Profile Description:
The job holder will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.
Key Responsibilities:
Project / Process:
- Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure individual SLAs are met on processing transactions (if applicable).
- Ensure process guidelines are followed and met as documented.
- Review process audit findings and take corrective action to prevent negative results.
- Conduct Quality checks & periodical review of process adherence.
- Maintain operations rigor around daily huddles, knowledge management Cross training etc.
- Provide updates and submit reports related to own area of work.
Team Managements:
- Provide work direction and guidance to team members:
- ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
- Allocate work and tasks to the team.
- Conduct team building activities to enhance motivation.
- Conduct knowledge transfer sessions for new joiners in the team.
- Identify training needs of team members and provide coaching support to them.
- Report to the manager on performance, status and any escalations.
- Manage attrition and absenteeism.
- Developing and implementing a timeline to achieve targets.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
About CoverYou
Similar jobs
The Role
We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.
Key Responsibilities
- Contact prospective customers through cold calling and emails.
- Follow up on data and leads developed by the sales team.
- Provide support to the marketing team by inviting prospective customers for promotional events.
- Address customer needs and requirements.
- Transfer qualified leads to experienced sales professionals.
- Identify key prospects for sales and develop interests.
- Record and expand your lead database for cold calling and emails.
- Conduct remote demos of our products.
- Follow up diligently on any leads showing interest
- Direct email marketing to key clients and prospects
- Conduct client or market surveys to obtain information about potential leads
- Participate in the preparation of proposals and / or sales presentations
- Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
Key skills and experience required
- Minimum Bachelor’s Degree or equivalent.
- Excellent communication skills.
- Ability to engage in conversations and make accurate judgments.
- Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
- Strong analytical and problem-solving skills.
- Excellent negotiation and consultative sales skills.
- Exceptional customer service skills.
- Strong project and time management skills
- Experience working with Western companies (preferred)
What we look for:
We have a unique opportunity as we are looking for a Sales Manager at Epixel Solutions. You have the opportunity to build the sales process from the ground up. This position will be responsible for developing a sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. You will work with high-profile customers, evaluate budgets, and determine ways to simplify and improve the sales process.
Your tasks often include assigning sales territories, mentoring members of the sales team, setting quotas, assigning sales training, hiring salespeople, and building sales plans. You will also set goals, identify priorities and eliminate redundant activities to increase sales.
Additional duties could find you traveling to client sites, and attending conferences, conventions, and small workshops representing Epixel Solutions.
This position will report to the Chief Growth officer who heads up the Go To Market (GTM) team.
Responsibilities:
The duties and responsibilities of our ideal Sales Manager include:
- Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
- Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams' strengths and weaknesses.
- Establishing productive and professional relationships with key personnel in assigned customer accounts.
- Building and promoting healthy, long-lasting customer relations by partnering with them.
- Developing and implementing new sales initiatives, strategies, and programs to capture key demographics.
- Providing daily/weekly/monthly and quarterly reports of field sales success and communicating the Voice of the Customer (VOC) to the reporting manager.
Skills and qualifications:
A successful Sales Manager candidate with Epixel will be the driving force behind our competent sales team and will have a variety of skills and qualifications that include:
- Ability to communicate, inspire and motivate
- Proven ability to drive the sales process from plan to close
- Excellent mentoring, coaching, and people management skills
- Excellent time management skills to maximize their ability to reach goals
- Ability to identify, recruit and hire talented sales reps
Requirements:
Prospective Sales Manager candidates should have a minimum of 5-10 years of experience working in the sales field, preferably in a fast-moving SaaS organization or startup. They should also have a successful and verified track record in leading a sales department to achieve its goals.
The right candidate should be able to identify opportunities in sales and profits and possess knowledge about allocating Sales Representatives to achieve or exceed set sales performance targets. The candidate must be skilled in data analysis and managing customers using customer relationship management (CRM) as this position involves working with a lot of data and prospects.
Familiarity with our tech stack would be a plus (Zoho, Calendly, Google Apps, Redmine)
The Epixel sales team is war-ready to support our international clients and prospects around the clock. Hence, candidates should be flexible working in three different shifts on and off according to business needs.
Role: Team Leader
Job Responsibilities :
Handling team of 20-25 people
Set clear team goals
Delegate tasks and set deadlines
Recruit, Train, and Coach the Sales Team
Identify opportunities to improve the work processes.
Ability to manage time to meet multiple priorities and deadlines.
Prepare multiple reports
Developing strategies to improve sales performance through ongoing training and development
Eligibility Criteria :
Any Graduate
Minimum of 1 year of experience as Team Leader in Sales
Excellent verbal, written, and interpersonal communication skills, MS Office knowledge(Word, Excel, Access, and PowerPoint).
Rotational off and 6 days working
Female candidate preferred
Location - Gurgaon Preferred
ELIGBLITY:
- Any Graduation with relevant experience.
- Should have excellent written and oral communication.
- Should be proficient in following languages (English, Hindi & Kannada)
- Proficient in MS Office package.
- Should be an excellent team player & should able to maintain good coordination with clients & other team members.
- Prior Experience in Electrical & Electronic Manufacturing company will an added advantage.
ROLES & RESPONSIBILITIES :
- Preparing the offers & work Orders.
- Handling the Pre sales communication.
- Coordinating with technical team, design team, project team, SCM & Clients for the smooth project execution.
- Should maintain the proper documentation as per the standard.
- Managing the entire business planning and performance for North zone
- Exploring potential business avenues in exports & managing marketing & sales operations
- Analyzing latest marketing trends, tracking competitors' activities
- Conceptualizing strategic new product development plans
- Executing the sales promotion schemes
- Negotiating terms of business with channel partners and distributors
What you need to have:
- MBA / PGDM; Any Graduation
- Have experience in New distributors opening, retail channel development, market expansion, Team management .
- Preferably from FMCG, Food industry.
Good communication skills
Should be comfortable working in target-oriented role
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.