Search Engine Management Intern

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Roles and Responsibilities

‍

• Design and develop high-performing and responsive web applications using Angular JS best practices.
• Write clean and efficient JavaScript, CSS, and HTML codes.
• Conduct product analysis tasks.
• Connect with other team members, such as UX designers, project managers, and back-developers to deliver quality work.
• Analyze and resolve debugging issues in the application code to maintain the sustainability of the application.
• Proficiency in JavaScript, TypeScript, Angular (v6 and above), HTML, and CSS.
• Manage all code compliance with respect to the standards set by the company.
• Coordinate with the backend team to create, test and execute code that merges with live streams and API endpoints.
• Create system configuration functions using a component-based architecture.
• Perform troubleshooting bugs and issue resolution.
• Hands-on experience in developing modularized or template-based implementation.
• Create User Interface for Modern Rich Internet Applications.
• Perform product analysis and development tasks that may require extensive research and analysis.
• Build application performance through JavaScript profiling and code optimization.

‍

‍

Requirements and Skills

‍

• Practical knowledge of AngularJS, Angular 2+, and TypeScript
• Bachelor’s degree in IT, computer science, computer engineering, or similar
• Good understanding of UI/UX design principles
• Excellent Node.JS and Express knowledge
• Experience with database technologies (e.g., MySQL and MongoDB)
• Problem-solving and analytical skills
• Strong knowledge of CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt
• Familiarity and sensibilities with UX and design application and execution
• Good comprehension of server-side CSS pre-processors such as Stylus, Less
• Comfortable with Java and JavaScript (workflow and decision engines)
• Good understanding/familiarity with Kafka and Mongo
• Should be a team player and have strong attention to detail
• Excellent verbal and written communication skills

‍

Job Responsibilities:

Section 1 -

- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.

Section 2 -

- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.

Section 3 -

- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.

Section 4 -

- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.

Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification

Skills & Competencies

- Linux and Windows servers management and troubleshooting.

- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS

- Kubernetes and containers knowledge

- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)

- Understanding of serverless architecture. - High understanding of Networking concepts

- High understanding of Serverless architecture concept - Managing to monitor and alerting systems

- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs

- Good Project management skills

- Documentation skills

- Backup, and DR understanding

Soft Skills - Project management, Process Documentation

Ideal Candidate:

- AWS certification with between 2-4 years of experience with certification and project execution experience.

- Someone who is interested in building sustainable cloud architecture with automation on AWS.

- Someone who is interested in learning and being challenged on a day-to-day basis.

- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.

- Someone who is curious to analyze and solve complex problems.

- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.

Behavioral Traits

- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.

- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.

- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly

We are looking for a highly motivated individual that can help us solve interesting and complex problems for our clients. You will be working closely with product and engineering teams based out of the USA, Europe, and India to build proof-of-concepts, validate strategic architecture decisions, and develop modern and scalable solutions. We firmly believe that your success is our success, and we are willing to take a stake in that.

About Altir

Altir is a product engineering company that builds top-notch software products for very select companies across various industries and stages of their lifecycle. We help start-ups to Fortune 500 companies nurture and transform validated ideas into successful products by amalgamating efficient business & technology strategy, development, and engineering capabilities. We are a team of entrepreneurs, engineers, product leaders, and designers who are builders and systems thinkers coming from some of the most iconic technology companies like Microsoft, Accenture, Apple, Google, and Salesforce. We exercise thorough attention to detail at every stage – from product exploration to delivery, integrating technology, automation, and our teams' expertise into the mix. We infuse our prowess from the consumer and enterprise worlds into every client's business. Our customers work with us to be their force multipliers, disrupters and to help them create unfair advantages.

Hailing from some of the world’s most innovative technology companies, we’re a team of seasoned entrepreneurs and makers. We’ve learned what it takes to build paradigm-shifting technology and companies, but we learned it the hard way. That’s why we created Altir - to be disruptive by design. By generating a suite of knowledge resources, category-defining playbooks, and reusable technology components, we’ve productized the launch and scale of transformational companies for maximum impact.

Company Link:

http://www.altir.co

Requirements

*5-10 years of software engineering experience with at least 4 years of experience in react.

*Programming languages (Typescript, JavaScript, Reactjs , redux)

*Creating fluid visual interactions. Developing and implementing mobile user experience patterns.

*Developing and maintaining iOS/Android applications from the requirements to the App Store.

Unit Test (Jest, Mocha), software design patterns and data structures.

*Excellent leadership, stakeholder management and program management skills.

*Successful experience in a properly functioning agile team would be extremely advantageous.

Required

*Design and develop user interface components using React.js This includes creating reusable components and front-end libraries for future use.

*Optimize components for maximum performance across a vast array of web-capable devices and browsers.

*Redux for state management.

*React JS developers should be proficient in modern web development.

*Implement automated testing platforms and unit tests.

*Develop and maintain user interfaces using React.js.

Must have

*Strong understanding of web technologies, including HTML, CSS, and JavaScript

*Experience with code migration and refactoring

*Strong problem-solving skills and ability to troubleshoot technical issues

*Excellent communication skills and ability to work collaboratively with cross-functional teams

*Strong attention to detail and ability to deliver high-quality code

*Ability to work in a fast-paced, dynamic environment

Benefits

*Participation in profit sharing

*Parental leave

*Opportunity to travel and work with our global team

*Flexible PTO and work timings

*Premium health insurance

*Teammate recognition awards

*Company get together, off sites and events

Hello,

I am Prashant, Business Head at Jal Electricals

We “Jal Electricals” are famous and leading Supplier, Importer and Distributor with Digital Door Lock product lines, I need a professional Digital Marketing Agent to optimize and run extensive FB ads who know how to create profitable campaigns.

The audience and target are developed countries. There are many high-rise apartment buildings where it is easiest for us to bring this Digital Door Lock product closer to them

Our daily budget ranges from $500 to $900, and we can spend up to $200,000 per month as this is a large amount that we allocate for a single advertising campaign. Therefore, we need to ensure that the marketer has thoroughly researched the project before starting the implementation.

My product needs a marketing campaign to increase sales, so I would like to hire a Facebook advertising company with high expertise and experience in this field.

I would like to hire a Digital Marketer with experience in advertising to run Facebook ad campaigns for our business.

Job Description:

To ensure correct accounting of revenue. Manage end to end order to cash accounting
including but not limited to billing and accounting treatment of revenues, customer
master data, collections accounting, bad debt provisioning, debtor ageing.
 Reconciliation of collections with the revenue master data and identifying exceptions
therein for the resolutions after discussions with ops teams;
 Strong reconciliation abilities and extraction of data from various files for finalization of
revenue;
 Posting sales entries in the Accounting system to ensure all are captured and
appropriately recognized for reporting;
 Perform periodical Balance sheet reconciliation of control accounts, bank accounts and
all asset /debtor accounts;
 Liaison with other Finance team members to ensure the integrity of accounts;
 Ensure all collected payments are presented for posting within collection deadlines;
 Debtors ageing and follow ups with the clients for timely collections;
 Keeping a track of cash inflow and revenue projections.
 Ensure closure of operational/month-end activities including data inputs for the MIS
preparation within strict timeframes;
 Liasioning with the banks for the cash management and reconciliations on timely basis;
 Accounting of all the bank transactions on a daily basis for reconciliation of accounts and
investments made by the company.

Education:

• Semi-Qualified CA/ MBA/ M.Com with atleast 3-4 years of experience (excluding training period) working in receivables department of a company (e-commerce company preferably); B.Com with 5-7 year experience.
• Proficient in Tally accounting and cost centre accounting;
• Must be strong in MS Office (Including MS Word, Excel with advanced skills);
• Quick learner and ability to deliver on time.

Required Skills:

• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.