Subject Matter Expert - Insurance

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather

than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Key Responsibilities:

· Generate leads and make cold calls and reference calls to arrange a meeting for discussion.

· Conduct regular visits to schools, colleges, and coaching institutes to promote EdTech products.

· Develop a growth strategy to bring financial gains and delighting clients.

· Suggest ways and means to endorse the products and services of the organization.

· Keep a close tab on the strategic moves made by the competitors.

· Maintain and manage records of sales, revenue, collections, invoices

· Build long-term association with the existing clients and prospects.

· Schedule and conduct product demos for principals, teachers, and decision-makers.

· Prepare bespoke sales contracts

· Attend conferences, exhibitions and fairs to promote the company’s offerings.

· Develop new markets and regions to promote the products and services of the organization.

· Align personal goals with the vision and key objectives of the organization.

· Maintain reports of visits, demos, and closures in CRM.

Key Attributes:

· Excellent communication skills and interpersonal skills.

· Thorough knowledge of the products and services and about the markets.

· Flair to research and keep a tab on changing trends.

· Ability to build relationships

. Good Listener.

· Absolute Professional attitude

· Effective Negotiation skills.

. Willing to travel and must possess two/four-wheeler

· Inspiring team player

· Self-motivated with a result-oriented mindset.

· A true go getter

Position: Business Development Executive Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 2.50 LPA to 4.80 LPA We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. Requirements: • Bachelor's degree in business management, marketing, or related field. • 0 - 3 years' relevant work experience in business development or similar field preferred. • Excellent written and verbal communication skills. • Ability to handle multiple projects simultaneously and work under pressure. • Proficient in Microsoft Office and relevant software. Responsibilities: • Identifying profitable business opportunities • Conducting extensive market research • Creating actionable business strategies • Nurturing relationships with clients • Analyzing market trends. Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions 

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

We have an urgent requirement of an Automation Tester who has at least 2 years of experience in Automation Testing.
Immediate Joiner will be preffered or the maximum notice period -15 days.

Job Requirements:

1. Maintaining a suite of automated tests for Web and Mobile applications
2. Maintaining automation framework and implementing improvements
3. Conversion of the manual test suite to automation
4. Create and maintain test cases.
5. Maintain and update regression testing scripts to close test escapes.
6. Perform exploratory testing, integration testing, regression testing, automated testing.
7. Execution and triage of automated test executions.
8. Defect management in Jira.
9. Maintenance on Jenkins integration.
10. Exposure to Test and Defect Management Tools like JIRA, Test rail, Zephyr etc.

Skills required

• Writing reliable and maintainable automated tests.
• Demonstrable experience in Automation testing using Selenium or similar
• Experience with Serenity BDD test framework, (Cucumber, Selenium, Rest Assured)
• Programming skills with either Java / JavaScript / Python or similar
• Unit testing frameworks such as TestNG, JUnit and/or N Unit
• Testing API’s with SoapUI / Postman or similar
• Performance Testing with J meter, Neo Load or similar
• Familiarity with Swagger or Open API Specifications.
• Familiarity with JSON objects, SQL queries, data structures, log file analysis
• Strong knowledge of Scripting Languages like Java, JavaScript, Python, Ruby, Groovy etc.

Roles & Responsibilities:

• Responsible for improving the company's organic search results.
• Creates and launches SEO campaigns, identifies areas of improvement.
• Expertise in building high-quality links from reputed sites.
• Strong experience in on-page and off-page link building activities.
• Ability to build/manage a team and motivate them to achieve the team objective.
• Review and analyze areas that need to be improved, deleted, or revised, prepare detailed strategy reports.
• Compile and present SEO performance reports.
• Identify the least expensive but most powerful and profitable keywords for the website.
• Ensure websites are filled with optimal keywords and Consult with the Tech team to improve SEO wherever required.
• Executing weekly technical audits to identify issues and bugs.
• Perform keyword research to optimize existing content and uncover new opportunities.
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.
• Provide recommendations and execute strategies for content development in coordination with SEO goals general and keyword specific.
• Help to create and support marketing content to socialize and use for social media purposes.
• Should be an individual contributor as well as the ability to manage a team.

Requirement:

• Any BE Graduate or Equivalent degree holder.
• 3 to 8 years of experience.
• Candidates with previous Ed-tech /E-learning/ E-Commerce experience will be preferred.
• Should be a self contributor.
• Excellent verbal and written communication skills.
• Ability to multitask and remain organized in a fast -paced environment.

Remuneration: Best in the Industry.

Job Location:  Bommanahalli, Hosur Road, Bengaluru

Notice Period: Immediate