Infra SDE 3

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

Job Description

[Job Overview]:

● Perform role of MDG senior functional consultant SAP S/4 Hana ABAP skills will

also be good

● [Primary Skills]: SAP MDG domain in scope - Business Partner and Material

Expertise in any std master data domains like material, Business partner

Customer & supplier.

● Functional configuration of MDG like change request, BRF+ workflow

development, data model enhancements, MDGFPM config, etc Support domain

data replication process.

● Facilitate MDG data load and distribution. Understanding of the impact of the

enterprise on decisions made in MDG.

● Minimum 2 full lifecycle implementations in on Business partner Customer and

supplier and Material master domain.

● Hands-on experience in extending the data models, custom entities, and

attributes.

● Good to have knowledge of earlier versions of MDG and S/4 HANA Responsible

to interact with Business and to gather business requirements and accumulate

information.

● Good analytical skills, strong interpersonal and communication skills.

[Good to have Skills]:

JLPT N3 or N2 certified SAP S/4 Hana ABAP skills or debugging skills

[Responsibilities and Duties]:

● Actively engage with the client team by participating in the business process

discussions, understand the current processes, pain points and new

requirements to design an effective solution in S/4HANA.

● Lead the functional / technical consultants in ensuring successful delivery of the

SAP Solution and ensure deliverables for MDG are successfully handed over for

the closure of the project.

● Identify and escalate issues and risks within project structure as soon as

discovered and not just when the delivery is due

● Prepare Key user & End user training and workshop materials and conduct the

meetings Ensure documentation of all key project deliverables and execute

smooth transition plan to the Application maintenance team

● Support Effort Estimation, Solution Standardizing, conduct Training, Mentoring

and Coaching junior team members Strong client facing experience, Analytical

mind-set with a strong eagerness to learn and able to translate requirements into

designs and code / configuration

● Demonstrates excellent communication skills, both oral and written Open to work

in shifts and flexible to support during weekends / holidays in case of urgency

RESPONSIBILITIES:

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization.
• Transfer call to the supervisor after initial explanation.

SKILLS:

• Excellent spoken English.
• Both Graduate/Undergraduate may apply.
• Ability to develop good relationships with current and potential clients.
• Excellent communication skills.
• Knowledge of productivity tools and software.
• Ready to work in Nightshift.

Salary: 12,000.00 - 27,500.00 per month

Role: Business Development Executive (BDE)

Industry Type: BPO / Call Centre

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Pre Sales

Education

UG: Graduation Not Required

Role and responsibilities  

•         Senior Software Engineer work as an integral part of core software test automation team developing the requirement to meet the commitments and quality.

•         Execute full software development life cycle (SDLC)

•         Write well-designed, testable & high quality code

•         Integrate automated components into a fully functional software test automation system

•         Troubleshoot, debug and upgrade existing scripts

•         Comply with project plans and industry standards

•         Ability to Work closely with different scrum teams to understand the product and plan

•         Understanding of Agile practices and JIRA Technical skills requirements.

The candidate must demonstrate proficiency in:

•         Strong Python programming skills

•         Good in Networking(L2/L3) basics

•         Software Test Automation Framework Designing

•         Software Test Process and bug lifecycle

•         Good in Selenium web driver and Rest API automation

•         Working experience on Linux based products

•         Understanding of data structures

•         Familiarity with Dockers Nice-to-have skills

•         Deep experience with both hardware and software

•         Good understanding of Communication Protocols and traffic validation tools

•         Design patterns

•         Open-source software

•         Familiarity with Tcl

•         Problem solving mind and attitude

•         Great Team player

•         Genuine interest in learning and knowledge sharing.

•         Hands-on experience in Jenkins.

•         Hands-on experience in Git/GitHub/Bitbucket repository.

As Conviva is expanding, we are building products providing deep insights into end-user experience for our customers.

Platform and TLB Team

The vision for the TLB team is to build data processing software that works on terabytes of streaming data in real-time. Engineer the next-gen Spark-like system for in-memory computation of large time-series datasets – both Spark-like backend infra and library-based programming model. Build a horizontally and vertically scalable system that analyses trillions of events per day within sub-second latencies. Utilize the latest and greatest big data technologies to build solutions for use cases across multiple verticals. Lead technology innovation and advancement that will have a big business impact for years to come. Be part of a worldwide team building software using the latest technologies and the best of software development tools and processes.

What You’ll Do

This is an individual contributor position. Expectations will be on the below lines:

• Design, build and maintain the stream processing, and time-series analysis system which is at the heart of Conviva’s products
• Responsible for the architecture of the Conviva platform
• Build features, enhancements, new services, and bug fixing in Scala and Java on a Jenkins-based pipeline to be deployed as Docker containers on Kubernetes
• Own the entire lifecycle of your microservice including early specs, design, technology choice, development, unit-testing, integration-testing, documentation, deployment, troubleshooting, enhancements, etc.
• Lead a team to develop a feature or parts of a product
• Adhere to the Agile model of software development to plan, estimate, and ship per business priority

What you need to succeed

• 5+ years of work experience in software development of data processing products.
• Engineering degree in software or equivalent from a premier institute.
• Excellent knowledge of fundamentals of Computer Science like algorithms and data structures. Hands-on with functional programming and know-how of its concepts
• Excellent programming and debugging skills on the JVM. Proficient in writing code in Scala/Java/Rust/Haskell/Erlang that is reliable, maintainable, secure, and performant
• Experience with big data technologies like Spark, Flink, Kafka, Druid, HDFS, etc.
• Deep understanding of distributed systems concepts and scalability challenges including multi-threading, concurrency, sharding, partitioning, etc.
• Experience/knowledge of Akka/Lagom framework and/or stream processing technologies like RxJava or Project Reactor will be a big plus. Knowledge of design patterns like event-streaming, CQRS and DDD to build large microservice architectures will be a big plus
• Excellent communication skills. Willingness to work under pressure. Hunger to learn and succeed. Comfortable with ambiguity. Comfortable with complexity

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

Position - Business Development Manager/ Marketing Manager

Location - Andheri West, Mumbai (Only local candidates should Apply)

Work Experience - Minimum 3 years for Business Development / Marketing.

Preference - Only Female Candidate

Job Responsibilities :

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Seek out the appropriate contact in an organisation
• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Foster and develop relationships with customers/clients
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Have a good understanding of the businesses products or services and be able to advise others about them
• Ensure staff are on board throughout the organization, and understand the need for change and what is required of them
• Discuss promotional strategy and activities with the CEO
• Seek ways of improving the way the business operates
• Attend seminars, conferences and events where appropriate
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Build long-term relationships with new and existing customers

Working Hours - 10 am to 7 pm (Monday to Friday) though you may on occasion have to work longer to meet a project deadline or when attending an event or conference.

• Engaging with multiple people through various social media platforms and getting backlinks.
• Getting high traffic by bookmarking web pages and blogs. Creating backlinks through various blog directory submissions.
• Keep up with search technology trends and recommend changes and updates accordingly will be responsible for On-Page Optimization, Off-Page Optimization,
• Social Media Optimization, Link Building Techniques
• Continuously monitor SEO status of assigned websites for opportunities and updates SEO experience will include excellent knowledge of search engine technology
• Develop, execute and maintain link building activities
• Take part in submissions across the web Directories and articles, directories, social bookmarking, blog, and forum Submission to increase link popularity for websites and other SEO-related activities.

Skills required for the role:

• Candidate must generate backlinks on a daily basis using good PR & amp; DA websites
• The candidate is expected to generate 150-200 backlinks in a day
• The candidate must be very enthusiastic about Off-page link building techniques
• Candidate must be up-to-date with new techniques coming in the market and accordingly use those methods for our clients
• Candidates must find out new websites for link generation on a daily basis
• The candidate will be responsible for improving the ranking of the website by using Off-Page techniques

Experience: 4+ yrs
Salary: Not Disclosed
Location: Hyderabad

Responsibilities:

• Analyze, design and support implementation of business specific Pega solutions and/or framework
• Responsible for implementing technical solutions on Pega 8.x
• Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience
• Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools
• Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features
• Design and implement product features in collaboration with business and IT stakeholders
• Design reusable components, frameworks and libraries
• Ability to interact with business analysts and business team members to refine requirements, Use Cases
• Perform all phases of software engineering including requirements analysis, application design, code development and testing
• Work very closely with architecture groups and drive solutions
• Participate in an Agile / Scrum methodology to deliver high-quality software releases
• Design and develop innovative solutions to meet the needs of the business
• Review code and provide feedback relative to best practices and improving performance
• Troubleshoot production support issues post-deployment and come up with solutions as required
• Mentor and guide other software/Pega engineers within the team
• Experience with troubleshooting Production log files and performance issues
• Responsible for unit testing more complex individual and team deliverables based on established test plans
• Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality
• Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues

Experience and Qualifications:

• Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.
• Pega Systems Certified Senior System Architect (CSSA)
• 5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management
• In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools
• Ability to negotiate and allocate resources appropriately for development and implementation
• Excellent written, communication and presentation skills