IT- Business Development Manager

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities-

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

• Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

• Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

• Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

• Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

🚀 We're Hiring | Site Reliability Engineer (SRE)

📍 Location: Hyderabad (Hybrid)

💼 Experience: 4–6 Years

P99Soft is looking for a skilled Site Reliability Engineer (SRE) to join our engineering team. If you're passionate about building highly available, scalable cloud infrastructure and driving automation across modern DevOps environments, we'd love to hear from you.

Key Responsibilities

- Design, implement, maintain, monitor, and support backend servers and microservices infrastructure.

- Build and maintain automation tools for development, testing, operations, and IT infrastructure.

- Participate in 24/7 on-call support for production incidents (PagerDuty).

- Collaborate with cross-functional teams to ensure seamless deployments and operational excellence.

- Define and improve SRE processes across development, testing, releases, and support.

- Troubleshoot complex infrastructure and production issues.

- Drive infrastructure automation and continuous process improvements.

Implement security best practices, vulnerability assessments, and risk management.

- Perform incident management and root cause analysis (RCA).

- Monitor system health, customer experience, and operational KPIs.

Required Skills

- Cloud Platforms: AWS, GCP

- Containerization & Orchestration: Docker, Kubernetes, Rancher, Amazon EKS, Amazon ECS, GKE, Elastic Beanstalk, Google App Engine

- Infrastructure as Code (IaC): Terraform, AWS CloudFormation, GCP Deployment Manager, Ansible

- Monitoring & Observability: Prometheus, Datadog, Alertmanager, Thanos, AWS CloudWatch

- CI/CD: GitLab CI/CD, Jenkins

- Scripting: Python, Golang

- Version Control: GitLab, Perforce, Subversion

- Operating Systems: Ubuntu, CentOS, Amazon Linux, Red Hat Enterprise Linux

If you have hands-on experience managing cloud-native infrastructure, Kubernetes environments, DevOps automation, and production operations, we'd love to connect with you.

📩 Share your resume:

Know someone who would be a great fit? Feel free to like, share, or tag them in the comments.

#Hiring #SiteReliabilityEngineer #SRE #CloudEngineer #DevOps #AWS #GCP #Kubernetes #Docker #Terraform #Jenkins #GitLab #Python #Golang #Infrastructure #CloudComputing #HyderabadJobs #HybridJobs #TechJobs #P99Soft

JOB DETAILS:

* Job Title: Tester III - Software Testing- Playwright + API testing

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 4 -10 years

* Location: Hyderabad

Job Description

Responsibilities:

• Design, develop, and maintain automated test scripts for web applications using Playwright.
• Perform API testing using industry-standard tools and frameworks.
• Collaborate with developers, product owners, and QA teams to ensure high-quality releases.
• Analyze test results, identify defects, and track them to closure.
• Participate in requirement reviews, test planning, and test strategy discussions.
• Ensure automation coverage, maintain reusable test frameworks, and optimize execution pipelines.

Required Experience:

• Strong hands-on experience in Automation Testing for web-based applications.
• Proven expertise in Playwright (JavaScript, TypeScript, or Python-based scripting).
• Solid experience in API testing (Postman, REST Assured, or similar tools).
• Good understanding of software QA methodologies, tools, and processes.
• Ability to write clear, concise test cases and automation scripts.
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps) is an added advantage.

Good to Have:

• Knowledge of cloud environments (AWS/Azure)
• Experience with version control tools like Git
• Familiarity with Agile/Scrum methodologies

Skills: automation testing, sql, api testing, soap ui testing, playwright

Job Description/Responsibilities

• Candidate should be strong in Core ABAP + S4HANA Implementation/Migration

• Good hands-on knowledge on Core ABAP and OOABAP

• Must have Implementation and Migration to S4HANA.

• Good hands-on experience and knowledge is required on OData, CDS, AMDP, RAP

• Experience in SAP Enhancement Framework.

• Experience in Dialog Programming, Smart Forms, SAP Script, User Exits.

• Dictionary, Business Add-In, BADIs, Data Interfaces, RFC, ALE, ALV, IDOCS, BDC, BAPI, BDC, LSMW, Web-UI.

• Good Knowledge on SAP Tables Fields, Domains and on creating Search Help.

• Experience in SQL Trace, SAP Run time analysis, Debugging ABAP, Query Info Sets.

• Experience with report development, performance tuning, modification, and support of SAP customized and standard programming.

• Knowledge in web services (SOAP/REST/HTTP POST).

• Proven success in contributing to a team-oriented environment.

• Result oriented and able to work independently.

• Proven ability to work creatively and analytically in a problem-solving environment.

• Excellent leadership communication written and oral and interpersonal skills.

• Strong sense of ownership and commitment.

• Adhering and contributing to guidelines and quality standards.

About TrialX

Founded by Columbia University alumni, TrialX is a life-sciences technology company empowering every citizen to contribute to health research—on Earth and in space. Our SaaS platform streamlines patient recruitment, remote data collection, and participant engagement for pharmaceutical sponsors, CROs, and academic medical centers.

Our Values

Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success.

Product Excellence - We craft secure, reliable, beautifully simple products that users love.

Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough".

Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company.

Position Summary

You will serve as the servant-leader for a single, dedicated Product Engineering team that ships releases on a fixed cadence. Your mission is to run the team’s Scrum ceremonies, uphold our SDLC and software-validation standards, and keep the release train running predictably and transparently.

Responsibilities & Impact

Focus Area

What You’ll Do

Cadenced Release Delivery

Own the release calendar; lock sprint goals and ensure each increment meets Definition of Done and validation requirements. Coordinate cut-over tasks with DevOps and QA.

Scrum Facilitation

Plan and run all ceremonies—Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives—ensuring time-boxing and clear outcomes.

Team Coaching & Continuous Improvement

Coach the team in Agile principles, foster self-organization, and turn retro feedback into actionable experiments that raise velocity and quality.

Backlog Stewardship

Partner with the Product Manager to keep the backlog groomed, prioritized, and understood. Confirm that user stories are INVEST-ready before sprint commitment.

Risk & Impediment Management

Surface blockers early, own their resolution, and communicate impact on scope or timeline to stakeholders.

Jira & Reporting Excellence

Configure and maintain Jira workflows, boards, dashboards, and automated reports (velocity, burndown, cycle time). Provide crisp weekly status summaries.

Documentation & Validation

Ensure sprint artifacts—user stories, acceptance criteria, test evidence, release notes—are complete, version-controlled, and audit-ready under HIPAA/GDPR/21 CFR Part 11 guidelines.

Qualifications

• 3–5 years as a Scrum Master or Agile Project Manager for a product engineering team
• Demonstrated success delivering time-boxed releases in a regulated SDLC (HIPAA, ISO 27001, FDA, or similar)
• Expert-level Jira skills: custom workflows, JQL, dashboards, Advanced Roadmaps, REST API integrations
• Solid understanding of Agile metrics and how to leverage them for continuous improvement
• Excellent facilitation, conflict-resolution, and written/verbal communication skills
• Certifications: CSM, PSM II, or equivalent

Bonus Points

• Experience with life-sciences or eClinical products
• Background supporting SOC 2 or GDPR audits

What Success Looks Like in 12 Months

1. Predictable Velocity – Team velocity varies by ≤ 10 % across four consecutive sprints.
2. On-Time Releases – 95 % of planned increments ship on schedule with no critical defects escaping to production.
3. Audit-Ready Artifacts – Validation evidence packages are compiled within 48 hours after each release.
4. Process Uptick – Retro action items achieve ≥ 70 % completion by the next sprint, resulting in measurable gains in cycle time or quality.

Electrum is looking for an experienced and proficient DevOps Engineer. This role will provide you with an opportunity to explore what’s possible in a collaborative and innovative work environment. If your goal is to work with a team of talented professionals that is keenly focused on solving complex business problems and supporting product innovation with technology, you might be our new DevOps Engineer. With this position, you will be involved in building out systems for our rapidly expanding team, enabling the whole engineering group to operate more effectively and iterate at top speed in an open, collaborative environment. The ideal candidate will have a solid background in software engineering and a vivid experience in deploying product updates, identifying production issues, and implementing integrations. The ideal candidate has proven capabilities and experience in risk-taking, is willing to take up challenges, and is a strong believer in efficiency and innovation with exceptional communication and documentation skills.

YOU WILL:

• Plan for future infrastructure as well as maintain & optimize the existing infrastructure. 
• Conceptualize, architect, and build:
• 1. Automated deployment pipelines in a CI/CD environment like Jenkins;
• 2. Infrastructure using Docker, Kubernetes, and other serverless platforms; 
• 3. Secured network utilizing VPCs with inputs from the security team. 
• Work with developers & QA team to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
• Work with developers to institute systems, policies, and workflows which allow for a rollback of deployments. 
• Triage release of applications/ Hotfixes to the production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
• Assist the developers and on calls for other teams with a postmortem, follow up and review of issues affecting production availability.
• Scale Electum platform to handle millions of requests concurrently.
• Reduce Mean Time To Recovery (MTTR), enable High Availability and Disaster Recovery

PREREQUISITES:

• Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
• Minimum of six years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructures such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail, and other services provided by AWS.
• At least 2 years of experience in building and owning serverless infrastructure.
• At least 2 years of scripting experience in Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible).
• Experience building a multi-region highly available auto-scaling infrastructure that optimizes performance and cost.
• Experience in automating the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have prior experience automating deployments to production and lower environments.
• Worked on providing solutions for major automation with scripts or infrastructure.
• Experience with APM tools such as DataDog and log management tools.
• Experience in designing and implementing Essential Functions System Architecture Process; establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Experience establishing and enforcing:
• 1. System monitoring tools and standards
• 2. Risk Assessment policies and standards
• 3. Escalation policies and standards
• Excellent DevOps engineering, team management, and collaboration skills.
• Advanced knowledge of programming languages such as Python and writing code and scripts.
• Experience or knowledge in - Application Performance Monitoring (APM), and prior experience as an open-source contributor will be preferred.

• Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)

• Leading a team of Web, SEO, Content and Email experts
• Collaborating with internal departments to facilitate client need fulfillment.
• Present strategies to clients and ensuring timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to increase their ROI
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services and upselling them time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• ​Lastly, manage the P/L of the team and accounts assigned

• Knowledge of digital tools and technology
• Understanding and knowledge of websites, search and email
• Experience in customer service
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player & leader
• Good time-management skills and organized
• Great interpersonal and communication skills