Head of Technical Support (B2B SaaS)

About Techjays

At Techjays, we build production-grade AI platforms for global clients. We operate at the intersection of backend engineering, distributed systems, and applied AI — delivering secure, scalable, and enterprise-ready intelligent systems. Our team has built and scaled products at Google, Akamai, NetApp, ADP, Cognizant, and Capgemini.

About the Role

This is not a feature-delivery role. We are looking for an AI Lead who can architect, own, and scale intelligent backend systems end-to-end. You will drive both technical direction and execution — working across LLM integrations, RAG pipelines, agentic AI workflows, and cloud-native backend systems for global clients.

What You'll Do

• Architect and scale backend systems powering AI-driven applications
• Design and implement RAG pipelines, AI agents, and LLM integrations
• Own systems end-to-end — from architecture to deployment and scaling
• Integrate and optimize LLMs (Claude, GPT, Gemini) for real-world production use cases
• Build high-performance distributed systems with observability and cost efficiency
• Lead backend and AI initiatives with strong technical ownership
• Mentor engineers and raise the technical bar across teams
• Collaborate with product and AI teams to deliver AI-native solutions

What We're Looking For

• 6–10 years of strong backend engineering experience
• Hands-on expertise in Python (FastAPI / Django / Flask)
• Deep understanding of Generative AI and LLM-based systems
• Strong experience with RAG pipelines and Vector Databases (Pinecone, FAISS, ChromaDB, Weaviate)
• Solid knowledge of Agentic AI — building autonomous agents and multi-agent workflows
• Proficiency in AWS or GCP in production environments
• Experience with distributed systems, microservices, and system design
• Strong grasp of Data Structures, Algorithms, and Design Patterns
• Familiarity with WebSockets, Git, Linux/Unix, and CI/CD

Nice to Have

• Experience with Anthropic Claude API and Claude Code
• Familiarity with real-time data systems or streaming (Kafka, etc.)
• MLOps and AI system lifecycle experience
• Optimizing AI systems for latency, cost, and scalability

Who You Are

• You think in systems, not just features
• You take full ownership of what you build
• You are comfortable navigating fast-moving, ambiguous environments
• You stay updated with the latest in Generative AI and backend technologies
• Strong communicator who can collaborate across teams and global clients

What We Offer

• Competitive compensation (Best in Industry)
• Work on production-grade AI systems used by global clients
• Exposure to cutting-edge AI tools and frameworks
• A culture that values clarity, integrity, and continuous growth

Hiring: Relationship Manager – Sales

Experience- 3+ years

Location- Delhi & Noida

Demat and equity are mandatory

Key Responsibilities:

Acquire new clients and open Demat/Trading accounts.

Generate revenue through Equity, Mutual Funds, SIP, Insurance, and other investment products.

Build and maintain strong client relationships.

Provide basic market updates and investment solutions to clients.

Achieve monthly sales and revenue targets.

Requirements:

Graduated in any discipline.

Experience in Sales, Broking, Wealth Management, or Financial Services.

Good communication and client handling skills.

Knowledge of Equity Markets, Mutual Funds, and Investment Products preferred.

Job Title: Sales Consultant / Senior Sales Consultant

Locations: Delhin(GK1), Gurgaon (Sushant Lok), Ludhiana

Job Description:

We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.

Key Responsibilities:

• Conduct thorough hair assessments to determine the stage of hair loss.
• Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
• Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
• Set daily consultation and revenue targets, regularly evaluating performance against objectives.
• Achieve monthly revenue targets, driving the studio's financial growth.
• Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.

Qualifications and Skills:

• Bachelor’s degree required.
• Preferred age: 32 years and above.
• Minimum of 6+ years of experience in sales.
• Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Consultative, one-on-one selling approach.
• Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.

Only Male candidates

Position Title: Area Sales Manager

Sales Key Responsibilities: Franchisee Onboarding • Identify potential mobile retailers in alignment with SmartDukaan’s business goals and convince them to onboard as franchise partners. • Ensure new franchise partners understand the product offerings, sales process, and operational procedures. • Take ownership of the completion of the onboarding process for finalized franchise partners, ensuring all necessary documentation and agreements are processed accurately. • Develop and maintain strong, lasting relationships with new franchise partners, offering guidance and support throughout the onboarding journey. • Follow up with franchise partners to ensure they comply with payment terms and resolve any concerns or delays in payment. Sales Performance • Achieve and consistently exceed sales targets for the assigned region. • Manage and monitor sales performance across multiple stores. • Prepare and execute the assigned sales plan, including store-wise targets, stock forecasting, order planning, brand placement, and inventory management for the assigned stores. Partner Relationship Management & Partner Retention • Build and maintain strong, long-term relationships with partners, addressing their needs and ensuring satisfaction. • Serve as a bridge between management and partners, ensuring open communication and addressing concerns, grievances, or issues effectively. • Actively engage with partners to understand their business needs and identify opportunities for growth. • Ensure partner retention by providing consistent support and aligning with their business goals.

Education Qualification: Bachelor’s / Masters / Post Graduate Diploma in Business Management Work Experience & Skills: 4+ years of relevant experience in Smartphone, Telecom, Retail Franchisee, similar organizations with a proven track record of franchisee onboarding, payment realization, and effectively managing customer relationships within high-growth environments. .

Job Summary:

We are seeking a skilled and detail-oriented Performance Test Engineer with hands-on experience in Apache JMeter and Micro Focus LoadRunner. The ideal candidate will be responsible for planning, designing, scripting, executing, and analyzing performance tests to ensure applications meet performance requirements and SLAs.

Key Responsibilities:

• Design and develop performance test plans, test scripts, and test scenarios using JMeter and LoadRunner.
• Execute load, stress, endurance, and spike tests on web-based and client-server applications.
• Analyze performance test results and provide recommendations for performance tuning and improvements.
• Work closely with development, QA, and infrastructure teams to identify bottlenecks and performance issues.
• Monitor and collect performance metrics (CPU, memory, throughput, response time, etc.).
• Automate performance test scripts where applicable.
• Prepare detailed test reports and present findings to stakeholders.
• Contribute to capacity planning and forecasting based on performance testing data.
• Maintain and manage performance testing environments and test data.

Required Skills & Experience:

• 3+ years of hands-on experience in performance testing.
• Strong expertise in Apache JMeter and LoadRunner (VuGen scripting, Controller, Analysis).
• Experience with analyzing server logs, monitoring tools (e.g., Dynatrace, AppDynamics, Grafana, etc.).
• Solid understanding of web technologies (HTTP, REST APIs), protocols, and networking concepts.
• Proficient in scripting languages (Java, JavaScript, C, or Python) for test automation.
• Familiarity with CI/CD tools (e.g., Jenkins, Git, Maven) and integrating performance tests into pipelines.
• Good understanding of relational databases and ability to write SQL queries.
• Experience in Agile/Scrum environments.

Preferred Qualifications:

• Certifications in performance testing tools (e.g., Micro Focus LoadRunner Certification).
• Knowledge of cloud platforms (AWS, Azure, GCP) and experience testing cloud-native applications.
• Experience in testing microservices and containerized applications (Docker, Kubernetes).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and as part of a cross-functional team.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

**Company Overview**

We are a VC-backed fintech startup developing an innovative online trading platform. As we scale, we're seeking a skilled Backend Engineer with expertise in Python to join our growing team and help build a robust, scalable infrastructure for our cutting-edge trading application.

We're based out of the UK and have our engineering team in India.

**Job Description**

We are looking for a backend developer who specialises in Python. Your role will focus on developing and maintaining the server-side logic, optimising performance, and ensuring seamless integration with the frontend. You’ll work closely with the engineering and product teams to deliver a high-quality, secure, and scalable platform.

**Responsibilities**

1. Develop and maintain server-side logic using Python

2. Design and implement APIs for seamless integration with frontend components

3. Optimise backend performance and scalability for high traffic and large data loads

4. Build and maintain databases, ensuring security, data integrity, and optimal performance

5. Collaborate with frontend engineers to ensure smooth integration between backend and frontend systems

6. Troubleshoot, debug, and optimise backend infrastructure

7. Implement data protection, security protocols, and authentication mechanisms (e.g., JWT)

8. Maintain and enhance real-time communication systems using WebSockets or similar protocols

**Required Skills**

1. Strong proficiency in Python and related technologies, knowledge of databases and SQL, and experience with web frameworks like Django or FastAPI

2. Strong analytical and troubleshooting skills, and the ability to solve problems

3. Good understanding of OOPs, task broking services, Queues, Redis

4. Familiarity with RESTful API design and integration

5. Strong understanding of database management (e.g., PostgreSQL, Redis) and caching strategies

6. Familiarity with modern authentication and authorization mechanisms (e.g., JWT, OAuth)

7. Proficiency in working with cloud hosting services (AWS, Google Cloud, etc.)

8. Experience with containerization and orchestration tools (Docker, Kubernetes)

9. Knowledge of real-time communication protocols (e.g., WebSockets, TCP, SSE)

10. Strong understanding of security best practices for server-side applications

11. Experience with version control (Git) and CI/CD pipelines

12. Minimum of 2-3.5 years of experience building scalable backend systems

**Perks**

1. Work From Anywhere Flexibility

2. Unlimited Leaves policy*

3. Competitive salary and unlimited growth opportunities

4. Insights on how HFT is done using cutting edge technology

If you’re passionate about building scalable, high-performance backend systems and want to be part of a cutting-edge fintech startup, we’d love to hear from you!

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. Should be familiar with Agile methodologies.

Participating in the design and creation of scalable software Writing clean, functional code on the front- and back-end Testing and fixing bugs or other coding issues Work with development teams and product managers to ideate software solutions Design client-side and server-side architecture Build the front-end of applications through appealing visual design Develop and manage well-functioning databases and applications Write effective APIs Test software to ensure responsiveness and efficiency Troubleshoot, debug and upgrade software Create security and data protection settings Build features and applications with a mobile responsive design Write technical documentation Work with data scientists and analysts to improve software

Proven experience as a Full Stack Developer or similar role Experience developing desktop and mobile applications Familiarity with common stacks Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js) Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design Excellent communication and teamwork skills Great attention to detail Organizational skills An analytical mind

B.E/B.Tech/MCA/MCS/BCS