Inside Sales Executive

1. Scouting for LAP loan leads

2. Collecting documents from customer and submitting it at nearby branch

3. Explaining all Loan related processes and charges to customer

4. Clearly communicating all loan related charges to customers

5. Having Loan case file in proper order

6. Ensuring all communication with customer once documents are received

7. Ensuring all TAT's are followed in moving the loan file forward

8. Providing all necessary customer support

Qualification:12th std pass out

Language: Kannada

• Proficiency with C# .Net . Experience in ASP.NET MVC, .Net Core, API Development
• Have knowledge around various frameworks in .Net ecosystem (.Net framework , .Net core)
• Actively participate in system design, code reviews, and implementation of new features.
• Take complete ownership of tasks, which includes design , implementation, unit testing and deployment of product and service.
• Hands on experience with Microsoft SQL , writing/ optimising complex queries, writing stored procedures , basic understanding of database performance tuning.
• Develop documentation throughout the software development life cycle. . Good problem solving skills, Excellent debugging and troubleshooting skills.
• Experience working in version controlling tools.

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record in sales to lead and expand our presence in the Punjab state. Ambitious and energetic candidates required expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

• Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer feedback.
• Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
• Market Analysis: Stay updated on industry trends, customer needs to inform product development and sales strategies. Conduct market research,competition & competitor analysis to identify opportunities for growth.
• Sales Process Optimization: Implement & improve sales processes, systems & follows the best practices in sales and customer relationship management, use tools to enhance efficiency & effectiveness. 
• Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights and recommendations for improvement. Present reports to senior management to track progress and make informed decisions.
• Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns, promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction through effective communication and support.
• Collaboration: Identify and establish strategic partnerships with educational institutions, organizations & other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

• Proven working experience as a State Sales head in K-12 or CBSE school business, 
• Proven sales track record, computer Proficiency for proposal development & CRM tools
• Market knowledge, strong relationship is expected with ability to build rapport
• Good analytical & Strong problem solving skills, listening and questioning skills, combined with the ability to interact confidently with clients, able to work under pressure in result oriented manner
• Graduate from any branch computer science, MBA, BA, B.Com  
• Edtech/Book publisher or sales & marketing experience are added advantages

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

• Calling current and potential customers to try to get them to buy products and services from the company
• Keeping accurate records of customers' purchases, profiles, and other detail
• Taking care of customer accounts by making sure that customers are still happy with the products and services of the company
• Building and keeping good relationships with customers to get them to come back
• Using the sales scripts that the company gives to make sales and deal with customers who say no
• Getting a deep understanding of the products and services customers buy so that they can make good suggestions based on customers' needs and preferences
• Consistently meeting or exceeding daily and monthly goals for call volume and sales

Role Description

The SDE 2/3 will be part of the engineering/development team in Games24x7 Pvt. Ltd. and will be responsible for taking ownership of the core products of the company. The applicant must have good communication, interpersonal, technical and analytical skills in order to take part in the collaborative and cooperative development process that delivers the high quality software we use to provide the best possible playing experience to our players. He/she must be an expert in the Java programming language and needs to be familiar with popular IDEs, tools and scripting languages on the Linux operating system. Familiarity with an RDBMS, preferably PostgreSQL, is essential to succeed in this position.

General Accountabilities/Job Responsibilities:

• Participate in the requirements analysis, design, development and testing of applications.
• Write clean and efficient code and stay hands-on with it.
• Write high level code, code review, unit testing and deployment.
• Ensure practical application of design principles with a focus on the user experience, usability, template designs, cross browser issues and client server concepts.
• Contribute to the development of project estimates, scheduling, and deliverables.
• Work closely with QA team to determine testing requirements to ensure full coverage and best quality of product.
• Take up the opportunities to mentor and guide junior team members in excelling their jobs.

Requirements:

• B.E. /B.Tech. in Computer Science or MCA from a reputed university.
• 3-12 years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
• Hands on experience in core Java, multithreading, RMI, socket programing, JDBC, NIO, webservices and design patterns.
• Knowledge of distributed system, distributed caching, messaging frameworks, ESB etc.
• Experience in Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database
• Additionally, knowledge of HBase, Hadoop and Hive is desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Experience as a participant in agile methodologies.
• Excellent written and verbal communication skills and presentation skills.
• This is not a fullstack requirement, we are looking for a purely backend expert.

• Build and implement strategies to ensure continuous growth of customer engagement leading to better retention and lifetime value of customer
• Own and monitor all key customer growth metrics. Build a robust analytics infrastructure to track these metrics
• Employ advanced data and statistical tools to build intelligent solutions around customer and business problems
• Advocate for what should be the priority and align stakeholders while solving for any concerns.
• Get things done by working with cross-functional teams displaying ability to collaborate, multitask and drive best possible decisions and outcomes

• Overall 5+ years of professional experience with 3+ years in product management in internet industry. Software engineering experience will be preferred.
• Engineering graduate from premium institute. Post graduate will be preferred.
• Experience building solutions using data science/big data/machine learning a big plus
• Experience with Agile and lean processes a plus
• Should display traits of a good leader, with empathy for customers and stakeholders
• Ability to thrive with ambiguity in a dynamic environment is a must