HR Operations Associate - German B1 or Above

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Looking for Fresher developers

Responsibilities:

• Implement integrations requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements and skill:

Knowledge in DevOps Engineer or similar software engineering role

Good knowledge of Terraform, Kubernetes

Working knowledge on AWS, Google Cloud

You can directly contact me on nine three one six one two zero one three two

Oracle HCM Cloud Workforce Consultant

📍 Location: PAN India

🏢 Work Mode: Hybrid

📄 Employment Type: Contract

⏳ Experience: 5–12+ Years

🔎 About the Role

We are looking for an experienced Oracle HCM Cloud Workforce Consultant to drive implementation, configuration, and optimization of workforce solutions. The role involves working closely with HR and business teams to improve workforce efficiency and ensure smooth operations.

💼 Key Responsibilities

• Lead implementation and configuration of Oracle HCM Cloud modules
• Manage workforce administration (employee data, attendance, payroll)
• Optimize workforce processes for better operational efficiency
• Provide training and support to HR teams and end-users
• Perform data analysis to support business decisions
• Ensure compliance with HR policies and labor regulations
• Manage stakeholder communication and workforce-related projects

🧩 Required Skills

• Strong experience in Oracle HCM Cloud
• Hands-on experience in Workforce Administration
• Good understanding of HR processes, payroll, and compliance
• Strong analytical and problem-solving skills
• Experience in stakeholder management and project delivery

⭐ Good to Have

• Oracle HCM Cloud certification
• Experience in workforce analytics and reporting tools

About National Aircon:

National Aircon is a Hyderabad-based HVAC turnkey solutions provider with over 19 years of industry expertise. We offer end-to-end air conditioning solutions from conceptualization to commissioning for mid- to large-scale projects across healthcare, IT, pharma, and commercial sectors.

Job Summary:

The Senior Accountant will oversee the complete accounting cycle including financial reporting, statutory compliance, vendor and customer accounts, taxation (GST, TDS, Income Tax), and internal controls. The ideal candidate will have a strong understanding of financial regulations, attention to detail, and experience in project-based accounting.

Key Responsibilities:

• Manage day-to-day accounting operations including journal entries, ledger maintenance, and reconciliations.
• Prepare monthly, quarterly, and annual financial statements and MIS reports.
• Handle GST filings, TDS returns, and ensure timely statutory compliance.
• Monitor receivables and payables, coordinate with the sales and procurement teams for accurate billing and vendor settlements.
• Track project-wise revenue and cost, and support with work-in-progress (WIP) accounting.
• Liaise with auditors, banks, and government authorities for audits, loans, and compliance matters.
• Assist management with budgeting, cash flow forecasting, and variance analysis.
• Implement and improve internal controls and accounting processes.
• Support payroll processing, PF/ESI filings, and other HR-related statutory compliance as needed.

Required Skills and Qualifications:

• Bachelor’s degree in Commerce or Finance (M.Com / CA Inter preferred).
• Minimum 5–7 years of experience in accounting, preferably in a contracting or project-based industry.
• Strong knowledge of Tally Prime, MS Excel, and statutory compliance (GST, TDS, etc.).
• Experience in handling project accounting, reconciliations, and financial reporting.
• Ability to work independently, manage deadlines, and handle multiple tasks.
• Good communication and coordination skills with internal departments and external stakeholders.

Preferred Qualifications:

• Experience in HVAC, MEP, construction, or turnkey project companies.
• Familiarity with ZOHO Books or other ERP/accounting software.

Compensation:

Commensurate with experience and industry standards.

Brief write up on how you could be a great fit for the role :

What your days and weeks will include.

• Agile scrum meetings, as appropriate, to track and drive individual and team accountability.
• Ad hoc collaboration sessions to define and adopt standards and best practices.
• A weekly ½ hour team huddle to discuss initiatives across the entire team.
• A weekly ½ hour team training session focused on comprehension of our team delivery model
• Conduct technical troubleshooting, maintenance, and operational support for production code
• Code! Test! Code! Test!

The skills that make you a great fit.

• Minimum of 5 years to 10 Years of experience as Eagle Investment Accounting (BNY Mellon product) as a Domain expert/QA Tester.
• Expert level of knowledge in ‘Capital Markets’ or ‘Investment of financial services.
• Must be self-aware, resilient, possess strong communications skills, and can lead.
• Strong experience release testing in an agile model
• Strong experience preparing test plans, test cases, and test summary reports.
• Strong experience in execution of smoke and regression test cases
• Strong experience utilizing and managing large and complex data sets.
• Experience with SQL Server and Oracle desired
• Good to Have knowledge on DevOps delivery model including roles and technologies desired

Position Overview: 

The Engineering Manager will work closely with the management and customers and partners globally. He/She will report to the VP - Engineering. He/She will be responsible for shaping the product and strategizing its delivery around when and how it will be done so. 

The ideal candidate should have prior experience as Engineering Manager in a start-up or Product company, developing an Enterprise SAAS product.

Responsibilities: 

●Lead Product Development, QA and Documentation for multiple client Products 

●Deliver Engineering Product Releases and Patches 

●Provide work break-down and be responsible for all Engineering Team deliverables 

●Interact with team members and ensure timely and successful delivery of each sprint iteration 

●Provide technical guidance, coaching and mentoring to the Engineering Team 

●Be responsible for tools and processes for all Engineering activities 

●Work with Product Management and help shape the product roadmap 

●Work with Services Organization and set the right expectations regarding the product roadmap, delivery of enhancements and patches 

●Define and manage quarterly goals for Engineering Team 

●Manage engineering budget, incentive programs and team-building activities 

●Hire and manage Product Development, QA and Documentation Team members 

The Ideal Candidate: 

●Should have completed a 4-year Engineering degree in Computer Science (preferably) or an advanced degree in a similar stream 

●Should have 10-12 years of experience with at least 2-3 years as an Engineering Manager 

●Must have experience with Containerization, Docker, Kubernetes 

●Should have designed and delivered: 

• Open Source based Enterprise Software 

• Software based on Java, Angular JS, ReactJS, Python, no-SQL databases etc

• Solutions in the Cloud (AWS or Azure or Google Cloud Platform (GCP)) 

●Delivered multiple releases of products using Agile Development 

●Delivered Artifacts like Design/Test-Plan/Documentation-Plan documents 

●Possess Team Management skills: 

• Led Product Development Teams involving UI, Middle-Tier and Database developers, QA and Documentation Teams 

• Delivered performance reviews, and improvement plans to team members 

Desired Skills: 

●Experience having worked at a startup or product development company is an advantage 

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

You’ll be responsible for building APIs for a progressive web app. You must know Node.js, Express.js, Mongo.db, and basic Github.

Expectations:

• Design and develop REST API modules.
• Good experience in building and testing API’s and integrating them.
• Assuring the complete stack is designed and built for speed and scalability.

Your Requirement:

• Must know Node.js, Express.js, Mongo.db, and basic Github.
• 1-3 years of backend experience.
• Previously worked on similar projects (e commerce, food delivery, etc).
• Logical and problem solver.
• Optimized and clean code

Good to have:

• Worked on Payment Gateways
• Worked with food tech or similar projects

Hiring Process:

• Round 1 - Task based on backend technologies
• Round 2 - Task review and technical round

Responsibility:

• Complete the goal without missing any deadlines.
• Compensated on feature or hourly basis.

About Menu Cart Private Limited

We are a high growth startup currently experimenting in stealth. We are solving food delivery related problem with gamification features.

• Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions
• Consistently delivers complex, well backed and bug-free products in time
• Consistently takes well thought technical/design decisions
• Develops expertise in more than one area and shares knowledge with others. able to mentor/train in areas which are new to them.
• Drives people to solve engineering challenges
• Enjoys high respect of Tech and other cross functional teams
• Demonstrates effective communication with project team, management and

internal/external clients as necessary.

• Surfaces both technical and non-technical team challenges and helps resolve them
• Champion for SDLC best practices and high quality standards

• Expert at in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
• Must have experience in cloud computing
• Operates independently with almost no oversight
• Is able to apply domain expertise to think critically and make wise decisions for the

team, taking into account tradeoffs and constraints.

• Communicates tech decisions through design docs and tech talks
• Has delivered multiple projects with end-to-end engineering ownership
• Keeps track of new technology/tools and embraces them as necessary
• 7+ years of experience in product driven organization
• A Bachelors or Masters degree in engineering from a reputed institute (preferably