Role
This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.
The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).
Essential Duties and Responsibilities
- Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
- Identify, diagnose, and troubleshoot technical issues and problems.
- Categorize, record, and manage reported queries and provide appropriate solutions.
- Assist users with problem identification and resolution.
- Advise users on the appropriate course of action for reported issues.
- Monitor incidents and service requests from initial reporting through final resolution.
- Escalate unresolved or complex problems to the appropriate level of support when required.
- Provide basic online security guidance and technical support to end users.
- Manage one or more customer service/support functions as assigned.
- Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
- Receive and handle service requests in accordance with established procedures.
- Promptly assign and route support calls and tickets to the appropriate teams.
- Log incidents and service requests and maintain accurate and relevant records.
- Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
- Identify and classify incident types and service interruptions.
- Record incidents and categorize them based on symptoms, root causes, and resolutions.
- Support day-to-day operational requirements during changes while minimizing service disruptions.
- Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
- Maintain a typing speed of at least 45 WPM.
- Perform basic hardware and software troubleshooting.
- Demonstrate a good understanding of current operating system functionality.
- Possess a basic understanding of computer hardware.
- Demonstrate proficiency with Microsoft products and applications.
Skills & Qualifications
Technical Skills
- Good understanding of IT Service Desk and technical support processes.
- Knowledge of ITIL processes and best practices.
- Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
- Working knowledge of Active Directory.
- Experience with Microsoft Office 365.
- Knowledge of account provisioning and account creation.
- Basic understanding of computer hardware and peripherals.
- Basic knowledge of Microsoft Teams and Outlook.
- Good understanding of Windows operating systems and common desktop applications.
Professional Skills
- Excellent verbal and written communication skills.
- Strong customer service and customer-handling skills.
- Ability to diagnose problems and provide effective solutions.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize and manage multiple incidents and service requests.
- Ability to follow established IT Service Desk procedures and guidelines.
- Ability to work effectively in a team-oriented environment.
- Strong attention to detail and accurate documentation skills.
Experience
- 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.
Educational Qualifications
- B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
- Bachelor of Computer Applications (BCA); or
- B.Sc. in Computer Science / Information Technology or a related field.
Additional Requirements
- Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
- Commitment to maintaining information security and confidentiality.
- Ability to meet defined service levels and provide timely support to end users.
Shubham Vishwakarma
Full Stack Developer - Averlon
About TrueBlue
About
Company social profiles
Similar jobs
Job Title: Area Sales Manager
Experience Required: Minimum 4+ years of experience in franchise sales profile, preferably in FMCG, Cement, Paint, Insurance and all Retail, or Franchise Business.
Job Type: Full Time & Hybrid (Office Field Work)
Job locations : Karnataka / Hyderabad / Raipur / Nagpur / Navi Mumbai / Orissa
Role Overview:
We are hiring Area Sales Managers to expand our franchise network for Medicine for leading generic medicine company. The ideal candidate should be proactive, driven, and passionate about fieldwork and business development.
Key Responsibilities:
- Prospect Identification Targeting: Identify and approach suitable individuals such as: Insurance agents and Development Officers (DOs), FMCG distributors and dealers, Teachers and professors, Cable operators, Jewellery shop owners, other business-minded individuals with local influence and community reach.
- Daily Sales Activity: Conduct a minimum of 10 productive meetings per day with potential franchise partners.
- Business Presentation: Effectively present the Genericart franchise model, business potential, investment details, and product benefits.
- Franchise Closure: Convert prospects into franchise partners by building trust and showcasing the value proposition.
- Pipeline Management: Maintain a strong lead funnel, follow up regularly, and ensure timely closures.
- Reporting: Share daily reports, progress updates, and market insights with the State Sales Head & management Team.
Qualifications, Skills and Competencies:
- Bachelors/Masters degree in Business Administration, Marketing, or related field.
- Minimum 4+ years of sales, business development experience preferably in Insurance, FMCG, Pharma, Cement, Paint and all Retail, or Franchise Business.
- Strong local network and ability to influence decision makers
- Must be self-motivated, target driven and passionate about field work.
- Excellent communication, negotiation, and relationship skills.
- Willingness to travel extensively within the region.
Compensation & Benefits:
- Attractive monthly incentives based on closures
- Eligible for annual performance bonus and rewards.
Why Join us?
- Be a part of a healthcare revolution impacting 1 crore+ customers
- Work in a rapidly growing industry with long-term career potential
- Supportive and entrepreneurial work culture
- Direct opportunity to build and shape healthcare accessibility in India.
PostgreSQLProven experience in PostgreSQL DBA.
Familiarity with tools like pgadmin, pgBackRest and Replication methods.
basic knowledge in Linux
Experience in migration from Oracle to PostgreeSql is plus
Key Responsibilities:
- Design, develop, and customize Salesforce CPQ (Configure, Price, Quote) solutions
- Work extensively with Apex, LWC, Aura Components, Visualforce, and Triggers
- Implement and optimize integrations with Workday, PRM, and Gainsight NXT
- Build automation using workflows, validation rules, and custom objects
- Handle data migration, reports, dashboards, and SOQL/SOSL queries
- Perform unit testing, debugging, and deployments using Flosum / Opsera (GitHub)
- Collaborate with business stakeholders for requirements, testing, and delivery
Department: International Tele Sales
Target Markets: US, Canada, Australia
About the Role:
We are looking for dynamic and persuasive professionals to join our International Sales team as VIP Product Counsellors. This role involves connecting with international clients, understanding their requirements, and offering them tailored solutions for our premium products/services.
Key Responsibilities:
- Engage with potential customers from international markets (US/Canada/Australia) via phone calls.
- Explain product features and benefits in a clear and compelling manner.
- Build strong customer relationships to ensure high conversion rates.
- Follow up on leads and close sales effectively.
- Maintain accurate records of interactions and transactions in the CRM system.
- Adhere to company policies and deliver excellent customer service.
Requirements:
- Gender: Male candidates only (as per role requirement).
- Excellent communication skills in English.
- Prior experience in international sales or BPO voice process preferred.
- Willingness to work in night shifts.
- Goal-oriented with a customer-first mindset.
- Quick learner with a positive attitude.
Safety Connect is a growing company in the domain of field force and road safety.
We are looking for a high-energy and dynamic Inside Sales Representative to join our growing team and fix quality meetings with potential customers. This role will be responsible for servicing outbound sales with a focus on generating, qualifying, and engaging all prospective clients. This role is one of the first touchpoints for prospects and has the opportunity to set the tone for the sales cycle.
This position requires outbound cold calling, emailing, qualification, and tight collaboration with the Business Development Manager (BDM) to generate new opportunities.
Roles and Responsibilities:
• Primary responsibility would be to generate demand and move leads through the pipeline and convert them into sales qualified leads.
• Respond, engage and qualify inbound leads and inquiries.
• Develop and execute a strong prospecting plan of attack, including email and call scripts.
• Quickly learn about the product, effectively communicate the value proposition and be able to respond to objections.
• Follow-up on leads and provide appropriate information to foster relationships.
• Educate leads on our product and nurture them until they are qualified and ready to talk with BDM.
• Schedule meetings and demos for BDM.
Requirements /Qualifications:
-
Exceptional communication skills (both verbal and written).
-
Self-motivated with diligent work ethic, Experience with CRM applications.
-
Data-driven mindset.
-
1-3 years of experience as an Inside Sales Representative in SaaS/ B2B.
-
Bachelor’s degree or equivalent required.
PHP
Laravel
CodeIgniter
GitWe are building 25+ years of strong regional business acumen, deep relations, and experienced management to revolutionaries trade through comprehensive digital platform and to fulfill the needs of consumers, retailers, suppliers, distributors and manufacturers through digital brands with a vision to disrupt, build, and own the retail business value chain in each market.
We at the present have our presence in UAE, India, Iraq and Saudi Arabia.
Job Description :
* Advanced web development in PHP (OOP) at least 3 years or more!
* Advanced experience with newest version of Laravel or Symfony framework
* Advanced knowledge with Git, MySQL DB (AWS RDS), Amazon S3 storage service, memory cache (Redis).
* Advanced knowledge with writing REST APIs.
* Good knowledge of SOLID, DRY and KISS coding principle.
* Good experience with Linux, Amazon Web Services and Docker.
* Basic knowledge of Design Patterns in PHP.
* Some work should be done using jQuery, HTML and XML standards.
* You enjoy analyzing all the facts and information.
* In depth knowledge of MySQL database.
Perks of working with us :
- Objectives are set to help you align and contribute to the mission
- Ample opportunities for interacting with customers, product managers and the leadership
- You will self-asses your progress while managers will guide you through continuous feedforward.
- Leverage and build strong connections across communities of interests
- Pick your Mentor to help you navigate the present and drive your future
- Continuous learning and upskilling through Nexversity
- Flexibility to move across functions, skills and technologies
- Hybrid work mode to drive balance
Python
C#
Java
Javascript1. Demonstrable problem solving, analytical skills.
2. Ability to program (at Beginner or Advanced Beginner level in one or more programming
language like Java, C#, Python, JavaScript etc.).
3. Ability to think through a problem at conceptual level and propose solutions.
4. Excellent verbal and written communication skills.
5. Keen desire to learn, stretch and a never-give-up attitude.
6. Very strong interpersonal skills and an easy-going personality.
7. Highly proactive, result-oriented and team player.
8. Ability to stay current with new technology.
Roles and Responsibilities
1. Engineering graduates passing in 2022 starting to kick start their career in technology.
2. Ideal candidate should have hand-on interest in programming and some experience in
writing software applications. If you have a GitHub profile, please provide link to your work.
Nice to have internship / college project.
3. Knowledge of one or more programming language to write fully executable and functional
code is very desirable. Knowledge of databases is also desirable. Both these may be at a
Beginner or Advanced Beginner level.
4. You should be focused, enthusiastic, motivated, and have a desire to progress by learning,
executing and experimenting.
Flutter
iOS App Development
Android Development• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into high-quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore possible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time-efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise the security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer-facing representatives about software system design and maintenance.
• Interact with the Clinical Specialists and Product Manager to help understand end-user feedback. • Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver a stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner. • Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.
Requirements: Must Have:
• Flutter: To build cross-platform mobile apps for Android, IOS and Web.
This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
• Git: To manage and collaborate in different projects with the rest of the team.
Good To Have: • Angular • Bootstrap • JavaScript
JavaJava, Springboot, Micro Services is a must
3 to 7 Yrs exp
Temporary WFH
Permanent WFH is also available
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon