Search Engine Management Intern

• Experience Bracket: 2-3 years
• Skills: Understanding of BI tools and experience in hiring of BI Developers, SQL developers & other IT requirements
• Budget: Upto 4 LPA all - inclusive depending on experience bracket
• Work Location: Navi Mumbai
• Joining Time – Immediate to 15 days

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

React.js Developer Responsibilities: 

1.     Reviewing application requirements and interface designs.
2.     Identifying web-based user interactions.
3.     Developing and implementing highly responsive user interface components using react concepts.
4.     Writing application interface codes using JavaScript following react.js workflows.
5.     Troubleshooting interface software and debugging application codes.
6.     Developing and implementing front-end architecture to support user interface concepts.
7.     Monitoring and improving front-end performance.
8.     Documenting application changes and developing updates. 

React.js Developer Requirements: 

1.     Previous experience working as a react.js developer.
2.     In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
3.     Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
4.     Experience with user interface design.
5.     Experience with browser-based debugging and performance testing software.
6.     Excellent troubleshooting skills.
7.     Good project management skills.

Job Title: Mulesoft Lead/Architect                   

Location: Hyderabad/ Pune

Prolifics, a pioneering technology solutions provider, is seeking a talented and inventive Mulesoft developer to join our dynamic team. At Prolifics, we believe in empowering our employees to push the boundaries of innovation, think outside the box, and deliver game-changing solutions to our clients.

To excel in this role, you should have:

• 5+ years of hands-on experience with MuleSoft and API Management with Excellent knowledge of SOA, ESB concepts.
• Configure APIs, proxy endpoints, API portals and API analytics based on technical specifications with MuleSoft API manager.
• Deep understanding of VPC and DLB’s.
• Deep understanding of REST, HTTP, MQ, JSON, XML and SOA Design and develop enterprise services using RAML in Mule, REST based APIs, SOAP Web Services and use of different mule connectors.
• Strong understanding and experience with security implementations (e.g. SSL/mutual SSL,mTLS SAML, Auth, OAuth).
• Strong understanding and experience with Mule 4 & Dataweave Language
• Ability to interface with clients, technology partners, testing, architecture, and analysis groups.
• Implement Policies in API Manager
• Deep experience with Any point Platform, Flow Design, API Design. Data weave, Cloud Hub, Runtime Fabric, API Management
• Knowledge of Jenkins / CICD Process, AZURE/AWS CICD Process.
• Prior Experience in integration with different applications like SOAP, REST WS, SAP, Salesforce, DB, etc. through Mule soft connectors.
• Creation of Mapping document by working with source and target systems
• Deploy APIs to Cloud hub, Runtime Fabric, On-prem workers, etc.
• MuleSoft RTF Deployment experience a plus
• Prior Experience in Munit, Automation Testing using JMeter.
• SonarQube experience is a plus.
• Anypoint MQ experience is must.
• Understand / apply reusable code design, leverage application architecture / patterns, framework capabilities and functionality, and design / develop solutions that are highly reliable, scalable, and perform to meet business-defined service levels.
• Experiences with Splunk/ELK is a plus.
• Experience in working in Micro services development preferably in API implementation in MuleSoft.
• Excellent communication skills
• Excellent interpersonal and analytical skills 
• Excellent attention to detail ability
• Must be a quick learner to gear up in the MuleSoft technology and architectural standards.

• As a Manager- Business Analysis- you would be working on key problem statements to achieve given business objectives.
• As a Manager- Analyst, you will build the framework for the company’s top metrics related to sales, conversion funnels, inventory related, customer experience metrics and other input/output parameters, seller/ brand-related metrics to monitor business performance.
• Work with internal clients and provide timely solutions to both new initiatives and business as usual requests.
• Ability to conceptualize the best metrics for various problem statements to help business stakeholders achieve their objectives.

Must Haves:

• 2 to 4 years of experience in analytics.
• Should be great at SQL and Excel.
• Should be conversant with R or Python.
• Should have experience in analytics tools such as Tableau, QlikSense, PowerBI, Periscope.
• A First-principles thinker Has the ability to get to the root of problems and come up with logical, practical, and effective solutions.
• Excellent communication skills: written and verbal.

Nice To Have:

• Prior experience in the e-commerce industry.
• Experience in modeling and ML for various e-commerce use cases such as building recommendation models.
• A good understanding of databases and servers.

Key Competencies:

• Business Acumen
• Organizational collaboration
• Learning Agility
• Drive for results
• Execution excellence

Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.

As a Product Manager, you will be responsible for constantly looking to improve the product by analyzing and benchmarking.

• Understanding user behavior and demonstrating the same
• Analyzing data, postulating theories, conducting experiments, measuring performance and reiterating
• Quantifying & communicating the “gap” as well as the gains to relevant stakeholders
• Carrying a vision for the launch and a drive to nurture the product henceforth

Desired Candidate Profile

• Graduation from a Tier 1 college(IIT, NIT, BIT)
• 3 years of experience in the development of user-facing products
• Minimum 2 years of experience working as a Product Manager
• Good experience working with a start-up company
• High sense of ownership    

About Alore

Alore brings revenue velocity to businesses by being their dependable growth operating system.

For further information on what Alore can do for growing businesses, please visit http://alore.io">alore.io

Alore is based out of Singapore with an office at Bangalore.

Who should NOT apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience
• If you have never worked in a product-led company

CTC:
5.5-7.5 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on delivery schedule) (We do ZERO deductions since the salary will be paid from Singapore)

About the Role:
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities:

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

Requirements:

• Min 2 years experience
• Max 3 years of experience in Web development
• Proficient understanding of Angular 2+
• Proficient understanding of web markup, including HTML5 CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (GitHub, GitLab)

• C#
• ASP.NET MVC
• ASP.NET
• Core
• jQuery
• JavaScript
• Angular
• MS SQL Server
• JSON
• Web API