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Job Description
§ Configuration & Programming of wireless data modems for IoT
§ NOC based support to field engineering team
§ System provisioning on ERP
§ MIS generation
§ Testing & Debugging
§ Impart technical training
§ Resolve Technical Queries
§ Ensure ticket resolution within TAT
Desired Candidate Profile
- B.Tech/Diploma in Computers, E&C
- Above 75% in Class XII
- Excellent Communication
- Excellent IT skills, Excel, Word, Android
- Team player
- Calm, mature & able to handle difficult situations
- High Energy
- Self Motivated
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
Responsibilities:
IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.
Required qualifications:
2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.
Preferred qualifications:
Good understanding of embedded and IoT systems.
Who can apply
Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests
Skills Required:
- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills
-
Product Sense
-
Aesthetic sense/taste in things matches with Nova - design details you like, products you like.
-
Love building products, explore new tech products constantly
-
Understand the human psyche well
-
Can think in terms of systems
-
First principles thinking
-
Extreme customer empathy - Deeply understand a user's point of view and their problems
-
Execution Sense
-
Super awesome at communication - You can articulate your thoughts really well
-
Good at team work and have leadership abilities
-
Engineering and tech team empathy - Understand how products and systems are implemented, even at a very low level
-
Are super organized in whatever you do
-
Process oriented
-
Analytical Sense
-
Measure success metrics
-
Decide based on data metrics + intuition
-
Define the "what" to build for rest of the product team
-
Partnering with and lead cross-functional teams like Design, Engineering, Sales, Operations, etc. to set product priorities
-
Defining and socializing the roadmap of your product area through deep research and understanding of business goals
-
Bringing your solutions to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation, and validation
-
Managing competing priorities with consistency and transparency
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A total of 4-7 years of relevant work experience with B2B SaaS, B2B2C platforms
-
Preferably have worked as a software engineer for at least 1-2 years professionally or have academic background in computer science
-
Must have worked in a product management role at a tech-first organization with reputable products, for at least 2-3 years
-
Have prior experience in understanding and solutioning with APIs
-
Have a proven track record leading with complex strategic initiatives, working through technical, operational, legal/policy and business issues. Prior experience in handling client-side projects would be a plus.
-
Should be comfortable with data, analytics and decision making based on data. Should be comfortable with using data analytics tools.
-
Result oriented- Ability to find solutions to difficult problems quickly and effectively
-
Data driven, analytical and fully understand the diverse ways in which our ecosystem of products can be further adopted by our customers
-
Process orientation - ability to perform within existing systems and processes, while constantly aiming for process improvement
-
Interpersonal skills and ability to influence
-
Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support fellow team members in the achievement of their goals
-
Multi-tasking - Ability to manage multiple complex projects at various stages of product development simultaneously
-
Execution driven and bias for action mindset
Role Purpose:
As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities
Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams. You will also be required to actively understand customer preferences and predict future needs for product development.
Key Responsibilities:
- Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands.
- Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
- Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
- Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
- Plan sales strategies in response to market and competitors’
actions.
- Work in sync with the product development team and develop
sustainable and commercially viable products.
- Understand customer needs and make sales presentations.
- Liaise with the marketing team to undertake demand-generating
activities such as trade shows, exhibitions or customer workshops.
- Prepare sales proposals and train sales representatives/executives
from time to time.
- Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
- Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
- Use domain expertise to articulate customer requirements appropriately to product and development teams
- Prepare and deliver solution-based product presentations and
demonstrations to customers.
- Execute on customer proof of concepts (POCs).
- Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.
1. A Proven Track Record in Pre-sales/ Consultative Sales.
2. Domain expertise in IoT, Industrial Automation, Digital Factory and smart manufacturing solutions in the industry verticals of Manufacturing, Aerospace/Defence, Medical, and Energy.
3. Excellent communication skills, both verbal and written
4. Experience in integrating solution components into cohesive proposals that meet customer requirements and company’s business objectives.
The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.
Work Responsibilities:
- Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
- Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
- A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
- Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
- Improving the user journey, reducing the drop-off rates.
- Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
- Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
- Work with cross-functional team to take something from idea to hands of users
- Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.
Skills Required:
- Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
- A strong product sense, attention to the little big details, and eye for good visual design.
- Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
- Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
- Able to multitask, prioritize, work autonomously and with great time management skills
- Prior track record of working with product team from research phases through engineering to success would be highly preferred.

Bachelor’s degree in Computer Science, Electronics, or related field; Master’s degree or equivalent
experience desired
• Minimum 3 years software engineering experience
• Proficiency in one or more of the following programming languages (Python / Java / Scala / C / C++ /
Objective-C / Swift)
• Strong working knowledge of web application frameworks – node.js. Experience deploying and maintaining
cloud-based web applications (Azure preferred)
• Experience with data persistence and manipulation (sql, nosql, Splunk, etc.)
• Hands-on Test-Driven Development experience and able to author Unit, Integration and Functional Tests
• SOLID OO-skills. Must demonstrate strong familiarity of design patterns
• Shall be familiar with Agile Processes – Scrum or Kanba









