HR Intern

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skill

Position: Business Development Executive

Experience: 0 - 2 Years

Language: English, Hindi (Required)

Work Location: HRBR Layout, Bangalore, Karnataka

Job Summary:

We are seeking a motivated Business Development Executive to join our team and play a key role in engaging with customers over the phone. The ideal candidate will be responsible for reaching out to potential and existing customers, generating leads, promoting products or services, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

• Make outbound calls to potential and existing customers to explain products or services.
• Respond to incoming inquiries and resolve customer queries effectively and efficiently.

2. Lead Generation:

• Identify and qualify leads through active communication and engagement.
• Maintain and update a comprehensive database of customer information for follow-up and future interactions.

3. Sales Support:

• Promote company offerings to increase product or service adoption.
• Consistently meet or exceed daily, weekly, and monthly call and sales targets.

4. Customer Relationship Management:

• Build and maintain strong, positive relationships with customers through regular communication.
• Address customer concerns promptly and escalate issues to the relevant department when necessary.

Skills and Qualifications:

• Excellent verbal communication and interpersonal skills.
• Ability to work independently and achieve targets in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach.
• Basic knowledge of CRM tools and database management is an advantage.
• Good organizational and time management skills.
• 
  

Education & Experience:

• Bachelor’s degree in any discipline.
• 0-2 years of experience in a telesales or customer service role.
• Previous experience in handling customer calls or working in a sales environment is a plus.

Job Overview: We are looking for a highly skilled and experienced Node.js Developer to join our team. The ideal candidate will have over 5 years of experience in developing scalable, high-performance backend applications using Node.js and related technologies. You will work closely with cross-functional teams to design, develop, and deploy robust solutions.

Key Responsibilities:

· Develop, maintain, and optimize server-side applications using VueJs, Node.js and Express.js.

· Design and implement scalable RESTful APIs and GraphQL APIs.

· Work with databases such as MongoDB, PostgreSQL, or MySQL.

· Ensure the security, performance, and responsiveness of applications.

· Collaborate with front-end developers, UX designers, and product managers.

· Implement automated testing and continuous integration.

· Debug and optimize existing code for performance improvements.

·  Stay updated with the latest trends and best practices in Node.js development.

Required Skills & Qualifications:

· 5+ years of experience in backend development using Node.js.

· Proficiency in JavaScript & TypeScript.

· Strong knowledge of Express.js, Nest.js, or similar frameworks.

· Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).

· Expertise in database technologies such as MongoDB, PostgreSQL, or MySQL.

· Familiarity with Docker, Kubernetes, and CI/CD pipelines.

· Experience with authentication and security best practices (JWT, OAuth, etc.).

· Strong debugging and performance optimization skills.

·  Ability to work in an agile environment and collaborate with cross-functional teams.

Preferred Qualifications:

· Experience with message queues (RabbitMQ, Kafka, etc.).

· Knowledge of DevOps practices and infrastructure as code (Terraform, Ansible).

· Familiarity with front-end technologies such as VueJs or React.

· Contributions to open-source projects or a strong GitHub portfolio.

Job Description: As an Android Developer at [Company Name], you will be responsible for designing, developing, and maintaining Android applications. You will leverage your expertise in Java and Kotlin to create robust and user-friendly mobile solutions. Your role will involve working closely with cross-functional teams to deliver high-quality applications that meet our users' needs.

Key Responsibilities:

• Application Development: Design, develop, and maintain Android applications using Java and Kotlin.
• Code Quality: Write clean, maintainable, and efficient code, following best practices and coding standards.
• Collaborate: Work closely with product managers, UX/UI designers, and other developers to define and implement new features.
• Debugging and Testing: Identify, debug, and resolve technical issues and perform unit testing to ensure application quality.
• Performance Optimization: Optimize application performance and ensure scalability and reliability.
• Stay Updated: Keep up with the latest industry trends, technologies, and best practices in Android development.
• Documentation: Create and maintain documentation for code, development processes, and system architecture.

Required Skills and Qualifications:

• Android Development Experience: 4 years of hands-on experience in Android application development.
• Java Expertise: 4 years of experience with Java, including knowledge of Android SDK and core libraries.
• Kotlin Proficiency: 2 years of experience with Kotlin for Android development.
• Android Studio: Proficiency in using Android Studio and related development tools.
• APIs and Integration: Experience integrating with RESTful APIs and third-party libraries.
• UI/UX: Understanding of Android UI/UX design principles and guidelines.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills.

Prockured is a leading hospitality procurement company that specializes in providing a comprehensive range of products and goods for Hotels, Restaurants, and Cafes (HoReCa). We are dedicated to simplifying procurement processes and optimizing supply chain management for our clients in the hospitality industry.

Job Location: Jaipur

Responsibilities:

• Conduct market research to identify potential clients in the hospitality industry.
• Assist in developing and implementing sales strategies to reach target customers.
• Generate leads through various channels, including online research and cold calling.
• Collaborate with the sales team to create compelling product presentations and proposals.
• Attend meetings with potential clients to showcase Prockured's offerings.
• Build and maintain positive relationships with clients and key stakeholders.
• Provide support in managing the end-to-end sales process.
• Work closely with the marketing team to align sales efforts with promotional activities.
• Participate in training sessions to enhance product knowledge and sales skills.

Qualifications:

• Currently pursuing a degree in Business, Sales, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Enthusiastic and self-motivated with a passion for sales.
• Ability to work in a fast-paced and dynamic environment.
• Basic understanding of sales principles and customer relationship management.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office applications.

Benefits:

• Opportunity to gain hands-on experience in sales within the hospitality procurement industry.
• Exposure to a dynamic and innovative work environment.
• Training and mentorship from experienced professionals.
• Networking opportunities within the hospitality sector.
• Potential for future employment opportunities based on performance.

Prockured is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About us

At Lucidity, we are a year and a half old company and we work on helping large enterprises manage their cloud storage platform. 

Our founders bring with them more than a decade of experience working with top tech Gaints in the world, building and selling large tech products from zero to one. We are seeing a lot of early traction and expanding aggresively.

We are a B2B product based startup building the next generation of storage orchestration system for cloud. We are hiring agressively across multiple roles and looking for passionate engineers to join a very young and energetic team at Lucidity.

What you'll do

Technology is at the heart of our organization. As part of the tech team you will

• Understand product requirements and brainstorm ways to address them.
• Build features from scratch and have complete ownership for it.
• Deliver efficient, reliable, scalable code with high automated test coverage.
• Contribute to team decisions in the overall architecture and practices of the company.

What you'll need

Must haves

• At least 1 year experience in a product based company.
• Experience working with distributed environments.
• Comfortable with at least one Object Oriented Programming language.
• Hands on with AWS or at least one other public cloud.

Good to have

• Experience handling highly scalable systems.
• Experience with at least one among C++, Java.
• Experience with docker and Kubernetes.
• Experience with Linux file systems.

Additional

• B Tech/M Tech in Computer Science or equivalent from a reputed college.
• Good problem solving skills.
• Deeply technical with a track record of successful delivery.

Why us
We're hiring a set of highly skilled, enthusiastic and passionate people who thrive in a high growth environment. We believe the best way to grow is to give everyone the opportunity to pursue their interests. At Lucidity, you have complete freedom to work on projects that interest you. Plus, with benefits like flexible hours, company offsites, unlimited leaves, we ensure you enjoy the journey as much as we do.

We are looking for an experienced cross platform Mobile Developer with 2-5 years of building performant mobile apps on both iOS and Android platforms.  You are in top 5% of your field and are passionate about creating new products and innovative code.  We are building a solution that deploys elements of tokenization using block chain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities.  You would be developing and maintaining Cross platform Android and iOS applications. You will be working alongside other engineers and developers working on different layers of the infrastructure.

Key Requirements

• BE/ BTech or MTech/ Dual degree in Computer Science/ Software engineering or similar from a Tier 1 institute.
• Thorough understanding of Flutter and its core principles.
• Proficient in Dart6 Programming.
• Knowledge of Swift, Obj C, Xamarin & native build tools, like Xcode, Gradle (Android Studio, IntelliJ)
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Familiarity with RESTful APIs, JavaScript & React Native
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Be extremely conversant in table stakes software engineering toolchain - Linux/Shell, IDE’s, Git, Debuggers, Profilers.
• Strong knowledge of UI design principles, architecture patterns, and best practices for development.
• Ability to write well-documented, clean code
• Experience launching and managing production mobile apps
• Ability to deep dive into problem-solving and build elegant, maintainable solutions to complex problems, in addition to excellent interpersonal skills.

• Establish, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program
• Work directly with the business units to facilitate risk assessment and risk management processes
• Develop and enhance an information security management framework
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
• Provide leadership to the enterprise's information security organization
• Partner with business stakeholders across the company to raise awareness of risk management concerns
• Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems
• Conduct regular internal audits in compliance with applicable legal and contractual requirements, ISO 27001 and PCI DSS requirements and companies internal requirements
• Conduct regular Management reviews and update the management on information security aspects. The MRMs shall also focus on drawing Management attentions to the key areas for required management actions.
• CISO is also responsible to ensure customer audits as well as re-certification and surveillance audits and successful.
• Coordinate with relevant stakeholders to address the NC closures.
• CISO shall ensure the information incidents are responded and resolved on time to ensure compliance with legal and contractual requirements.

• Degree in business administration or a technology-related field required.
• Professional security management certification
• Minimum of 5 years of experience in a combination of risk management, information security and IT jobs
• Knowledge of common information security management frameworks, such as ISO/IEC 27001, and PCI DSS.
• Excellent written and verbal communication skills and high level of personal integrity
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• Experience with contract and vendor negotiations and management including managed services.
• Specific experience in Agile (scaled) software development or other best in class development practices.
• Experience with Cloud computing/Elastic computing across virtualized environments.