Hiring Engineering Manager

Position Overview: The Lead Software Architect - Python & Data Engineering is a senior technical leadership role responsible for designing and owning end-to-end architecture for data-intensive, AI/ML, and analytics platforms, while mentoring developers and ensuring technical excellence across the organization. 

Key Responsibilities: 

• Design end-to-end software architecture for data-intensive applications, AI/ML pipelines, and analytics platforms
• Evaluate trade-offs between competing technical approaches 
• Define data models, API approach, and integration patterns across systems 
• Create technical specifications and architecture documentation 
• Lead by example through production-grade Python code and mentor developers on engineering fundamentals 
• Conduct design and code reviews focused on architectural soundness 
• Establish engineering standards, coding practices, and design patterns for the team 
• Translate business requirements into technical architecture 
• Collaborate with data scientists, analysts, and other teams to design integrated solutions 
• Whiteboard and defend system design and architectural choices 
• Take responsibility for system performance, reliability, and maintainability 
• Identify and resolve architectural bottlenecks proactively 

Required Skills:  

• 8+ years of experience in software architecture and development  
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field 
• Strong foundations in data structures, algorithms, and computational complexity 
• Experience in system design for scale, including caching strategies, load balancing, and asynchronous processing  
• 6+ years of Python development experience 
• Deep knowledge of Django, Flask, or FastAPI 
• Expert understanding of Python internals including GIL and memory management 
• Experience with RESTful API design and event-driven architectures (Kafka, RabbitMQ) 
• Proficiency in data processing frameworks such as Pandas, Apache Spark, and Airflow 
• Strong SQL optimization and database design experience (PostgreSQL, MySQL, MongoDB)  Experience with AWS, GCP, or Azure cloud platforms 
• Knowledge of containerization (Docker) and orchestration (Kubernetes) 
• Hands-on experience designing CI/CD pipelines Preferred (Bonus) 

Skills: 

• Experience deploying ML models to production (MLOps, model serving, monitoring) Understanding of ML system design including feature stores and model versioning 
• Familiarity with ML frameworks such as scikit-learn, TensorFlow, and PyTorch  
• Open-source contributions or technical blogging demonstrating architectural depth 
• Experience with modern front-end frameworks for full-stack perspective

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

•  Strong analytical and problem-solving skills
•  Ability to work independently, learn quickly and be proactive
•  10-14 years of hands-on experience working on Web Full Stack technologies, with at least 4-6 years of experience developing applications with/on React/NextJS, NoSQL, REST APIs
•  Proficiency in JavaScript/TypeDcript (ES6), NodeJS, HTML5, CSS3, CSS Preprocessors, Webpack, Gulp
•  Client-side scripting and JavaScript frameworks – jQUery, ReactJS, Redux, Babel, JSX
•  Experience in designing high-performance REST APIs and associated data structures
•  Familiarity with developing microservices using containerization technologies such as docker, Kubernetes, etc.
•  Working knowledge of git and using branches for development

Technical Lead (Embedded Software - Linux)

Job Responsibilities:

Lead a team of software/Linux development engineers working on microcontroller firmware development, Linux platform drivers and IOT solutions. Should be able to guide team members, resolve technical roadblocks and deliver project commitments. Will be the go-to person and first-level escalation point for all technical issues faced by the team. Looking for someone with 6+ years in the embedded industry and a passion to build a core team in a growing company. Team size will vary from 6 to 12 people, mainly firmware and Linux engineers.

The selected candidate for this role will be reporting to the software director/manager in the organization.

• Work with firmware and application architects to create a project execution plan
• Review project proposals for execution scope & timelines
• Lead embedded software development activities by the team
• Work with QA teams to resolve bugs and ensure release readiness
• Work with h/w design and PM teams to ensure smooth execution and timely delivery of projects

The main responsibilities of this role are:

Technical:

• Strong programming skills (C, C++, assembly)
• Linux development experience (porting & platform drivers)
• Expert-level knowledge of embedded microcontroller & microprocessor-based systems
• Prior experience in delivering critical modules for microcontroller projects
• Good understanding of commonly used embedded communication protocols
• Good understanding of common embedded peripherals, interfaces & sensors
• Experience working on Real-Time systems (RTOS)
• Should be able to quickly learn new technologies and enable the team on the same
• Should be able to work with minimal technical guidance

Leadership:

• This role requires excellent communication skills
• Strong analytical & problem-solving skills
• Should be able to lead junior engineers by providing technical mentoring
• Owns task division, task allocation and tracking within the team
• Require multi-tasking and time management skills
• Prior experience working with overseas clients
• Periodically report progress to management

Other desirable skills:

Knowledge of Python

DevOps Engineer, Plum & Empuls 

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

Key Responsibilities

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable