Accountant

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Requirements & Responsibilities:-

• Strong experience in Manual Testing (Functional, Regression, Integration, and UAT).
• Hands-on experience in API Testing using Postman or similar tools.
• Creating and maintaining the QA Documentation, like Test Plans & Strategy, Test Cases & Execution Reporting, RTA(Requirement Traceability Matrix), and Release Notes.
• Good knowledge of Database Testing and SQL queries.
• Ability to create and execute test cases, test scenarios, and test plans.
• Experience in defect tracking and management using Jira or similar tools.
• Understanding of SDLC, STLC, and Agile methodologies.
• Strong analytical, problem-solving, and communication skills.
• Domain experience in Banking and FinTech is a plus.

Job Summary

As a Workday HCM Senior functional consultant and HR Business Process Expert, you will be responsible for the end-to-end management of the Workday system, including implementation, configuration, optimization, and ongoing maintenance of core modules: Core HCM, Recruiting, Time Tracking, Absence Management, Performance, Compensation, Advanced Compensation. It also includes the modules that may be adopted based on business development: Benefit, US Payroll, etc. You will partner closely with Talent Teams, and Development team to ensure the system effectively supports global HR operations while driving digital transformation and process automation.

Key Responsibilities

·        Requirement Gathering: Collaborate with the Talent team and other Key stakeholders to gather requirements and translate them into effective Workday solutions.

·        Solution & Configuration: Act as a domain expert in both Workday and HR business process. Lead the implementation, configuration, and on-going management of Workday HCM, Recruiting, Time Tracking, Absence Management, Performance, Compensation, and Advance Compensation. Prepare detailed user stories to clearly define solution requirements and communicate them to the Integration team as needed.

·        Training & Support: Provide training to Talent teams and support them through go-live and post-implementation phases.

·        Troubleshooting: Troubleshoot and resolve issues related to the Workday modules in a timely and efficient manner.

·        Feature Release: Stay updated with the latest Workday features and functionalities, particularly those related to Core HCM, Time Tracking, Absence, Recruiting, Performance management, Compensation, Advanced Compensation and implement improvements as necessary.

·        Best Practices: Advise Talent team on Workday best practices and optimization strategies to enhance their business processes.

·        Flexibility to work occasional shift schedules (up to 20% of time) during critical project phases or system go-live periods.

Required Qualifications

·        Education: Bachelor's degree or higher in Computer Science, Information Technology, Human Resources, or related field.

·        Language: Fluency in both English (written and spoken), with ability to collaborate effectively with global talent and development teams.

·        Experience:

o  5+ years of hands-on Workday HCM configuration and implementation experience.

o  Experience leading at least 2 full lifecycle Workday implementation.

o  Experience leading at least 3 HCM modules such as Core HCM, Time Tracking, Absence, Recruiting, Benefit, US Payroll, Advanced Compensation.

·        Skills & Competencies:

o  Strong analytical and problem-solving skills combined with excellent communication abilities.

o  Self-motivated professional with continuous learning mindset and positive attitude.

o  Ability to work independently and deliver quality results.

·        Client Focus: Proven ability to build effective stakeholder relationships and manage expectations.

·        Flexibility: Capability to prioritize and manage multiple projects while adapting to evolving business needs.

Preferred Qualifications

·        Workday Certification: Workday certification(s) preferred.

·        Workday Extend: Hands-on experience with Workday Extend design experience

Strong Technical Project Manager / Program Manager / Implementation manager profile

Mandatory (Experience 1) – Must have 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

Mandatory (Company) -B2B SaaS

Mandatory (Note): Not looking for implementation engineer but someone who handles the implementation projects

Meet with stakeholders, customers, and project teams to collect requirements, scope projects, and contribute to creative 

and technical concepts 

∙Implement modifications to existing campaigns to accommodate changes in user requirements 

∙Employ best practices in developing, conducting, and interpreting A/B tests and personalization campaigns focused on user 

experience and effectiveness against project goals 

∙Identify areas for improvements and assist in managing projects to implement enhancements to completion  

∙Maintain campaign code in GitHub following established organization standards and development guidelines 

∙Ensure team process to enter and track implementation information including work items, tasks and issue management 

using JIRA 

Tools: 

∙Must have 5+ years minimum experience in building and maintaining web applications. 

∙Must have experience in web technologies HTML5, CSS3, JSON, JavaScript, Web services (SOAP/REST). 

∙Must have Experience in CSS and JavaScript frameworks like Bootstrap, jQuery etc. 

∙Experience with SASS/LESS frameworks. 

∙Experience with source control systems like TFS, GIT etc. 

∙Experience with JavaScript application frameworks such as Angular, React or Vue.js is a plus. 

∙Knowledge of scripting languages and object-oriented concepts. 

∙Experience with Agile / Scrum software development practices. 

∙Excellent troubleshooting and communication skills. 

∙Experience in any content management systems (CMS) preferred but not required. 

∙Ability to work independently and as part of a team. 

∙A/B Testing or Personalization experience is preferred but not required. 

∙Bachelor's degree in computer science, engineering or a related discipline with an information technology focus or 

equivalent experience

Key Responsibilities

• Day to day management and successful long-term relationships with different accounts.

• Experience in fronting client relationships directly

• Handling operations and client management
• End to end project management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Focusing on the strategic aspects of maintaining and growing long-term relationships.
• Establishing growth plans for teams and managed accounts
• Strategizing and executing campaigns for clients.
• Identifying prospective clients, establishing strategic partnerships and alliances
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

Preferred Requirements:

• 4-10 yrs RELEVANT experience 

• Must have worked with digital agencies managing social media marketing and performance marketing (preferable)

• Also willing to consider exceptionally talented folks from offline agencies

• Located in Bangalore and willing to travel to HSR layout

• Experience in fronting client relationships directly

• Experience in social media marketing (organic & paid)
• Experience in relationship management, strong verbal and written communications skills

• Work along with various internal, and external stakeholders, on various patent / IP / corporate law / competition law related matters and projects.
• Ensure the interests of the organization are protected by designing, drafting & vetting various internal and external legal policies and systems like vendor services agreement/NDAs/channel partner agreements, terms of services agreement/referral agreements/collaboration agreements/joint marketing agreements/MoUs/consulting agreements / employment agreement, employment exit agreement, and department undertakings & policies.
• Helping various teams understand the rules and principles of law in simple language.
• Identify discrepancies, escalation mechanisms and managing remediation exercises;
• Entering and managing data from standardized or negotiated agreements into internal systems and assisting in the maintenance of databases.

• EXPERIENCE- Fresher
• EDUCATION & CERTIFICATION- Relevant degree or Masters/ Bachelors in Business / Corporate Law / IP Law.
• SOFTWARE & APPLICATIONS- Tech-savvy with good knowledge of MS Office, G Suite, can adapt to other technologies very quickly.

• - Excellent communication (verbal & written), interpersonal and consulting skills
• - Strong drafting, negotiation and legal analytical skills
• - Ability to identify and escalate issues timely and appropriately
• - Ability to work alone or as part of a team.
• - Confident, pleasant personality, self-motivated and management skills