Human Resource Executive

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

What You’ll Do:

We are looking for a talented candidate with several years of experience in software Quality Assurance to join our QA team. This position will be at an individual contributor level as part of a collaborative, fast-paced team. As a member of the QA team, you will work closely with Product Managers and Developers to understand application features and create robust comprehensive test plans, write test cases, and work closely with the developers to make the applications more testable. We are looking for a well-rounded candidate with solid analytical skills, an enthusiasm for taking ownership of features, a strong commitment to quality, and the ability to work closely and communicate effectively with development and other teams. Experience with the following is preferred:

• Python
• Perl
• Shell Scripting
• Selenium
• Test Automation (QA)
• Software Testing (QA)
• Software Development (MUST HAVE)
• SDET (MUST HAVE)
• MySQL
• CI/CD

Who You Are:

• Hands on Experience with QA Automation Framework development & Design (Preferred language Python)
• Strong understanding of testing methodologies
• Scripting
• Strong problem analysis and troubleshooting skills
• Experience in databases, preferably MySQL
• Debugging skills
• REST/API testing experience is a plus
• Integrate end-to-end tests with CI/CD pipelines and monitor and improve metrics around test coverage
• Ability to work in a dynamic and agile development environment and be adaptable to changing requirements
• Performance testing experience with relevant automation and monitoring tools
• Exposure to Dockerization or Virtualization is a plus
• Experience working in the Linux/Unix environment
• Basic understanding of OS

Company Description

OpenGrowth.ai is a venture initiative pioneering the future of work through AI and Expert-led Workforce Innovation. We empower companies to scale, expand into new markets, and accelerate go-to-market success through our Growth Services. Our offerings include AI-Powered Growth Selling, a Growth Academy, Global EOR (Employer of Record), and Venture Assistance Services. We integrate expert minds, systems, and strategies to help businesses expand without increasing overheads. Join us in building what’s next.

Role Description

This is a Contractual/Fractional opportunity for a Lead Generation Associate focusing on the US market. The Lead Generation Associate will be responsible for identifying and generating new leads, conducting market research. The individual will also be involved in sales activities to help drive business growth.

Skills & Competencies

• Expertise in identifying qualified lead in defined ICP and executing lead generation strategies.
• Proficient in market research to identify and explore new business opportunities.
• Strong communication skills for effective engagement with potential clients.
• Excellent organizational and time-management abilities.
• Capable of working independently and managing tasks remotely.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).

What we're looking for:

• Experience: 2+ years in identifying qualified lead in defined ICP (US market experience preferred).
• Skills: Strong research skills, attention to detail, and excellent written communication in English.
• Tools: Familiarity with LinkedIn Sales Navigator, CRM systems, email automation tools, and data scraping tools.
• Mindset: Self-driven, proactive, and able to work independently with minimal supervision.
• Education: Bachelor’s degree in Business, Marketing, or related field (preferred).
• Setup: Own laptop and reliable internet connection.

Working Hours:

Overlapping hours between India & US time zones (whenever required).

Fully remote role

Why Join us:

Competitive salary and performance incentives.

Flexible remote work culture.

Opportunity to work with a global team

Job Responsibilities -

● Identifying and onboarding the potential DSAs and Channel partners from open market

● Build and strengthen relationships with new and existing partners to drive business targets

● Provide day to day operational support to your channel partners

● Responsible for driving monthly sales targets and respective business metrics

Job Requirements -

● Excellent sales skills, e.g. rapport building and negotiation skills

● Good written and verbal communication skills

● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and

LAP)

● Own Conveyance and strong local industry network are preferred for this role

● Fluency in the regional language will be an additional benefit

About Us:

We are a cutting-edge startup reshaping the construction management landscape with AI-driven solutions that simplify complex processes and maximise efficiency. Our platform leverages the latest web and mobile technologies to solve real-world challenges for the construction industry, blending innovation with usability. If you're passionate about building scalable systems and love solving problems, we want you on board!

Who You Are:

A tech enthusiast with a knack for both front-end finesse and back-end brilliance. You’re eager to dive into code and bring ideas to life. You think in Angular components, dream in Node.js APIs, and are equally comfortable navigating MongoDB queries as you are crafting mobile interfaces with React Native or Flutter. You thrive in a fast-paced startup environment and have a passion for building things from scratch, continuously optimising for performance, and ensuring scalability.

What You’ll Do:

• Full-stack Magic: Craft seamless, intuitive UIs with Angular and powerful, RESTful backend services using Node.js and MongoDB.
• Mobile Innovation: Build responsive mobile applications using React Native or Flutter—taking our platform to the field and making it accessible from any device.
• End-to-End Development: Own features from brainstorming to deployment—handling everything from database architecture to front-end performance.
• Optimise and Scale: Ensure that our platform is high-performing, scalable, and future-proof. You’ll be part of laying the groundwork for big, exciting growth.
• Collaborate & Conquer: Work closely with our design, product, and AI teams to integrate machine learning and automation features into our platform, pushing the boundaries of what tech can do in construction.

Tech Stack:

• Frontend: Angular for web, React Native for mobile
• Backend: Node.js, Express/Fastify
• Database: MongoDB
• Cloud & DevOps: AWS, Docker, CI/CD pipelines

What You Bring:

• Angular wizardry—you know your way around components, services, and everything in between.
• Node.js expertise—you can build robust, scalable APIs and thrive in an asynchronous environment.
• React Native/Flutter mobile skills—a passion for crafting intuitive mobile experiences.
• MongoDB knowledge—you understand database design, indexing, and aggregation pipelines.
• Code Quality Focus—whether it's writing tests or reviewing pull requests, you're all about clean, maintainable code.
• Experience with Git, CI/CD, and working in an agile, fast-paced team.

Bonus Points For:

• Experience in AI/ML integrations or a curiosity about machine learning’s potential in web and mobile apps.
• Familiarity with GraphQL and modern state management libraries.
• A solid understanding of the construction industry or experience building SaaS products.

Why Work With Us:

• Impact: Be part of a mission-driven startup solving real-world problems in a trillion-dollar industry.
• Innovation: Collaborate with a forward-thinking team to build AI-powered, scalable tools from the ground up.
• Growth: We’re a fast-growing startup, so your career can skyrocket here. Bring your ideas, and we’ll give you the space to make them happen.
• Culture: A collaborative, tech-driven, and fun work environment that values creativity, ownership, and growth.

Core Experience:

•Experience in Core Java, J2EE, Spring/Spring Boot, Hibernate, Spring REST, Linux, JUnit, Maven, Design Patterns.

• Sound knowledge of RDBMS like MySQL/Postgres, including schema design.

• Exposure to Linux environment.

• Exposure to Docker and Kubernetes.

• Basic Knowledge of Cloud Services of AWS, Azure, GCP cloud provider.

• Proficient in general programming, logic, problem solving, data structures & algorithms

• Good analytical, grasping and problem-solving skills.

Secondary Skills:

• Agile / Scrum Development Experience preferred.

• Comfortable working with a microservices architecture and familiarly with NoSql solutions.

• Experience in Test Driven Development.

• Excellent written and verbal communication skills.

• Hands-on skills in configuration of popular build tools, like Maven and Gradle

• Good knowledge of testing frameworks such as JUnit.

• Good knowledge of coding standards, source code organization and packaging/deploying.

• Good knowledge of current and emerging technologies and trends.

Job Responsibilities:

• Design, Development and Delivery of Java based enterprise-grade applications.

• Ensure best practices, quality and consistency within various design and development phases.

• Develop, test, implement and maintain application software working with established processes.

Work with QA and help them for test automation

• Work with Technical Writer and help them documenting the features you have developing.

Education and Experience:

• Bachelor’s / master’s degree in computer science or information technology or related field

Ampro Export is a dynamic and rapidly growing company specializing in high-purity premium spices including cumin, turmeric, cardamom, chili, and coriander. With a strong presence in the international market, we pride ourselves on delivering exceptional products and services to our clients worldwide. We are committed to maintaining the highest quality standards and building long-term relationships with our customers.

We are seeking a motivated and enthusiastic Sales Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the Sales industry, develop your sales skills, and contribute to the growth of our business. 

TECHNICAL SKILLS AND EXPERIENCE:

● Profound Experience in client handling/communication from the beginning till the successful.

◾ Generate business through online portals like Upwork, Fiverr, Freelancer etc.

◾ Bringing new projects through bidding, Client communication, Proposal making/writing.

◾ Experience in handling Indian and International clients.

◾ Must have Excellent Written communication & Writing Skills.

Role: Angular Developer

Positions: 4

• Experience 3 to 5 years
• Strong front-end development skills, experience with JavaScript libraries/frameworks mainly Angular JS Preferably Version 7 or Version 5
• Experience working with server-side JavaScript Frameworks and build tools (node.js, bower, grunt, gulp)
• Demonstrable experience developing large-scale applications using one or more MV* patterns (MVVM, MVC, MVP)
• Expertise in developing single page web applications using front-end routing, consuming JSON-based RESTful APIs, client-side templating
• Strong competency in responsive layouts leveraging CSS and media queries and related UI frameworks (e.g., Bootstrap, Foundation)
• Experience with CSS preprocessors (e.g., Sass, LESS)
• Experience with code analysis tools (e.g., JSLint, JSPerf)
• Practical knowledge of web page optimization techniques and guidelines for fast page load times
• Strong understanding of Ajax and/or promises
• Experience working in an agile, multidisciplinary team.
• Experience working with a distributed version control system (git, mercurial)
• Experience writing unit tests in one or more of the following: karma, mocha, chai, sinon, jasmine, jest
• Experience working on AWS. Basic understanding of Security Groups/ VPC etc.
• Experience on working with & integrating with microservices
• Experience on developing/ using CI/CD pipeline using Jenkins/ Git

Responsibilities:

• Manage the entire sales cycle
• Finding a client from existing resources
• Calling on Leads to arrange Demos
• Follow on leads till the conversion
• Create and share proposals
• Provide professional after-sales support to improve customer relationships
• Present periodic reports and accountability on the inside sales activities
• Establish and maintain strong relationships with clients and new prospects

Requirements:

• Minimum 2-3 years of experience in B2B Edtech or education 
• Must be an exceptional communicator
• Good at email Writing
• MBA preferred, otherwise minimum of a Bachelor’s Degree.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn