Software Implementation Engineer

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Primary Responsibilities:

Developer for IT Regulatory team, work with the development manager and key stakeholders to understand business requirements and develop moderately complex technical solutions.

Work collaboratively with the team to support existing functionality and build, implement, and support new solutions.

Draft and review technical diagrams, specifications documents and required project documentation.

Conduct code reviews of other developers.

Share experience and knowledge with the team to improve productivity & delivery timelines.

Continuously seek ways to improve our existing architecture, advises on complex code deficiencies, provides systemic proposals, and promote efficiencies where necessary.

Job Requirements:

Undergraduate degree in computer science or technology discipline

5+ years of Core Java Development experience & Integration Technologies (Spring, MQ, JSON, XML, SOAP).

Experience writing SQL queries (DB2, Snowflake).

Crystal reports/Excel Writer/Aspose.

Working knowledge of scripting languages (Perl, Unix Shell, Python).

Experience working with source code repositories (Bitbucket, GitHub)

JavaScript, Angular is a plus.

Sound understanding of Object-Oriented Design & Programming, Enterprise Architecture Patterns and GoF design.

A flexible, tenacious team player with a positive attitude and strong interpersonal skills, able to build collaborative relationships with globally distributed teams.

Strong analytical and design skills with attention to detail.

Excellent communication (verbal and written) skills; Able to communicate with different stakeholders effectively.

Experience developing technical solutions in Investment Management industry.

Understanding of portfolio accounting concepts and trade lifecycle

We are looking for a Content Writer to produce high-quality documentation that contributes to the overall success of our products and Services. You will join a team of talented marketers who work collaboratively with technology experts.

Responsibilities:-

· Work with internal teams to obtain an in-depth understanding of the product and services.

· Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

· Write easy-to-understand user interface text, online help, and guides for services.

· Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

Create and maintain the information architecture

Requirements & Skill:-

· Proven working experience in Content writing, Article writing, blog writing, and post description.

· Ability to deliver high-quality documentation paying attention to detail

· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

· Excellent written skills in English

· Strong working knowledge of Microsoft Office

Job Description

We are seeking an experienced and highly skilled Senior Android Developer to join our Banking project team. As a Senior Android Developer, you will be responsible for designing, developing, and maintaining the Android Application for our service-oriented project. This is an excellent opportunity to work in a dynamic and collaborative environment, leveraging the latest technologies to deliver cutting-edge service.

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deliver high-quality Android applications with a strong emphasis on user experience (UX).
• Utilize architecture patterns and best practices for scalable and maintainable code.
• Implement reactive programming for efficient and responsive applications.
• Integrate third-party SDKs to enhance application functionality.
• Conduct regular code reviews to ensure code quality and adherence to best practices.
• Lead and contribute to sprint planning, dev analysis and ensure timely delivery of milestones.
• Manage and mentor team members, fostering a collaborative and productive work environment.
• Communicate effectively with clients to understand requirements and provide updates on project progress.
• Improves testability, team documents.
• Stay updated with the latest trends and technologies in Android development.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Relevant experience 5 to 8 years.
• Proven experience as an Android Developer, preferably in a senior or lead role, with a strong focus on service-oriented projects.
• Good working knowledge of Android and Core Java.
• In-depth knowledge of architecture patterns such as MVP and MVVM.
• Experience with reactive programming using RxJava.
• Proficient in utilizing Dependency Injection tools.
• Hands-on experience with integrating third-party SDKs.
• Familiarity with Kotlin programming language.
• Excellent problem-solving and analytical skills, with the ability to debug complex issues and propose effective solutions.
• Proficiency in UI rendering and performance optimization.
• Demonstrated ability in team management, including sprint planning and handling deliverables.
• Effective communication skills for collaboration with cross-functional teams and clients.
• Ability to adapt to new technologies and learn quickly.

Good to have:

• Familiarity with Kotlin programming language.
• Backend understanding to facilitate effective communication with backend developers.
• Experience with cross-platform development frameworks (e. g., Flutter) is a plus.
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Our Culture and policies we believe in and live by at Nuclei:

• Profitable company with a team-first culture
• Everyone is encouraged to take decisions and lead. Complete freedom with responsibility.
• Work from anywhere - Goa or Bali or Ladakh - Permanently remote
• Unlimited leaves - There is no leave policy at Nuclei.
• 5 days working. Friday 2nd halves are focused on learning and development
• What we do is a part of work - Bookclub, Hackathons/ Ideathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team.

Job Description :-

Roles and Responsibilities:

• Conducting market research to identify potential opportunities for growth, including identifying new markets for existing products or developing new products for untapped markets.
• Identifying the correct decision makers in the companies and setting up the meeting to understand their requirements and products can help them. 
• A seasoned sales professional with an innate hunter mentality who has a proven track record of over-achieving sales revenue growth targets. 
• Actively approach targeted business clients (telephone, email, social networks, events, etc.) Search for new client leads and ability to build a new sales pipeline. 
• An individual with an innate sense of ownership & successfully works towards closing deals. 
• Supervise the activities of sales representatives and team in order to meet sales targets. 
• Maintain an updated knowledge of the company's goals, vision, and values to ensure appropriate prioritizing. 
• Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets. 
• Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base. 
• Strong expertise in b2b sales pipeline management and marketing management. 
• Knowledge of reporting, efficiency, and analytic techniques.

Desired Skills and Requirement:

• Working experience as an Assistant Sales Manager or a similar role in the Sales Department.  
• Ability to work in a fast-paced working environment. 
• Knowledge and experience using effective sales strategies.
• Excellent problem-solving abilities. 
• Good oral and written communication skills. 
• Ability to demonstrate excellent leadership skills. 
• Excellent ability to make a timely decision. 
• Good sales and people skills. 
• Strong expertise in b2b sales pipeline management and marketing management.
• Knowledge of reporting, efficiency, and analytic techniques.

Location: Gurugram

Required Skills:

• ASP.NET, C# .NET, SQL, Web API
• jQuery, JavaScript

• Technically lead a team of 6-8 .NET developers
• Understands the requirement assigned for the development
• Performs the unit testing 
• Resolves bugs assigned, withing SLA time.
• Perform day to day activities of agile methodology
• Leads Daily Huddle & Scrum meeting.
• Takes responsility of CR developmet with all tasks included for it.
• Should perform code review whenever required

What will we be building together?

1K Kirana Bazaar (1K) is building Bharat's first hyperlocal offline-online distribution platform. Our aim is to provide the benefits of technology and scale to the underserved first time internet users of Bharat. We use the efficiencies of the existing kirana store network and empower them with a full technology stack to fulfill all needs of our consumers.

Over the next 2 years our goal is to transform the lives of millions of new age consumers of Bharat and at the same time make the lives of thousands of retailers more fulfilling! With our end to end integrated supply chain and technology stack, we are already disrupting the traditional supply chain and bringing in innovation and gamification to the traditional shopping and consumption process. The growth process will demand exploration of technologies like Blockchain, Artificial Intelligence, IPFS, Distributed Computing, and IOT to name a few to fuel the idealistic model design for the making of an evolved #bharat. We visualise seamless access to every consumer or a mom & pop store in the deepest rooted corners of India.

What will you be driving with the team?

To build full-stack solutions for retail & supply chain from managing purchases to selling products to end consumers. You will work on solving some of the complex problems of the retail industry.

Your core responsibilities:

• Solve complex problems and follow good coding practices and complying with existing quality standards.
• Evaluate existing engineering processes and recommend improvements.
• Setup high-quality standards in production running code by performing diligent code reviews and rigorous unit test coverage.
• Brainstorm (sometimes, even prototype) features with the rest of the team based on your knowledge of the codebase.
• And of course, there's always bugs to fix, based on your personal experience or feedback from the team and the 1K community.

What will help you thrive in this role? 

• A bachelor’s degree in Computer Science or a related field is preferred.
• 6 month+ experience in software development.
• Knowledge of programming languages.
• Should possess a solid grasp of object-oriented programming, data structures, and software design.
• Experience with AWS infrastructure and distributed systems is a plus.
• Highly developed attention to detail.
• Ability to work well in a fast-paced environment.

Whom you will be sharing your workday with?

We are a language-agnostic engineering team of independent thinkers who understand the priorities of a rapidly growing startup and excel at choosing high impact projects. Our core beliefs are: 

• We are at the forefront of disrupting the traditional retail & supply chain industry by building distributed systems
• We are hardcore open source lovers and believe in the strength of the open-source community.
• We believe technology can change the way information is consumed.
• We use a data-driven approach to build new products and features.
• Build new tech solutions to improve business processes and enable our various departments to help service our teams better.
• We embrace and enable DevOps culture within the organisation.

And yes! We do have new furry friends coming to our office every day.

Work Perks

• Hybrid work environment with flexibility to work from anywhere. 
• A great salary, commensurate with experience.
• Unlimited vacation policy which means Paid Vacations.
• A relaxed & flexible working atmosphere.
• Weekly parties (Unofficial).
• Paid outings to remote work locations and industry events/conferences.
• Paid Health Insurance for you and your loved ones.

Designation: Senior iOS Developer

Qualification: BCA/BTECH/BSCIT/BE/MCA/MTECH/MSCIT/ ME with relevant skills and interest may apply.

Salary: 30000 – 50000 per month

Experience: 3+ Years

Location: Mahape, Navi Mumbai (Work from Home for Next 4-5 months post that It can be working from office but people who just want to work from home are also welcome)

Job Profile/Description:

a) 3+ years of experience in Native iOS Application development.

b) Experience on iOS, iPhone SDK, Objective-C/Swift, Xcode & Interface Builder, MacOS,

Auto-layout, Autoresing.

c) Experience with Core Data, SQLite, Location Based Services added advantage.

d) Understanding of building App that utilizes web-services to tie applications to server-side APIs,

via REST and SOAP.

e) Experience with the implementation of third-party libraries and API.

f) Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies.

g) Should be aware of platform-independent mobile application development trends/ tools

h) Experience in developing enterprise mobility is desirable

i) Good interpersonal skills, for effective communication with business and development teams

j) Proven track record of successful and timely project delivery

k) Well Conversant on iOS along with other mobile platform for Mobile Application

l) Development and integration.

m) Should have executed at least three projects from start to finish in iOS

n) The position requires an expert understanding of complex, multi-phased projects and the

o) Understanding of apple design principles and interface guidelines.

P) Experience in uploading iOS apps on the App Store.

q) Candidate should be Quality and cost-driven with strong oral and written communication,

interpersonal skills.

r) Motivated to learn and implement new processes and technologies.

s) Candidate must have the ability to perform under a stringent timeline.

t) Should be a good Team player and team mentoring.

u) Contain good knowledge of different iPhone and iPad devices screen resolutions.

v) Proficient in code versioning tools including Mercurial, Git, and SVN.

w) Experience with performance and memory tuning with tools (such as Instruments and Shark,

depending on project needs)

x) Knowledge of Flutter will be nice to have

Only applicants who are available full time for a minimum duration of 1 year can apply.