Head of Technical Support (B2B SaaS)

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

We are looking for skilled AI Engineer for our organization. Please have a look to below details and revert accordingly if we can discuss further

Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)

Our Accreditations -

• 25 years of industry presence
• Salesforce Partner
• ISO 27001:2019 certified
• Great Place to Work certified
• HIPAA Compliant
• SOC2 Compliant
• NASSCOM Member

Our EVP (Employee Value proposition)

• We are a Great place to work certified company.
• 30 Earned Leaves during calendar Year
• Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
• Performance bonus & Loyalty Bonus Benefits
• 5 Days working
• Rewards and Recognition programs
• Standard Salary as per market norms
• Equal career opportunities, No discrimination
• Magnificent & Dynamic Culture
• Festival celebrations & fun events

Explore more : https://techwize.com/, https://mangalaminfotech.com/

Position: AI/Sr. AI Engineer

Job location: Ahmedabad

Experience: 4+ years

Job Overview:

We are seeking a highly experienced and innovative Senior AI Engineer with a strong background in Generative AI, including LLM fine-tuning and prompt engineering. This role requires hands-on expertise across NLP, Computer Vision, and AI agent-based systems, with the ability to build, deploy, and optimize scalable AI solutions using modern tools and frameworks.

Key Responsibilities:

• Design, fine-tune, and deploy generative AI models (LLMs, diffusion models, etc.) for real-world applications.
• Develop and maintain prompt engineering workflows, including prompt chaining, optimization, and evaluation for consistent output quality.
• Build NLP solutions for Q&A, summarization, information extraction, text classification, and more.
• Develop and integrate Computer Vision models for image processing, object detection, OCR, and multimodal tasks.
• Architect and implement AI agents using frameworks such as LangChain, AutoGen, CrewAI, or custom pipelines.
• Collaborate with cross-functional teams to gather requirements and deliver tailored AI-driven features.
• Optimize models for performance, cost-efficiency, and low latency in production.
• Continuously evaluate new AI research, tools, and frameworks and apply them where relevant.
• Mentor junior AI engineers and contribute to internal AI best practices and documentation.

Required Skills & Qualifications:

• Bachelor’s or Master’s in Computer Science, AI, Machine Learning, or related field.
• 5+ years of hands-on experience in AI/ML solution development.
• Proven expertise in fine-tuning LLMs (e.g., LLaMA, Mistral, Falcon, GPT-family) using techniques like LoRA, QLoRA, PEFT.
• Deep experience in prompt engineering, including zero-shot, few-shot, and retrieval-augmented generation (RAG).
• 
  
• Proficient in key AI libraries and frameworks:
• LLMs & GenAI: Hugging Face Transformers, LangChain, LlamaIndex, OpenAI API, Diffusers
• NLP: SpaCy, NLTK.
• Vision: OpenCV, MMDetection, YOLOv5/v8, Detectron2
• MLOps: MLflow, FastAPI, Docker, Git
• 
  
• Familiarity with vector databases (Pinecone, FAISS, Weaviate) and embedding generation.
• Experience with cloud platforms like AWS, GCP, or Azure, and deployment on in house GPU-backed infrastructure.
• Strong communication skills and ability to convert business problems into technical solutions.

A Sales Director is responsible for leading a company's sales team and strategy, ensuring the business meets its revenue and profitability goals.

Role Summary:

The Sales Director oversees the sales operations, manages the sales team, develops strategies to drive business growth, and ensures the team meets or exceeds revenue targets. This role involves collaboration with marketing, product development, and customer service teams to enhance the customer experience and expand market share.

Key Responsibilities:

Sales Strategy Development:

Develop and implement sales strategies aligned with the company’s objectives and growth targets.

Identify emerging markets and market shifts while staying updated on industry trends and competitors.

Set short-term and long-term sales goals.

Team Leadership and Management:

Lead, mentor, and motivate the sales team to achieve and surpass sales targets.

Hire, train, and oversee performance management of the sales team.

Foster a positive team environment that promotes continuous improvement.

Revenue and Budget Management:

Drive revenue growth through strategic planning and execution of sales initiatives.

Prepare and manage sales budgets, ensuring efficient use of resources.

Analyze sales performance and implement corrective actions when necessary.

Client Relationship Management:

Build and maintain strong relationships with key clients, stakeholders, and industry partners.

Monitor customer needs and satisfaction to provide excellent service and retention.

Negotiate major deals, pricing structures, and contract terms with high-profile clients.

Collaboration with Other Departments:

Work closely with the marketing team to align campaigns with sales objectives.

Coordinate with product development to ensure offerings meet market demand and customer needs.

Collaborate with finance to monitor sales forecasts, budgets, and profitability.

Sales Reporting:

Analyze sales data to forecast sales targets, and report on sales performance.

Provide regular updates to senior management on sales activities, achievements, and challenges.

Use CRM tools to track sales activities and customer interactions.

Market Expansion:

Identify new business opportunities and lead market expansion efforts.

Develop entry strategies for new markets and oversee execution.

Key

Qualifications:

Bachelor's degree in Business, Marketing, or related field (Master’s degree is a plus).

4+ years of experience in sales, with at least 2 years in a leadership role.

Proven track record of meeting or exceeding sales targets and managing a successful sales team.

Strong negotiation, communication, and presentation skills.

Proficiency in CRM tools and data analysis.

Ability to build and maintain strong relationships with clients and stakeholders.

Strategic thinker with the ability to anticipate market trends and adjust strategies accordingly.

Skills:

Leadership and team management

Sales planning and forecasting

Data-driven decision-making

Client relationship management

Budget and financial management

ABOUT Company

We are changing the way cataloging is done across the Globe. Our vision is to empower the smallest of sellers, situated in the farthest of corners, to create superior product images and videos, without the need for any external professional help. Imagine 30M+ merchants shooting Product Images or Videos using their Smartphones, and then choosing Filters for Amazon, Asos, Airbnb, Doordash, etc to instantly compose High-Quality "tuned-in" product visuals, instantly. They have built the world’s leading image editing AI software, to capture and process beautiful product images for online selling. We are also fortunate and proud to be backed by the biggest names in the investment community including the likes of Accel Partners, Angellist and prominent Founders and Internet company operators, who believe that there is an intelligent and efficient way of doing Digital Production than how the world operates currently.

About the Role

We are looking for builders of the 1st order. You should get a rush from creating things from scratch and take pleasure in watching users try to tear them apart through sheer volume and strange, unthinkable use cases. And when it breaks, you are to  — make everything smooth, secure, and stronger than ever! If you inhale resilience and exhale code, apply now!

You will work closely with Product and AI Research to build features, tools, and scalable architecture As with any startup, responsibilities will vary frequently. You’ll wear multiple hats, and work across many different technologies, might talk to clients directly, and have an active say in the direction of our product. We want someone who is passionate about this type of environment!

What you’ll do

• You will manage a team of Software Engineers distributed under Tech Leads.
• You will collaborate closely with other engineers of the team and lend your help in your areas of expertise.
• You will manage a scale of Millions of Images processed everyday through Computer Vision algorithms running in the backend.
• Build microservices to support new functionality.
• Bind our front and back end services together.
• Deliver maintainable and high-quality code
• Work in an environment that supports your individual growth.

We are looking for:

• BTech degree in Computer Science, Engineering, from tier-1 engineering institutes
• 6+ years of Software Development experience in a product development setup
• 3+ years of experience leading a team of Software engineers (strict criteria), preferably in a product based startup environment
• Extremely self-motivated and autonomous.
• Strong data structures and algorithm skills
• Designing database schemas and architecture
• Strong knowledge of Microservices architectural patterns
• Deep experience of building systems at a massive scale

Strong preference for IIT /NIT/ BITS passouts passing out between 2014 and 2015 and experience in major tech product companies (unicorns, well funded startups of good repute - series A and above funded).

Note*: 6 years or above experience is mandatory

ob Description: .NET Core Developer (3+ years of experience)

We are seeking a skilled and experienced .NET Core Developer with a minimum of 3 years of professional experience. The ideal candidate should possess a strong proficiency in C#, creating REST APIs, caching, JSON, authentication, authorization, and the web application development life cycle. The candidate should also be well-versed in standard industry practices, demonstrating expertise in proper coding practices, code commenting, and unit testing. A good understanding of software architecture is crucial for this role, while experience with SQL is considered a plus.

Responsibilities:

· Develop and maintain robust, scalable, and high-performance applications using .NET Core 6 and C#

· Create efficient and secure REST APIs for seamless integration with other systems

· Implement caching mechanisms to enhance application performance

· Work with JSON data structures to handle data exchange and serialization

· Ensure proper authentication and authorization mechanisms are implemented

· Follow the web application development life cycle from requirements gathering to deployment and maintenance

· Adhere to standard industry practices and coding standards to ensure high-quality code

· Implement proper code commenting for maintainability and future enhancements

· Conduct unit testing to validate functionality and identify potential issues

· Collaborate with cross-functional teams to analyze requirements and propose software solutions

· Provide technical guidance and support to junior developers as needed

Requirements:

· Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)

· Minimum of 3 years of professional experience as a .NET Core developer

· Proficiency in C# and experience with .NET Core 6

· Strong knowledge and hands-on experience in creating REST APIs

· Familiarity with caching mechanisms and their implementation

· Solid understanding of JSON for data exchange and serialization

· Experience implementing authentication and authorization in web applications

· Thorough understanding of the web application development life cycle

· Strong adherence to standard industry practices and coding standards

· Proficient in code commenting and following proper coding practices

· Experience with unit testing frameworks and test-driven development

· Good understanding of software architecture principles and patterns

· Knowledge of SQL and experience working with relational databases (preferred)

· Good working knowledge of Azure DevOps

· Excellent problem-solving and analytical skills

· Strong communication and teamwork abilities

Join our dynamic and innovative team, and contribute to the development of cutting-edge applications using the latest technologies. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and advancement.

• responsible for building .NET applications.
• WEB-API OR MVC with C# is a must.
• Hands-on SQL Server with Expertise in complex Procedures and SQL Performance Optimizations.
• Being good with Front End, React or Angular will be a plus but not Mandatory.
• Knowledge of Javascript, Jquery Ajax.
• In-depth understanding of Agile, Scrum and Kanban

By joining one of our teams at Techwave, you’ll have an opportunity to shape the payments experience globally. The world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

If you think you could support the Techwave family by joining as a _Tech Business Analyst, we want to hear from you.

You’re an individual. We’re the team for you. Together, let’s transform the way the world pays

Organization : Techwave

Requirement : Tech Business Analyst – Expertise in B2B Cross Border Payments

Experience : 5+ yrs

Job type : Permanent

Work Location : Hyderabad

Work Experience: 

• Should have at least 5+ years of experience
• Deep interest in financial services and Expertise in payments domain 
• Technology BA with End to End Payments implementation.
• Experience in B2B cross border payments (Credit Payments won’t fly)
• Messaging standards. Should be good at Custom formats
• Should have good understanding of API’s and how it works
• Good in writing User stories in Agile, Jira

Desirable skills:

• Experience with or exposure to Agile and software development
• Some previous experience writing code or other technology experience

A candidate who has a strong background in the design and implementation of scalable architecture and a good understanding of Algorithms, Data structures, and design patterns. Candidate must be ready to learn new tools, languages, and technologies

Microservices, MySQL/Postgres, Kafka/Message Queues, Elasticsearch, Data pipelines, AWS Cloud, Clickhouse/Redshift

• Minimum 6 years of experience
• Good understanding of various database types: RDBMS, NoSQL, GraphDB, etc
• Ability to build highly stable reliable APIs and backend services.
• Should be familiar with distributed, high availability database systems
• Experience with queuing systems like Kafka
• Hands-on in cloud infrastructure AWS/GCP/Azure
• Highly plus if know one or more of the following: Confluent ksql, Kafka connect, Kafka streams
• Hands-on experience with data warehouse/OLAP systems such as Redshift, click house and added plus. 
• Good communication and interpersonal skills

• Ability to join a small and growing team, and work with some of the coolest people you've ever met
• Opportunity to make an impact, and leave your mark on this organization.
• Competitive compensation, with the ability to shape your own career trajectory
• Go Extra Mile with Learning and Development

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Responsibilities:

• Design and implement backend infrastructure and APIs.

• Write high quality code that is robust, readable and scales.

• Possess the drive to dive deep. thrive and progress even in ambiguous situations.

• Encourage and support knowledge sharing within teams and external groups.

• Troubleshoot & debug applications.

• Adopt problem solving as a way of life - always go to the root cause.

• Collaborate with the team to discuss and implement ideas.

• Build responsive, robust and optimised applications.

Requirements:

• Passionate about building backend systems.

• Desire to explore new ideas, open to other ideas as well.

• Love for writing clean, beautiful, readable and testable code.

• Experience in designing extensible DRY code.

• Our stack is based on Django, Python3 Celery, Angular and Postgres.

• We expect you to have a good understanding of Python. It's even better if you are familiar with some of Git. Django, Celery, Redis and Unix Shell.