Inside Sales

ob Description – Head of Social & Content

Company: Indian retail sweet and snacks brand

Location: Lawrence Road Industrial Area, Delhi

Work Mode: Work From Office

Experience: 10+ years

Work Schedule: 6 days a week

About the Company

It's is a fast-growing Indian retail sweet and snacks brand focused on nostalgic, homemade-style products with a strong emphasis on clean labelling, healthier alternatives, and authentic storytelling.

Our long-term vision is ambitious, to build a brand that achieves what traditional legacy brands accomplished over decades, but at a much faster pace.

Role Overview

• The Head of Social & Content will own the brand’s organic social media and content strategy end-to-end.
• This role will be responsible for building a strong, culturally relevant brand voice across platforms.
• The role requires deep expertise in creating high-performing organic content for brands, influencers, and digital communities.
• The individual will work closely with founders, marketing, creative, and external partners to build long-term brand equity and audience loyalty

Key Responsibilities

• Own and lead the organic social media and content strategy across platforms such as Instagram, YouTube, Facebook, and emerging channels.
• Implement the brand’s voice, tone, and storytelling approach across all social and content touchpoints.
• Build and scale content formats including short-form videos, reels, long-form content, community posts, and influencer-led narratives.
• Drive consistent growth in followers, engagement, reach, and community interaction through organic content.
• Collaborate with influencers, creators, and cultural partners to amplify brand storytelling.
• Work closely with internal teams to align social and content narratives with product launches and brand campaigns.
• Track content performance, platform trends, and audience insights to continuously optimize strategy.
• Build, mentor, and manage internal content and social media teams as the brand scales.

Desired Skills & Qualifications

• Minimum 10+ years of experience in social media, content, or digital brand building.
• Ability to bring a vision to life via content
• Proven expertise in creating and scaling organic content for brands, influencers, or large digital pages.
• Strong understanding of social media algorithms, content trends, and platform-specific best practices.
• Experience building brands with high organic engagement and cultural relevance.
• Ability to think strategically while staying deeply hands-on with content creation and direction.
• Strong creative instinct combined with data-driven decision-making.
• Excellent communication, leadership, and stakeholder management skills.

Why Join Us

• Be part of building a ₹1000 Cr consumer brand from the ground up
• Opportunity to work closely with founders and leadership
• Long-term wealth creation through ESOP participation
• High ownership, high impact role in a fast-scaling organization

Job description

About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database.
• Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
• Email & whatsapp conversations with potential leads.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others.
• Related computer softwares.

Requirements:

• Excellent written and verbal communication skills.
• Laptop is mandatory.
• Willing to work in a startup environment (fast paced).
• Willing to work 6 days a week.

Benefits:

• Competitive salary benefits
• Uncapped Incentives
• Exemplary growth cycle
• Impressive workspace and culturally diversified workforce.

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

• Design, develop, and maintain both front-end and back-end web applications.
• Work with front-end technologies like HTML, CSS, JavaScript, and popular frameworks (React, Angular, Vue.js).
• Build and maintain robust, scalable APIs using server-side languages like Node.js, Python, Ruby, or Java.
• Collaborate with product managers, designers, and other stakeholders to define technical requirements and solutions.
• Write clean, efficient, and maintainable code while following best practices.
• Implement responsive and user-friendly web designs that provide an excellent user experience.
• Work with databases (SQL/NoSQL) and optimize queries for performance.
• Ensure cross-browser compatibility, accessibility standards, and mobile responsiveness.
• Troubleshoot, debug, and upgrade existing applications.
• Participate in code reviews, testing, and ensure the quality of the software delivered.
• Stay updated with the latest industry trends and technologies to continuously improve our development practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience (X+ years) in full-stack development.
• Strong proficiency in front-end technologies (HTML, CSS, JavaScript, React/Angular/Vue.js).
• Experience with back-end technologies (Node.js, Python, Ruby, Java, etc.).
• Familiarity with RESTful API design and development.
• Experience working with databases (MySQL, MongoDB, PostgreSQL, etc.).
• Familiarity with version control systems, preferably Git.
• Understanding of agile software development methodologies.
• Ability to collaborate effectively in a team environment.

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

Join our core team

1. Are you excited to be one of the first five employees of a startup and witness the growth of a company from a small room to the next unicorn?
2. Do you think the problems around people should be solved first?
3. Does your heart hurt when you see a talented engineer who has no job and is struggling to get any kind of job just to live a better life?
4. Are you keen to keep learning new technologies for the betterment of human lives?
5. Are you passionate and energetic enough to build a platform to enable the ‘Future of Work’?

If the answer to all the above questions is a BIG YES, we are waiting curiously for you to join Dignifiedme.

Following technical skills is mandatory, but not at the cost of your confusion about the above questions.

Job Role – Full Stack Developer This is just a title! and there’s much more expected 😊, if you transcend with your performance, the title can be anything big you can dream of)

Technologies – Extensive experience in PHP Laravel, AJAX, Bootstrap, React/Angular JS, Javascript, HTML, HTML 5, CSS, MySQL 

• Clear fundamentals, well versed with OOP.
• Demonstrable experience developing clean, scalable code.
• Understanding of CI/CD, Github.
• Experience optimizing existing code and queries for performance and scalability.
• Experience developing and consuming restful web services.
• Agile methodologies

Nice to have - LiteSpeed Server Experience, Azure Cloud

Willing to learn – MEAN and MERN stacks, Cloud Technologies, AI-ML 

Industry Experience – 2+ years (if you think that with your lesser experience, you can beat others, you are open to applying)

Education: Degrees don’t count for us, but your skills do.

Soft skills: self-motivated, can define own goals, can work independently on day-to-day tasks, knows what being accountable means, and understands ownership well. 

MUST HAVE SKILL: The Art of Googling (and now ChatGPT!) the Solutions We don't need to reinvent what already exists!

Location – Vadodara, Gujarat (most of the time it will be Work from Home)

Perks:

• 5 days a week (moving further yes, but you may be required to support for extra hours)
• Flexible work hours (no 9 to 5 culture), but your output will count. We ensure that you will have the best work-life balance)
• Competitive Compensation