Tech Support SAS Administrator

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Major Responsibilities -

• Identify potential clients and opportunities across industries.
• Build and maintain a strong sales pipeline through outreach and follow-ups.
• Pitch Quawd’s services to prospective clients via calls, emails, and meetings.
• Collaborate with the strategy and creative team to develop proposals.
• Track sales performance and market insights to refine the business approach.
• Attend networking events and conferences to grow brand visibility.

Requirements -

• Bachelor’s degree in Business, Marketing or a related field.
• At least 1-3 years of experience.
• Excellent communication, persuasion, and relationship-building skills.
• Familiarity with digital/creative services is preferred.
• Self-motivated with a growth mindset.

Who we are?

Cybrilla is a financial infrastructure company. We are building the front-end applications & APIs from the ground up to support a variety of use cases and enable a superior digital experience for different user personas. Cybrilla's current focus is to build the underlying operating system for mutual funds.

AMCs / Fintech startups / Wealth management businesses can choose the product that works best for them to enable an awesome experience for their customers and internal stakeholders.

About the Product 

Fintech Primitives(FP) is an API platform that provides solutions to the problem statements of the Indian Mutual Fund domain. The APIs handle domain, regulatory, and technical complexities to enable customers to build different use cases in a short time. Check here to know what our customers are building using FP APIs.

Job Description 

Your Role - 

• Responsible for providing technical solutions to existing and prospective Fintech and Enterprise customers throughout the implementation stage of the onboarding cycle. 
• Ensure new customers are onboarded with the right mix of products. Existing customers can design their product using an appropriate mix of FP products.
• You will become an SME for all products and assets of Cybrilla and collaborate with the product team to improve the product better. 
• Guide and train clients or partners to help them understand product technical capabilities to add business value. 
• Perform R&D with third parties APIs or other products to guide the product team to improve products for better client experience.
• Participate in Product demos and seek clarifications, test features released by the product team from clients lens. 
• Willing to debug and troubleshoot advanced technical issues and help internal teams whenever required. 
• Willing to think outside the box, prototype solutions if possible and present it to teams internally that could be taken up as product enhancements.

Your Skills and Experience 

Must have skills -  

• At Least 4+ years of experience in backend engineering / solutions engineering. 
• Strong understanding Javascript, API (Strong skills).
• Database technologies MySQL.
• Significant experience in client facing roles.

Good to have skills - 

• Experience in automation is welcomed. 
• Any experience in data migration activity is welcomed.
• Have worked on ETL projects.

What’s in it for you?

• Opportunity to work on a growing product that solves unique digital use cases for the Indian wealth management industry.
• Flexible work options.
• Opportunity to solve deep domain and technology problems, for very large enterprises.
• Opportunity to work with the best brains in fintech.
• Increasing your geek quotient, by attending meetups and conferences. Yes we dig that stuff.
• Grow exponentially by working in small and transparent teams.
• Who says you can’t make friends at work, we do! Get to know more about your team and the work.

Job Responsibility:

• Work in collaboration with the Design and Technology Team Team, break down epics into features and features into stories to build MVP solutions to enable benefits realization in the shortest possible time frame
• Utilize analysis expertise to consistently elaborate requirements into detailed solutions.
• Facilitate discussions with Technical Leads and Squads to review and estimate features and stories
• You will work alongside the Product Owner to ensure that features and stories are continuously prioritized on the backlog and aligned to business value streams
• Contribute towards sprint planning for the Squad, ensuring that prioritization and dependencies are considered when bringing new work in for development
• To understand business requirement
• Understanding business requirements through user requirements gathering sessions
• to take lead a project from the very beginning till the project is delivered successfully
• Mapping business requirements to Functional solutions and Preparing BRD document
• Creating Functional specifications from which developers can create application solutions.
• Prepare a test Plan with scenarios and Test cases, detailing the test steps. Identify and gather data from various sources. Execute test cases and record result
• Take ownership of product delivery timelines and milestones typical tasks to involve analysis of business requirement requests, liaising with the Development Team and Management to complete development, support of UAT
• Analyze business problems and provide solutions.
• Participate with peers and represent the business on project teams
• Should be able to communicate the business idea and thought process clearly

Required Candidate profile:

• Great Problem-solving skills.
• Possess the ability to work in a fast-paced environment with changing priorities and deadlines
• Be used to working and communicating as part of a high-performing agile Team
• Ability to translate customer opportunities and pain points into detailed Features and User Stories that our Developer and Quality Assurance Engineers can understand and deliver
• Strong organizational and project management skills.
• Knowledge of AWS, Google Cloud, or Azure
• Familiarity with the latest technology like Blockchain is a plus.
• Excellent verbal communication skills.

• Planning of purchase requirements as per manufacturing schedule/purchase indent
• Controlling budgets
• Managing and developing vendors
• Managing inventory
• Managing ongoing supplier relationships
• Preparing reports on purchases, including cost analyses
• Negotiating with supplier for economical pricing for best quality material

Desired Candidate Profile

• 10 years experience in Purchase
• Prior experience in an FMCG/Personal care company preferred
• Experience in purchasing ingredients, extract powders, solvents, and consumable items

As a senior software engineer, you will contribute to our end-to-end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable backend code and work with frontend developers to deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• An agile - welcome change, do as little as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Opinionated, but flexible to accommodate the big picture

Responsibilities

• Analyze requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices, and coding standards
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members, and extend goodwill to other employees

Long Term Contract Job

Senior Frontend Developer 

About us

We are founded in 2007. Our mission is to develop a diverse portfolio of technologies, products, and services,that gives all people equal access to unbiased data and information. We believe that through this access people can empower and protect themselves in today’s
ever-changing world, filled with fake news, deception, and a lack of transparency.

About the Job

We are looking for a Sr. Front End Developer to join our growing team. Your
experience here will give you the opportunity to improve the fundamentals and learn about the
top notch technologies in front end development. If you are someone who is passionate about
building stellar user experiences and great products through elegant code this would be the job for you. You will play a key role in translating our customers and company needs into appealing and functional web pages while proving your ideas with testing.

What You Will Get to Do

1. Work with your team to improve our conversion rates by coding out variations for A/B testing
2. Build better user experiences
3. Rigorously educate yourself with the latest development techniques and best practices
4. Proactively anticipate issues and develop solutions
5. Clearly communicate solutions to team members both verbally and in written documentation
6. Implement new digital technologies or development techniques that help to meetbusiness objectives
7. Look at existing practices and use your experience to help build better practices when necessary
8. Work with our tech leads to decide what long term initiatives we should take on and then motivate others to embrace these initiative

1. 4+ years of front-end development experience
2. Experience with responsive web design and the ability to deliver outstanding functionality to the range of client devices from desktops and laptops to mobile platforms
3.  Familiarity with at least one JavaScript framework (MVW) and know when to do without one when necessary
4. Understanding of HTTP and how clients interact with a web server
5. Solid understanding of best practices. You read the YDKJS books.
6. Capable of coding in ES5 and ES6 and understand the difference between them
7. Up-to-date on HTML5 and CSS3 features
8. Passionate about supporting all browsers, including IE11+
9. Practical experience in design techniques for web UI applications
10. Demonstrated ability to roll up sleeves to develop and implement new features and functionality
11.  Possess an excellent understanding of creative tools in order to develop leading-edge web pages with interesting and innovative client-side capabilities
12.  Be independently driven and resourceful to deliver results with minimal direction
13. Have an entrepreneurial spirit with a drive to contribute new ideas for future development
14. Have the ability to deliver what is required but at the same time, look at code objectively to see areas of improvement
15. Have the ability to work with UX and technical teams to get things done
16. Have the ability to handle multiple, competing priorities in a fast-paced environment
17. Have excellent verbal and written communication skills

1. Experience working in an agile development environment
2. Experience with running experiments
3. Experience in trying out modern frameworks and executing on migration plan

1. You know how to polyfill features that aren't cross browser friendly.
2. You understand same-origin policy and cross-origin resource sharing.
3. You understand prototypal inheritance vs classical inheritance.

Role and Responsibilities:

• As a backend developer, your primary focus will be the development of all server-side systems
• A basic understanding of front-end technologies is necessary as well. You will test, secure and deploy your code
• Work experience on Node.js is a must along with a server-side framework like Express.js
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with REST APIs
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• AgileScrum development cycle understanding.

Skills Required:

• At least 2 years of experience developing backends using NodeJS should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Good knowledge of MongoDB(Must) & any other MySQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST APIs.
• Knowledge and working experience in Cloud environment - AWS or Azure
• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills