Hiring for Inside Sales -Team Leader

Position Overview: 

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position.  

Work Location- Pune

Job Type- Hybrid

Key Responsibilities: 

• Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.  
• Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions. 
• Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues. 
• Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision. 
• Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency. 
• Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.  
• Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals. 
• Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding. 

Qualifications: 

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 
• 5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers. 
• Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices. 
• Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. 
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.  
• Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution 
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. 
• Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction. 

Company Overview: 

Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.   

As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base. 

Why Join Us: 

• Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring. 
• Collaborative and innovative work environment. 
• Competitive salary and benefits package. 
• Professional growth and development opportunities. 
• Chance to work on cutting-edge technology and products that make a real impact. 

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring. 

Experience  4-6 yrs (Sr developer ) 6-8 yrs (Lead)

Responsibilities

• Interact closely with design, product, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• Review and Optimize application usage, by monitoring key metrics, for maximum speed and scalability
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements

• 5+ years of relevant work experience as a web developer, UI developer, Angular Developer or front-end engineer.
• Sound knowledge in HTML, CSS & JavaScript.
• Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
• Proficient with Typescript (Angular 2 & above)
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Passionate to create good design and usability
• A team player with excellent communication skills

Hello, 

I am seeking a project manager who can help me manage and coordinate various projects using Asana, a web-based project management tool. The ideal candidate should have: - At least two years of experience in project management, preferably in the same or similar industry as mine - Proficiency in using Asana for creating, assigning, tracking, and reporting tasks, subtasks, milestones, dependencies, and deadlines - Excellent communication skills, both written and verbal, to communicate effectively with team members, clients, and stakeholders - Ability to work independently and collaboratively, as well as prioritize and multitask in a fast-paced environment - A proactive and problem-solving attitude, with a keen eye for detail and quality.

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

-          Strong programming skills in JavaScript

-          Experience with ReactJS

-          Experience with frontend frameworks like bootstrap, Jquery

-          Object Oriented concepts

-          Good knowledge in HTML5, CSS, CSS3

-          Experience in working with RESTful APIS

-          Experience with HTTP, HTTPS and WebSockets

-          Building responsive design

-          Knowledge in version control- Git, Subversion

-          Good problem-solving skills 

• Having around 10+ years of Experience in IT industry in Software Development.
• Having strong Python full stack developer.
• Having work Experience in OpenStack,Ansible, Shellscript, Chef, Puppet, Docker,ELK,OpenTSDB, Kafka, Zookeeper, Grafan
• Having work experience in SDN/NFV
• Having work experience in AWS,AZURE Cloud
• Experience in Python, HTML, CSS
• Having work experience in Open source and Open Flow Controller(SDN).
• Having work experience in Zabbix, Nagiso, OpenNMs Monitoring tool.
• Experience in Aglie methodology.
• Having work experience in Type1&Type2 Hypervisors and KVM.
• Having good knowledge on OOP'S concepts and Django ORM.
• Good Knowledge on MySQL ,Postgresql, HDFS, Timeseries
• Basic Knowledge on Javascript and Jquery.
• Good Knowledge on ONOS,OpenKilda,Mininet.
• Having work experience in SDN/NFV, Orchestration
• Having work experience in Supply Chain Management system.
• Having work experience in MVT/MVC architecture.
• Having good knowledge networks, devices, service modeling and automation in systems.
• Having work experience on API & JSON implementation.
• Good Understanding of Software Development (i.e. SDLC)
• Good team player enthusiastic and quick learner
• Good interpersonal skill, commitment, result oriented with a quest and learn new technologies and understanding challenging tasks

• 15+ years of Hands-on technical application architecture experience and Application build/ modernization experience

• 15+ years of experience as a technical specialist in Customer-facing roles.

• Ability to travel to client locations as needed (25-50%)

• Extensive experience architecting, designing and programming applications in an AWS Cloud environment

• Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks

• Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability

• Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala

• Agile software development expert
• Experience with continuous integration tools (e.g. Jenkins)

• Hands-on familiarity with CloudFormation

• Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)

• Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

• Strong practical application development experience on Linux and Windows-based systems

• Extra curricula software development passion (e.g. active open source contributor)

Looking candidated from service base or service division of any company.
Minimum Qualification​:

• Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections, popular frameworks & libraries}, JVM, GC tuning, performance tuning)
• Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard, REST Express etc
• Worked on Relational data stores viz. MySQL, Oracle or Postgres
• Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB etc
• Worked on caching infra viz. Redis, Memcached, Aerospike, Riak etc
• Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc