HR Associate

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

About UpSolve:

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

About Role:

● Interact with business leaders to understand requirements.

● Manage client onboarding and solution deployment.

● Keep track of commitments and ensure in-time delivery.

Qualifications:

● MBA with 3 Year of experience in tech sales.

● Prior Client facing role is a must.

Location: Mumbai

Office: Borivali

We are hiring Research Associates for a AI project for Gurgaon location. The Research Associate role is focused on Prompt Writing, Annotation and Labeling in which you will focus on the improvement of an AI engine.

In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements.

The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time.

Key Responsibilities:

• Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts.
• Given examples, generate similar prompts and responses.
• Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions.
• Learn new software programs on the job.
• Providing supporting documentation when the AI fails.

Requirements

• Experience – 0-2 years
• Excellent Communication skills (Oral and Written)
• Qualification: Bachelor's degree (any stream)
• Preferred: Good understanding of AI.
• Ability to gain new skills and knowledge through hands-on experience
• Keen eye for detail.
• Demonstrated ability to work independently
• Strong time management skills
• Exemplify the quality of doing "get it done attitude," including a high level of accountability, transparency, and teamwork first & foremost

About the company:

Company is building a math-learning platform with a meticulously designed curriculum that helps students become 4x quicker and better at math by nurturing their cognitive abilities and building their core math acumen.

Responsibilities:

• Lead technical direction, delivery and execution of technology roadmap, geared towards our overall vision
• Provide senior technical leadership at the highest levels in strong engineering culture
• Experience developing desktop and mobile applications
• Manage a team of around 10 engineers at various level of experience
• Experience working with Product Managers and UX Designers
• High level of maturity in delivery management in terms of project planning, execution, quality and stakeholder expectation management
• Regularly review team performance, collaborate with them on improvement initiatives/experiments and understand the data, team and workflow
• Attract, recruit, retain, and develop top engineering talent
• Foster a culture of risk taking and be able to celebrate failures
• Lead accountability, autonomy, and empowerment within your teams and manage the appropriate boundaries to achieve the result of having self-directed work teams

About the job:

It’s not just a job but an opportunity to grow.

We are looking for frontend engineers to join our team where their responsibility will be to build, evolve and maintain user interfaces in a highly technical and rewarding environment.

We're Looking For Someone Who:

• Has a thorough understanding of modern JavaScript.
• Has strong experience and knowledge of React.js
• Has good experience with HTML/CSS
• Has working experience with Typescript
• Is independent, curious and smart.
• Loves building beautiful, reusable interfaces and learning new skills, languages, and frameworks
• Likes being part of a healthy team with fun people working on worthy challenges

To us, it doesn’t matter if you’re not highly proficient in all of the requirements. If you’re good at React with experience in JS, an unwavering learning attitude, a problem-solving mind, and an eye towards a higher career trajectory then we’ll be delighted to have you.

We will ensure that you have all the necessary tools and knowledge to work with the clients. And for this, we will provide the necessary tools to succeed with us and move forward leaps and bounds in your career.

Requirements:

1. React.js: 2+ years of experience
2. React Hooks: 2+ years of experience
3. Javascript: 2+ years of experience (ES6+ recommended)
4. HTML/CSS: 1+ years of experience(Knows ins/outs of CSS with responsive approach)
5. GIT
6. Redux

Nice to have:

1. Node.js
2. Material UI
3. Mongo/SQL

Key Account Manager Job Description

                                                                         JOB DESCRIPTION (JD)

The following obligatory points are a standard part of every JD and each employee regardless of his/her designation is fully obliged to fully understand and comply with the below:

1. Unconditional compliance of the following policies:
2. Company Inner Regulations and Information Security Protocol (ISP).
3. Departmental Policy (DP) or Work Centre Area Policy (WCAP) – whichever and wherever applicable.
4. Guidelines to systems and documentation.

Detailed description of specific responsibilities:

1. B2B lead generation.
2. Arranging meetings and demos of our offerings to potential clients.
3. Deal closure.
4. Handling ground force (supermen) and ensure customer satisfaction in terms of services and operations after sales.
5. Coordinate with formulation and tech team to give them market feedback to help in improvement of our products and also manage demand and supply in market.
6. Handle customer queries and solve their problems.
7. Onboard new distributors on panel and handle business through them. Also handle existing distributors.
8. Manage all legal paper work related to sales and subscription of our products and services.
9. Collection of payments from all the clients and distributors handled.

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.

• Maintain track records of process followed
• Submitting business reports to the system as on requirement
• Report to the organization/board periodically
• Extended analysis of the specific tasks with SWOT
• Budgeting for efficient working & operation
• Cost control exercises and implementation
• Follow the SOP to analyze, execute & follow
• Performance indicators modelling for the Operations
• Track department progress & performance
• Department forecast & planning
• Process & Ancillary tool development as per market requirement
• Implementation of the updated procedures
• Adapting the recent company policies
• Training the team members in the process
• Guiding & Metering the team reporting to you.