IT- Business Development Manager

Role Overview

• We’re looking for an experienced Laravel Developer to join our Mumbai team.
• You’ll be a key contributor to our product development and delivery initiatives, helping build and maintain high-quality web applications that power impactful solutions worldwide.

Responsibilities

• Develop and maintain robust, scalable web applications using Laravel (v8 or higher).
• Collaborate with cross-functional teams to define, design, and deliver new product features.
• Write clean, secure, and efficient code following best practices.
• Build and maintain RESTful APIs and third-party integrations.
• Troubleshoot, debug, and optimize applications for performance and reliability.
• Manage and optimize MySQL/PostgreSQL databases and queries.
• Participate in code reviews, daily stand-ups, and Agile ceremonies.
• Contribute to maintaining code quality, CI/CD pipelines, and deployment processes.

Required Skills

• Strong hands-on experience with Laravel (v8 or higher) and PHP.
• Sound understanding of MVC architecture and OOP principles.
• Proficiency with MySQL/PostgreSQL, Eloquent ORM, migrations, and seeders.
• Solid knowledge of HTML, CSS, JavaScript, and frontend libraries like Bootstrap.
• Experience building and consuming RESTful APIs.
• Familiarity with Git and version control workflows.
• Good understanding of application hosting, deployment, and CI/CD.
• Strong problem-solving and communication skills.

Good to Have (Preferred Skills)

• Experience with Vue.js, React.js, or other frontend frameworks.
• Knowledge of Docker, Kubernetes, or containerization tools.
• Familiarity with AWS, Azure, or other cloud platforms.
• Basic understanding of Linux server administration.
• Exposure to Agile/Scrum methodologies.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
• Minimum 2+ years of experience in developing and deploying Laravel-based applications.
• Certification(s) in PHP or Laravel development is a plus.

Why Join Us

• Opportunity to work on projects that create real social impact across multiple countries.
• Collaborative, fast-paced, and growth-oriented environment.
• Exposure to cutting-edge technologies and global clients (including UN agencies).

• Having experience with Python,API,Architectural Design
• A minimum of 7-9 years of experience in developing integration/automation solutions or related experience
• 3-4 years of experience in a technical architect or lead role
• Experience working on any iPass platform.
• Knowledge of any programming languages. Python preferred
• Good understanding of integration concepts, methodologies, and technologies
• Ability to learn new concepts, and technologies and solve problems
• Good communication and presentation skills
• Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done.

The programmer must have 2-3 years plus work experience with:

Visual Basic .NET and Visual Basic 6, including the use of program “classes” and creation of DLL’s

 SQL Server databases, SQL, ADO.NET

 Crystal Reports Experience with the following is desirable but not required:

 ASP.NET

 MS Word, MS Excel, MS Exchange

 Networking/LANs, TCP/IP protocol

Job Summary:

The position of a Software Developer is a full time VB6 Programmer role. He will be primary responsible for maintaining and developing code. As a VB 6 programmer you will be responsible for to plan program code, enhancements and changes. Job Responsibilities: 1. To create, test and maintain software product codes. 2. Provides assistance to technical staff when they are unable to resolve a program, SQL database. 3. To resolve customer queries as assigned to resolve a problem. 4. Perform all other duties as needed or required to maintain and grow profitable business within the assigned areas.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

1. Data Steward :

Data Steward will collaborate and work closely within the group software engineering and business division. Data Steward has overall accountability for the group's / Divisions overall data and reporting posture by responsibly managing data assets, data lineage, and data access, supporting sound data analysis. This role requires focus on data strategy, execution, and support for projects, programs, application enhancements, and production data fixes. Makes well-thought-out decisions on complex or ambiguous data issues and establishes the data stewardship and information management strategy and direction for the group. Effectively communicates to individuals at various levels of the technical and business communities. This individual will become part of the corporate Data Quality and Data management/entity resolution team supporting various systems across the board.

Primary Responsibilities:

• Responsible for data quality and data accuracy across all group/division delivery initiatives.
• Responsible for data analysis, data profiling, data modeling, and data mapping capabilities.
• Responsible for reviewing and governing data queries and DML.
• Accountable for the assessment, delivery, quality, accuracy, and tracking of any production data fixes.
• Accountable for the performance, quality, and alignment to requirements for all data query design and development.
• Responsible for defining standards and best practices for data analysis, modeling, and queries.
• Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
• Responsible for the development and maintenance of an enterprise data dictionary that is aligned to data assets and the business glossary for the group responsible for the definition and maintenance of the group's data landscape including overlays with the technology landscape, end-to-end data flow/transformations, and data lineage.
• Responsible for rationalizing the group's reporting posture through the definition and maintenance of a reporting strategy and roadmap.
• Partners with the data governance team to ensure data solutions adhere to the organization’s data principles and guidelines.
• Owns group's data assets including reports, data warehouse, etc.
• Understand customer business use cases and be able to translate them to technical specifications and vision on how to implement a solution.
• Accountable for defining the performance tuning needs for all group data assets and managing the implementation of those requirements within the context of group initiatives as well as steady-state production.
• Partners with others in test data management and masking strategies and the creation of a reusable test data repository.
• Responsible for solving data-related issues and communicating resolutions with other solution domains.
• Actively and consistently support all efforts to simplify and enhance the Clinical Trial Predication use cases.
• Apply knowledge in analytic and statistical algorithms to help customers explore methods to improve their business.
• Contribute toward analytical research projects through all stages including concept formulation, determination of appropriate statistical methodology, data manipulation, research evaluation, and final research report.
• Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to the stakeholders.
• Achieve defined project goals within customer deadlines; proactively communicate status and escalate issues as needed.

Additional Responsibilities:

• Strong understanding of the Software Development Life Cycle (SDLC) with Agile Methodologies
• Knowledge and understanding of industry-standard/best practices requirements gathering methodologies.
• Knowledge and understanding of Information Technology systems and software development.
• Experience with data modeling and test data management tools.
• Experience in the data integration project • Good problem solving & decision-making skills.
• Good communication skills within the team, site, and with the customer

Knowledge, Skills and Abilities

• Technical expertise in data architecture principles and design aspects of various DBMS and reporting concepts.
• Solid understanding of key DBMS platforms like SQL Server, Azure SQL
• Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.
• Experience in MDM tools like MS DQ, SAS DM Studio, Tamr, Profisee, Reltio etc.
• Experience in Report and Dashboard development
• Statistical and Machine Learning models
• Python (sklearn, numpy, pandas, genism)
• Nice to Have:
• 1yr of ETL experience
• Natural Language Processing
• Neural networks and Deep learning
• xperience in keras,tensorflow,spacy, nltk, LightGBM python library

Interaction :  Frequently interacts with subordinate supervisors.

Education : Bachelor’s degree, preferably in Computer Science, B.E or other quantitative field related to the area of assignment. Professional certification related to the area of assignment may be required

Experience :  7 years of Pharmaceutical /Biotech/life sciences experience, 5 years of Clinical Trials experience and knowledge, Excellent Documentation, Communication, and Presentation Skills including PowerPoint