Illustrator / 2D Visual Designer ( Pre-production),

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Required Skills:

· Experience in implementing Object-Oriented Python, Django.

· Good understanding on Django ORM.

· Experienced in interfacing with *third party API’s using REST

· Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL.

· Experience in Version Control with Git and Bitbucket.

· Experience with JIRA the development progress and tracking deadlines of the project

We are hiring for Fronend Developer for our Noida office (Sector 58) If interested please share your resume.

Position - React Front-end Developer

Employment Type – Full-time 

Job Timing: US timings 

Experience – 4+ years                        

Notice Period - Immediate - 15 days

Location – Noida (Sector 58)

Job description

We are looking for a Front-end Developer with strong knowledge in ReactJS to produce scalable web app solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment.

Responsibilities:

- Work with development teams and UI/UX designer to ideate software solutions

- Design client-side and server-side architecture

- Build the front-end of applications through appealing visual design

- Develop and manage well-functioning databases and applications

- Write effective APIs

- Test software to ensure responsiveness and efficiency

- Troubleshoot, debug and upgrade software

- Create security and data protection settings

- Build features and applications with a mobile responsive design

- Write technical documentation

Requirements:

- Proven experience as a Front-end Developer.

- Experience developing desktop and mobile applications

- Familiarity with common stacks

- Good exp in multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

- Familiarity with multiple back-end languages (e.g. Python) and JavaScript frameworks

- Familiarity with databases (e.g. Firebase, MongoDB), web servers (e.g. Nginx)

- Excellent communication and teamwork skills

- Great attention to detail

- Organizational skills

Education: Degree in Computer Science, Statistics or a relevant field

should have 1-2 years exp in Telecom products like Ericsson , mitel, avaya , ip based pbx , video conference and troubleshooting 

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

Responsibilities:

Develop new back-end features in one Python/Java/Go

Collaborate with key stakeholders across different stages of the SDLC

Deliver high quality code and lead validation of the developed features

Skills and Qualifications:

5+ years of working experience in backend software development

Bachelor’s degree in Computer Science

Solid foundation in data structures, algorithms and software design

Strong analytical and debugging skills

Proficiency in one of Python/Java/Go

Hands on experience on big-data technologies such as Apache Spark, Kafka, Cassandra etc

Familiarity with agile practices

About Araali:

Araali Networks is a SaaS based cybersecurity startup that has raised a total of $10M from well known investors like A Capital, Firebolt Ventures and SV Angels, and and through a strategic investment by a publicly traded security company.

The company is disrupting the cloud firewall market by auto-creating nano-perimeters around every cloud app. The Araali solution enables developers to focus on features and improves the security posture through simplification and automation. 

The security controls are embedded at the time of DevOps. The precision of Araali controls also helps with security operations where alerts are precise and intelligently routed to the right app team, making it actionable in real-time.