Process Engineer

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

Are you a Product Manager with a deep love for pets and a passion for creating exceptional customer experiences? Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?

Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India’s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.

If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.

Who are we looking for?

You are a first-principles product thinker who understands user journeys and is excited to improve the post-purchase experience through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.

You'll be a great fit if you are:

• A pet parent
• Passionate about building intuitive, high-impact user-facing services.
• Someone who thrives in environments with high ownership and cross-functional collaboration.
• A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
• A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
• Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
• You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.

Why you'll love this role:

• Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
• Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
• Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
• Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Looking for Lead Azure Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.

There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).

Company Background - We are a multinational software company that is growing at a fast pace. We have offices in Florida & New Delhi. Our clientele spreads across the US, Australia & APAC. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024.Qualifications:Bachelors degree in Computer Science, Information Technology, or a related field.

Application level programming on Linux but must know and experience in azure edge IotHere is what we have on offer for you:

• Glassdoor's rating of 4.8
• Free healthcare
• Laser-sharp focus on upskilling our employees
• Diverse & Inclusive teams
• Industry-par compensation & benefits
• Great work-life balance

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The senior product manager will own end-to-end delivery of Synapisca’s AI based radiology products including defining scope, creating wireframes, creating execution plan, product launch, feedback incorporation and iterations. In this role you would not only get to flex your skills but also learn to thrive in a fast-paced start-up environment with a high degree of autonomy. This cross-functional leadership position requires you to work closely with the Engineering, Design, Category Management and Marketing teams to bring new products to life.

Being comfortable in the chaos of a fast-paced environment, dealing with ambiguity, a penchant for innovation, an innate ability to get into details and drive execution excellence is essential to success in this profile.The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
• Understand the healthcare market, customers and build business cases for new product opportunities.
• Listen to the users on a regular basis and figure out the opportunities to solve their problems.
• Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
• Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
• Use data, creativity, and experimentation to constantly improve the product experience
• Plan product reviews with engineering teams and reviews with leadership. 
• Work on product roadmap, backlog, and deliverables. 
• Create and socialize artifacts that clearly communicate requirements including BRDs, user flows, and prototypes.  
• Formulate hypotheses and quickly validate with prototypes, user feedback, and experimentation.  
• Work with customers, support, and engineering teams to handle and resolve any critical customer issues that arise.

Requirements

• 5+ years in software product management with a consistent record of timely and quality delivery of software products
• Experience in one or more of the following is a plus: SaaS, HealthTech, Enterprise products etc.
• High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
• Ability to juggle several initiatives and shift priorities as needed
• Exceptional communication skills (verbal and written communication) with a knack for storytelling
• Data Driven with proficiency on data querying and analysis.
• Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
• Have prior experience in the development team and understand how modern development frameworks function.
• Passionate about translating customer needs to usable design and process flows for growth levers and optimization.
• Have Good understanding of funnels, agile & sprints, and wireframes.
• Have the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
• Understand how the application functions and the technicalities around it.
• Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, Sketch and Figma.
• Love analytics and very frequent experimentation

1. Programming experience in embedded C and python
2. Experience in embedded systems development and troubleshooting and with real-time operating systems.
3. Experience with embedded C programming for microcontrollers like PIC, Microchip in MPLAB
4. Basic execution of process commands in Linux
5. Experience in handling the raspberry pi

Job Profile - Engineering And Product role

Major Responsibilities

•  Defining the technical specifications and architecture along with overall  product infrastructure.
• Provide creative and unique solutions to accommodate for the versatility and customizations during product development.
• The role would expect you to code and/or conduct code reviews so experience in PHP, java or similar languages would be useful.
• Managing a team of engineers and developers; ensuring quality is met at every process of the development and deployment phases.
• Managing AWS servers to track/monitor/optimize resource utilization and upgrade servers when necessary.
• Ability to understand and collaborate on a complete product lifecycle from concept to execution.
• Implementation of new technologies to optimize product quality and usage.

Key Skills & Competencies:

• 10+ years of expertise working on and managing Technology teams.
• Understanding of Algorithms, data structures and standard coding practices
• Understanding of RDBMS design. Experience in writing complex SQL/NoSQL queries and optimizing queries.
• Very good understanding of collections and multithreading Framework - SpringBoot , JPA.
• Understanding of RDBMS design. Experience in writing complex SQL/NoSQL queries and optimizing queries.