Technical Presales consultant

We are seeking a dynamic and detail-oriented HR Recruiter to manage our end-to-end recruitment process. The ideal candidate will have a strong understanding of talent acquisition strategies, excellent interpersonal skills, and the ability to build relationships with both candidates and hiring managers.

Key Responsibilities

• Manage the full recruitment life cycle, from job posting to onboarding.
• Partner with hiring managers to identify staffing needs and develop job descriptions.
• Source potential candidates through online channels (e.g., LinkedIn, job boards, social media).
• Screen resumes, conduct interviews, and assess candidates’ qualifications.
• Coordinate and schedule interviews between candidates and hiring teams.
• Maintain candidate databases and recruitment reports.
• Build a talent pipeline for current and future hiring needs.
• Ensure a positive candidate experience throughout the hiring process.
• Stay updated on industry trends and best recruitment practices.
• Ensure compliance with labor laws and internal policies during recruitment.

Job Description:

The data science team is responsible for solving business problems with complex data. Data complexity could be characterized in terms of volume, dimensionality and multiple touchpoints/sources. We understand the data, ask fundamental-first-principle questions, apply our analytical and machine learning skills to solve the problem in the best way possible. 

Our ideal candidate

The role would be a client facing one, hence good communication skills are a must. 

The candidate should have the ability to communicate complex models and analysis in a clear and precise manner. 

The candidate would be responsible for:

• Comprehending business problems properly - what to predict, how to build DV, what value addition he/she is bringing to the client, etc.
• Understanding and analyzing large, complex, multi-dimensional datasets and build features relevant for business
• Understanding the math behind algorithms and choosing one over another
• Understanding approaches like stacking, ensemble and applying them correctly to increase accuracy

Desired technical requirements

• Proficiency with Python and the ability to write production-ready codes. 
• Experience in pyspark, machine learning and deep learning
• Big data experience, e.g. familiarity with Spark, Hadoop, is highly preferred
• Familiarity with SQL or other databases.

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

Job Description :

- Collaborate with cross-functional teams to define, design, and ship new features.

- Work with outside data sources and APIs.

- Worked on Dart.js

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Responsibilities And Duties :

- Must have built at least one Android, or iOS, app with Flutter or Hybrid Framework.

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Senior Product Manager, you will be responsible for managing and taking ownership of product end to-end including defining scope, developing requirements and product launch.

• Analysing customer needs/markets, competitive offering and user requirements in depth
• Coordinating with various functions to ensure product roll-out within defined timelines, understanding product priorities and implementing a product governance framework
• Conceptualizing innovative features, designing wireframes/ prototypes and documenting PRDs to enhance app usability
• Working collaboratively with various teams including marketing, business, UX, customer support and engineering teams etc.

What you need to have:

• MBA/ B.E from Tier 1 Colleges (IIM/ ISB/ IIT/ BITS)
• 8+ years of B2C product experience at a product company
• Prior experience in tech roles is a plus
• Comfort diving into data and deriving tangible insights
• Proven track record of shipping several high impact features end-to-end
• Fintech experience is a plus
• Prior startup experience is a plus