analytical & problem solving
• Ability to communicate clearly in English

• Microsoft Azure
• Kubernetes, AKS services as well as custom clusters on bare metal infrastructure
• Linux internals & services
• Docker, Docker Registry
• NGINX, Load Balancing, Firewall, Security, PKI
• Shell & Awk Script, Azure Templates & scripting, Python Scripting
• Knowledge of NoSQL Databases

We are looking for passionate, talented and super-smart engineers to join our product development team. If you are someone who innovates, loves solving hard problems, and enjoys end-to-end product development, then this job is for you! You will be working with some of the best developers in the industry in a self-organising, agile environment where talent is valued over job title or years of experience.

Responsibilities:

• You will be involved in end-to-end development of VIMANA technology, adhering to our development practices and expected quality standards.
• You will be part of a highly collaborative Agile team which passionately follows SAFe Agile practices, including pair-programming, PR reviews, TDD, and Continuous Integration/Delivery (CI/CD).
• You will be working with cutting-edge technologies and tools for stream processing using Java, NodeJS and Python, using frameworks like Spring, RxJS etc.
• You will be leveraging big data technologies like Kafka, Elasticsearch and Spark, processing more than 10 Billion events per day to build a maintainable system at scale.
• You will be building Domain Driven APIs as part of a micro-service architecture.
• You will be part of a DevOps culture where you will get to work with production systems, including operations, deployment, and maintenance.
• You will have an opportunity to continuously grow and build your capabilities, learning new technologies, languages, and platforms.

Requirements:

• Undergraduate degree in Computer Science or a related field, or equivalent practical experience.
• 2 to 5 years of product development experience.
• Experience building applications using Java, NodeJS, or Python.
• Deep knowledge in Object-Oriented Design Principles, Data Structures, Dependency Management, and Algorithms.
• Working knowledge of message queuing, stream processing, and highly scalable Big Data technologies.

• Experience in working with Agile software methodologies (XP, Scrum, Kanban), TDD and Continuous Integration (CI/CD).
• Experience using no-SQL databases like MongoDB or Elasticsearch.
• Prior experience with container orchestrators like Kubernetes is a plus.

• We recognize that our dedicated team members make us successful and we offer competitive salaries.
• We are a workplace that values work-life balance, provides flexible working hours, and full time remote work options.
• You will be part of a team that is highly motivated to learn and work on cutting edge technologies, tools, and development practices.
• Bon Appetit! Enjoy catered breakfasts, lunches and free snacks!