Software Implementation Engineer at Banking · Delhi · 6 - 26 years · ₹10L - ₹22L / yr · Posted 20 Oct 2021
Software Implementation Engineer
Job Description
- Identify, Collate and translate user requirements.
- Define objectives and goals to be achieved by technical solution.
- Identify possible Solutions.
- Manage and Coordinate with solution provider for setup and installation of technical systems, applications, or process designed for business process solutions.
- Troubleshoot functionality of configured systems.
- Identify and document technical issues and feedback to be escalated to vendor for resolution and process improvements.
- Work as trainer and support directly to user onsite or remotely.
- Act as a bridge between SGRL users and technical solution provider during and after Implementation.
Duties and Responsibilities
- Translate business requirements into Technical Functional Designs.
- Identify available solutions and arrange Demos.
- Arrange technical and commercial negotiations for selected solution.
- Plan deployment of solution including test Plan development and execution.
- Provide training and end-user support during and after the implementation process.
- Ensure delivery of documented user requirement with the software provider.
Skills Required
- Business Analysis Skills
- Analytical skills and attention to detail in written documentation
- Quick Learner / Grasping skills
- Strategic thinker with the ability to motivate and drive tactical execution.
- Creative problem solver, capable of developing innovative and differentiated solutions.
- Strong Oral and written communication and presentation skills with a keen eye for details.
- Proficient in Microsoft Word, Excel, PowerPoint, SQL and Scripting.
- Organizational skills and time management
- Language – English and Hindi
Preferred Skills
- Oracle 10 and above
- Jasper
- BI platform
Experience Required
Minimum 10 years of experience
Experience of working with Housing Finance Company.
Experience of analysing and documenting Business Requirements.
Played key role in implementation of end-to-end software solution.
Educational Qualifications
Must be a Graduate in any stream. Additional Qualification as per skills mentioned above will be an added advantage.
Candidate with Advanced Skills can expect good salary commensurate with industry standards.
Location
Delhi
Remote Work: Work from Home shall be acceptable till the pandemic is over. Visit to office, as and when informed by HR or reporting manager, is expected.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Experience: 8–12 Years
Location: Remote / Client Location (Travel as required)
Job Summary
We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.
Key Responsibilities
- Implement and configure the Digital Evaluation System for universities and colleges.
- Coordinate with clients to understand their requirements and ensure successful deployment.
- Support system integration, configuration, testing, and troubleshooting.
- Conduct product demonstrations and training sessions for clients and users.
- Monitor implementation progress and resolve technical issues within timelines.
- Coordinate with internal Product, Development, and Support teams for issue resolution.
- Prepare implementation documentation, reports, and user guides.
- Travel to client locations for implementation, training, and support whenever required.
Requirements
- 8–12 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.
- Experience working with universities, colleges, or educational institutions will be preferred.
- Good understanding of software implementation and troubleshooting.
- Basic knowledge of databases/SQL and APIs will be an advantage.
- Strong communication, coordination, and client-handling skills.
- Willingness to travel as per business requirements.
Compensation
Salary will be discussed based on your previous/current salary, experience, and interview performance.
Preferred Candidates
Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.
Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain
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Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients
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Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery
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Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)
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Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
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Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships
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Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability
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Mandatory (Company) -B2B SaaS Product companies
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Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.
Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain
2
Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients
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Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery
4
Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)
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Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
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Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships
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Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability
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9
Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.
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3
Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery
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Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)
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Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
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Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships
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Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability
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Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon
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Mandatory (Education): Engineering graduate
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2
Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients
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Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery
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Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)
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Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
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Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships
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Roles & Responsibilities
Key Responsibilities
- Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
- Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
- Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.
- Act as the primary project/implementation point of contact for enterprise customers.
- Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
- Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
- Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
- Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
- Build and maintain strong, strategic, long-term relationships with enterprise customers.
- Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.
- Proactively identify risks and challenges and drive them to resolution.
Ideal Candidate
1Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain2Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients3Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery4Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)5Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.6Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships7Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability8Mandatory (Company) -B2B SaaS Product companies9Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.10Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon11Mandatory (Education): Engineering graduate12Mandatory (Note): Candidates who had been working earlier with Sprinklr or currently working with Sprinklr will not be considered
Interview Process
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon